Assistant Hotel Manager/Front Desk Clerk. Availability Date: ASAP PERMANENT year round position for Assistant Manager/ Front Desk Clerk in a 55 room hotel, 20 cottages, 38 slip marina waterfront resort. We seek one or two people that will work all aspects of the business. This is an assistant manager position at a small, but sometimes extremely busy, waterfront property. Will work in all areas of the property including, but not limited to, housekeeping, laundry, guest services, front desk, reservations and maintenance issues.
Candidates must have PRIOR HOSPITALITY EXPERIENCE!!! This position requires strong communication and computer skills, 2nd person with front desk/marketing/maintenance experience is a plus.
This position requires a structured lifestyle geared to guest hospitality and an understanding our work load changes daily according to guest traffic and guest needs. You MUST be self-starters capable of multi-tasking and independently planning the work for the day for yourselves as well as any scheduled employees.
You must be great with people, must have "can do" attitudes. NO PROBLEM DRINKERS, NO DRUG USE. You must have valid driver's license and good driving record. Background check will be conducted.
The resort is 8 ½ acres right on the water. 55 room four story hotel, 20 cottages, three heated pools, whirlpool, private beach, 38 marina, tennis court, basketball, shuffleboard, sand volleyball and much more. Please visit www.sbresort.com to see everything we have to offer. We are a family business that has been in business for over 24 years. A lot of family members work for and on the resort. We can email you a detailed job responsibilities upon request.
Please submit cover letter, resume and references via email ckolar at sbresort.com
Responsibilities and Duties
We are currently seeking individuals and/or a couple to fill the roles of Assistant Manager & Front Desk Clerk. Both positions are year round, full time and are for immediate hire. The most successful staff members are team members who are compatible with the service industry, team players, hardworking, enthusiastic, appreciative of our beautiful natural setting, and take pride in a job well done.
The individuals/couple must enjoy small handful of other colleagues. They will possess naturally warm smiles, positive attitudes. You can experience living and working at a beautiful waterfront resort tourist area. The successful candidate(s) have an open mind and willingness to work with the family.
Assistant Manager: Assists the General Managers to manage the day-to-day running South Beach Resort Hotel, to ensure guest well-being, employee guidance and maintenance of the overall property. The large majority of the work day will be spent supporting and managing the Front Desk operations.
Some attributes to be successful in this position include, and are not limited to:
- Willingness to understand and support management policies
Experience in hospitality or similar industry required
- Ability to direct others and ensure their level of understanding of the tasks required
- Flexibility concerning work times and the nature of the work one may be required to do
- A general attitude of “We can accomplish this” and “We can work this out”
- A willingness to assist in what is needed, regardless of what is happening “The beds must be made, the phones must be answered”
- An understanding that this position is a position of guidance, coaching and counseling
Principle Duties and Responsibilities
-Assist in the hotel and resort management
-Assist in managing resort staff.
-Guest contact and customer service.
-Reservation management.
-On call night manager .
-Group promotion and coordination.
-Assist in various maintenance projects.
-Cleaning/housekeeping when/if necessary.
Front Desk Reception: Must present a personable, helpful, and professional image. Responsible for checking guests in and out of the hotel and cottages. Making necessary travel arrangements, and assisting with general information. Running reports required by the General Manager.
Principle Duties and Responsibilities
-Responsible for checking guests in and out of the hotel and cottages
-Issues room keys, pamphlets, directional cards, etc.
-When needed assists guests to their rooms.
-Answers various questions from guests.
-Arrange transportation for guests.
-Computes bills, collect payment and makes change for guests.
-Makes coffee and sets up breakfast in the morning.
-Arranges for champagne and package set up in rooms when appropriate.-
-Runs various reports on the computer for management.-
-Makes reservations, answers phones, email inquiries, email confirmations, and promotes the resort.
-Laundry
-Cleaning the general area, rooms, and completes the final inspections.
-On call emergency night assistance.
-Other duties as assigned.
Knowledge, Skills and Abilities Required
Experience in hospitality or similar industry required. -Must have Good computer skills.
-Excellent oral and written communication skills
-Friendly phone manner a must
-Willingness to work nights, weekends and holiday
-Preferred to have worked on hotel Property Management Software (PMS) system or have an aptitude to learn the computer software quickly.
-Experience in customer service is required for manger role.
-Ability to diagnose and repair minor electrical, carpentry, plumbing, heating issues is highly desirable skill.
-Ability to understand and carry out instructions.
-Must be able to maintain a professional manner under stress.
-Must be able to answer questions concerning the hotel and the local area.
-Must be strong in multi-tasking and enjoy social interaction.
The job assignments we currently have available involve varying levels of knowledge and responsibility. We do our best to assign people to the areas of their greatest ability and preference to the extent that we can based on anticipated business needs.
The selected candidates are offered a competitive hourly wage.
Prior inn keeping/hotel/resort experience preferred, but will consider hard working couple with excellent customer service and maintenance skills. Responsibilities include online reservations, guest check-in/out, front desk service, reservation management, overseeing small housekeeping staff, and some laundry duties. Computer skills are required.
**We will do background, credit, and criminal record check.**
The resort is 8 ½ acres right on the water, three heated pools, private whirlpool, private beach, 38 marina, tennis court, basketball, shuffleboard, sand volleyball and much more. Please visit www.sbresort.com to see everything we have to offer. We are a family business that has been in business for over 24 years. A lot of family members work for and on the resort.
Please submit cover letter, resume and references via email ckolar at sbresort.com
Qualifications and Skills
Knowledge, Skills and Abilities Required
Experience in hospitality or similar industry required. -Must have Good computer skills.
-Excellent oral and written communication skills
-Friendly phone manner a must
-Willingness to work nights, weekends and holiday
-Preferred to have worked on hotel Property Management Software (PMS) system or have an aptitude to learn the computer software quickly.
-Experience in customer service is required for manger role.
-Ability to diagnose and repair minor electrical, carpentry, plumbing, heating issues is highly desirable skill a plus not required.
-Ability to understand and carry out instructions.
-Must be able to maintain a professional manner under stress.
-Must be able to answer questions concerning the hotel and the local area.
-Must be strong in multi-tasking and enjoy social interaction.
Benefits
The selected candidates are offered a competitive hourly wage.
Job Types: Full-time, Part-time, Contract
Pay: $13.00 - $13.50 per hour
Benefits:
Work Location: In person
