Top 2 Helpdesk specialist ii Jobs in Ohio

IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
- $60,000 - $65,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Paid holidays
- Paid time off
Tier 1/2 IT Specialist
Hazen and Sawyer —Cincinnati, OH
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Tier 1/2 IT Specialist
Hazen and Sawyer —Cincinnati, OH
BS/BA degree in the field of computers is required. Assist in the preparation and implementation of policies, procedures, and standards.
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…
$60,000 - $65,000 a year

I want to receive the latest job alert for helpdesk specialist ii in ohio

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk specialist ii jobs near ohio

IT Support Specialist jobs in Columbus, OH

IT Technician jobs in Cincinnati, OH

It Help Desk jobs in Baltimore, MD

Peer Support jobs in Fargo, ND

It Support Specialist jobs in Sioux Falls, SD

It Support Specialist jobs in Hershey, PA

Benefits Specialist jobs in Columbia, SC

It Support Specialist jobs in Augusta, GA

Imaging Workflow Specialist jobs in Remote

It Support Specialist jobs in Tampa, FL

It Technician jobs in Martinez, CA

It Technician jobs in Charlotte, NC

It Msp jobs in Boston, MA

It Technician jobs in Kansas City, MO

Sterile Processing Technician jobs in Chapel Hill, NC

It Technician jobs in Garland, TX

Telemetry Technician jobs in Georgia

Apartment Maintenance Technician jobs in Orlando, FL

IT Support Specialist II

THE VILLAGE NETWORK -
Columbus, OH

Apply Now

Job Details

Full-time
$60,000 - $65,000 a year

Benefits

Paid holidays
Paid time off
403(b)
Opportunities for advancement

Qualifications

Optimizing workflow processes
Endpoint Security
Communication with suppliers
Network troubleshooting
Mobile device support
Bachelor's degree in information technology
IT user and group management
Achieving HIPAA compliance
Software deployment
Incident report management
Enterprise software
Copy machines
Laptop (troubleshooting support)
Hardware maintenance
HIPAA
Equipment troubleshooting
Microsoft Exchange
Mid-level
Windows
Printer (troubleshooting support)
Associate's degree in information technology
Email configuration (technical support)
Continuous improvement
Video conferencing software
Productivity software support
Computer hardware
Driving
Desktop (troubleshooting support)
Decision making
Remote access management

Full Job Description

Who We Are:

Since 1946, we’ve been providing compassionate treatment to support the behavioral, physical and emotional health of children and families, where the needs of each child are individually assessed and dynamic treatment plans are specifically designed to properly transition them from disruptive to permanent, stable environments. Our services include community-based services, residential treatment, and treatment foster care programs throughout our locations in central and northeast Ohio and West Virginia.

Working The Village Network:

The Village Network prides itself on a Culture of Care: Come be a part of the mission and a member of a team that has a passion for what they do and the people they serve.
Competitive salaries and great benefits including a 403(b) plan with both a 5% company contribution and 50% match of the first 7% after 1 year of service.
232 hours (YES 29 DAYS!) of PTO offered (prorated for the first year) in addition to 6 paid holidays for fulltime employees with potential for PTO buy back for unused time.
12-year history of providing annual bonuses, as well as offering PTO Buybacks.
Advancement Opportunities: The village network is a growing organization and we aim to promote from within.

Job Title: IT Support Specialist II

Reports To: IT Director

Direct Reports: None

Summary:

As a partner in building brighter futures for youth and their families, the IT Support Specialist II provides advanced technical support to ensure reliable, secure, and high-performing technology services across The Village Network. This role serves as a Tier 2 escalation point, resolving complex technical issues, supporting enterprise systems, and collaborating closely with managed service providers and vendors. The IT Support Specialist II plays a key role in maintaining system stability, improving processes, and mentoring frontline support staff while delivering excellent customer service.

Essential Tasks, Duties, and Responsibilities:

Provides technical support and guidance to end users, resolving issues in coordination with an onsite MSP Partner team. Serve as the primary technical liaison for the TVN Family Services and OhioRise programs.
Diagnose and resolve complex issues requiring advanced support related to:
- Workstations, laptops, mobile devices, and peripherals
- Operating systems (Windows and/or macOS)
- Microsoft 365 services, including Exchange Online, Teams, SharePoint, and related administrative functions.
- Network connectivity, copiers/printers, and remote access tools
User setup/maintenance and account auditing
Provide timely, clear, and effective technical support to users in a fast-paced behavioral health environment
Document incidents, resolutions, and procedures accurately in the helpdesk system
Identify recurring issues and recommend process improvements, automation, or long-term fixes
Assist with onboarding and offboarding staff, including account provisioning, equipment setup, and access control.
Provide daily operational & technical support of virtual meetings and conferencing spaces across TVN locations.
Configure, manage, and troubleshoot devices using mobile device management (MDM) platforms, including policy enforcement and remediation of deployment failures.
Support IT security best practices, including HIPAA compliance, data privacy, and endpoint security
Participate in IT projects such as system upgrades, software deployments, and hardware refreshes
Provide occasional after-hours or on-call support as needed

Knowledge, Skills, and Abilities:

Associate or bachelor’s degree in an information technology related field. Work experience considered in lieu of degree.
4-7+ years of progressive IT support experience, including escalation-level troubleshooting.
Experience with mobile device management platforms (e.g., Jamf, Intune).
Proficiency with Microsoft 365 administration and troubleshooting.
Anti-virus and anti-malware tools
Remote Desktop Protocol for server access
Strong problem solving and communication skills required
Excellent verbal and written communications skills; ability to plan, coordinate; ability to work in a consultation/collaboration with others; good decision making and evaluation skills.
Ability to maintain confidentiality of sensitive information.

Physical Demands:

Constantly operates a computer and other office productivity machinery, such as a copy machine, computer, printer, etc.
Ability to communicate (verbally and written) with all levels of personnel, internal and external to the company
Ability to handle bending, stooping, lifting, pushing, reaching, and walking for periods of time.
Ability to drive to locations within and outside of Ohio and be eligible for auto insurance coverage under organization’s plan.
Frequently required to stand and walk. The employee must regularly lift, push, pull, and/or move up to 40 pounds. The employee must be capable of bending, reaching, crouching, and climbing.

Disclaimer: This job description is subject to change at any time.

Check out our website to learn more about The Village Network https://thevillagenetwork.org/ and visit the Careers page to explore additional opportunities and check out our benefits brochure.

Apply Now

Refine Your Search

helpdesk specialist ii jobs in ohio

IT Support Specialist II

Tier 1/2 IT Specialist

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk specialist ii in ohio

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected