Top 3 Helpdesk operator Jobs in Ohio

Service Processor I
Cattron North America, Inc —Warren, OH
- 1 year
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- Full-time
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- 5 years
- Windows
- SQL
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PPG —Strongsville, OH
- Full-time
- Oracle
- Customer service
- Mid-level
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Service Processor I

Cattron North America, Inc
Warren, OH

Quick Apply

Job Details

Qualifications

Technical editing
Computer operation
Customer communication
Packing
Manual packaging
Stylistic editing
Hand tools
Content review
Quality data entry

Full Job Description

Under direct supervision, the Service Processor I verifies and keeps records on incoming and outgoing shipments of repairs and related items. Packages items and arranges for shipping. Receives, unpacks and distributes incoming repair/OCU (Operator Control Unit) shipments. Processes all repair orders including customer interface and record keeping for the service departments.

RESPONSIBILITIES

Receives repairs and logs required information.
Assures that shipping addresses and billing addresses are available and correct.
Unpacks and processes all repairs and compares contents and packing slips. Creates and routes RMA’s and returns to inventory and vendors.
Processes equipment requiring retro.
Verifies that all incoming and outgoing equipment is properly logged; and prepares outgoing repairs for shipment.
Answers telephone calls and provides information regarding non-technical service related issues and handles all Helpdesk requests.
Contacts customers to obtain purchase order numbers and information pertinent to service billing issues and special handling requirements.
Verifies service departments’ technicians have entered order text and parts used to the computer system. Proofreads and edits text for grammar, spelling, punctuation, and format. Corrects errors as necessary.
Arranges shipment via appropriate carrier for completed repairs.
Assists other departments as necessary in resolving service related billing and order processing issues.
Generates weekly reports on open activity in the service department.

REQUIREMENTS

Ability to enter data into a computer.
Ability to acquire basic product knowledge.
Ability to use hand tools to pack shipments.
Must have good verbal skills.
Must be a competent in proofreading, editing, spelling, composition and possess a good vocabulary.
Must be very well organized.
Minimum of one year of related experience or equivalent combination of education and experience.

Education

Preferred

Associates or better in a technical field

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Service Processor I

Senior Application Engineer

Inventory Control Clerk

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