Top 622 It help desk Jobs in Ohio

Technical Admin (Onsite in Holland, OH)
Velocity A Managed Services Company —Holland, OH
- Monday to Friday
- Microsoft Outlook
- Computer literacy
- Office
- Paid holidays
- Disability insurance
Technology Applications Specialist
PRT Staffing —Parma, OH
- $22.21 - $28.00 an hour
- Monday to Friday
- Computer Science
- ERP systems
- Mid-level
Quick Apply
End User Support Specialist
Expedient Technology Solutions —Miamisburg, OH
- From $50,000 a year
- Full-time
- Background check
- Software troubleshooting
- Research
- Paid training
- Health insurance
Quick Apply
Helpdesk Specialist
Deceuninck North America —Monroe, OH
- Mid-level
- Office
- High school diploma or GED
Quick Apply
IS Specialist
Catholic Social Services of the Miami Valley —Sidney, OH
- Part-time
- Research
- Office
- Driver's License
Quick Apply
Technical Service Representative (Manufacturing)
GOLD MEDAL PRODUCTS COMPANY —Cincinnati, OH
- From $22 an hour
- Full-time
- Assembly
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
11d
Customer Support Technician
Modern Technology Solutions, Inc —Dayton, OH
- Microsoft Outlook
- 5 years
- Continuous improvement
- Disability insurance
- Health insurance
5d
IT Helpdesk Engineer
BlueBridge Networks —Cleveland, OH
- From $20 an hour
- 8 hour shift
- Software troubleshooting
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Product Support Specialist - Scripting
LCS - London Computer Systems —Cincinnati, OH
- $21.64 - $28.85 an hour
- Weekends as needed
- Hybrid work
- Computer Science
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
13d
Desktop Support Specialist
Proteam Solutions —Columbus, OH
- $24 - $28 an hour
- Contract
- Classroom
- Mid-level
- Windows
Quick Apply
Associate Technical Account Manager
Yardi Systems, Inc. —Cleveland, OH
- $31.25 - $32.81 an hour
- Full-time
- Hybrid work
- Mid-level
- Finance
- Bachelor's degree
- Profit sharing
Help Desk Analyst
TTx Inc —Strongsville, OH
- On call
- Windows
- Bachelor's degree
- Experience equivalent to degree accepted
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
- $25.66 - $30.06 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
Quick Apply
Technical Support Specialist
OverDrive, Inc. —Cleveland, OH
- Full-time
- Hybrid work
- Computer literacy
- Office
- Bachelor's degree
IT Service Desk Tier 2
U.S. Urology Partners —Columbus, OH
- Full-time
- Surgery
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
IT Service Desk Tier 2
Central Ohio Urology Group —Columbus, OH
- Full-time
- Surgery
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
Help Desk Analyst
viva —Columbus, OH
- $20.72 - $25.72 an hour
- 8 hour shift
- English
- Mid-level
- Organizational skills
5d
Help Desk Support Level 1
Accellis —Cleveland, OH
- Entry level
- Health insurance
- Paid time off
Help Desk Technician I
Rudolph Libbe Group —Walbridge, OH
- Office
- High school diploma or GED
- Travel
Help Desk Analyst
Software Technology Inc —Columbus, OH
- 8 hour shift
- English
- Mid-level
- Organizational skills
Quick Apply

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Technical Admin (Onsite in Holland, OH)

Velocity A Managed Services Company -
Holland, OH

Apply Now

Job Details

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Phone communication
Phone customer support

Full Job Description

Velocity is seeking a Technical Admin. The Technical Administrator role requires strong multitasking skills and the ability to manage multiple technician jobs simultaneously through both phone and chat support channels.

This is an on-site position at our Velocity Headquarters in Holland, OH. Must be able to work the following shifts listed below:

8:00 AM – 4:30 PM - Off Su, Tu

8:00 AM – 4:30 PM - Off Su, W

8:00 AM – 4:30 PM - Off Su, Th

12:30 PM – 9:00 PM - Off Su, Sa

12:30 PM – 9:00 PM - Off Su, Th

12:30 PM – 9:00 PM - Off Su, Tu

12:30 PM – 9:00 PM - Off Su, W

3:30 PM – 12:00 AM - Off Su, Tu

3:30 PM – 12:00 AM - Off Su, Th

Also, the ideal candidate must be able to train onsite for 1 week M-F from 9am-5:30pm EST. Upon successful completion of training, you will transition to your assigned work schedule.

Primary Duties & Responsibilities:

Supporting and troubleshooting printer-related issues.
Maintaining constant communication with technicians, field operations, and internal support teams.
Managing multiple active jobs at the same time while ensuring timely updates and resolution progress.
Providing clear and accurate documentation on all job activities, troubleshooting steps, and outcomes.
Following up with technicians to ensure issues are progressing appropriately and to remove any roadblocks.
Coordinating with various teams to ensure efficient dispatching, communication, and customer support.
Monitoring job status, prioritizing workload, and ensuring critical issues receive prompt attention.
Acting as a central point of contact between technicians and support teams to drive successful job completion.

Qualifications, Experience & Education:

High school diploma
1+ years computer experience required.
CompTIA A+ certification preferred but not required.
Strong customer service experience that showcases a professional, patient, and courteous approach to working with customers, visitors, and other team members.
Demonstrated ability to work in a fast-paced, customer-centric environment.

Knowledge, Skills & Abilities:

Proficient in MC Office applications with specific emphasis on Excel and Outlook.
Intermediate knowledge of Windows.
Ability to learn and understand custom software systems/portals and other online tools.
Strong organizational and analytical skills with attention to detail.
Strong communication, presentation, and interpersonal skills.
Strong attention to detail and analytical ability to problem solve.
Self-starter and can work well independently as well as with others on a team.
Ability to manage and prioritize multiple tasks and projects with a sense of urgency.
Ability to remain calm in stressful situations.

Success in this role requires excellent communication, organization, attention to detail, problem-solving abilities, and the capacity to work effectively in a fast-paced environment while managing competing priorities.

Why you’ll love working at Velocity

We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.

As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.

Diversity and Inclusion

Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.

Our Values – Collaborative and Strong at the Core

Customer-obsessed
One team
Do the right thing
Let’s go!

Our Benefits

Medical, Dental, Vision
PTO & Paid Holidays
401K – with Employer Match
Company provided Life Insurance, Short/Long-Term Disability
Supplemental Benefits Available

About Velocity MSC

Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/.

Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.

Apply Now

Refine Your Search

it help desk jobs in ohio

Technical Admin (Onsite in Holland, OH)

Technology Applications Specialist

End User Support Specialist

Helpdesk Specialist

IS Specialist

Technical Service Representative (Manufacturing)

Customer Support Technician

IT Helpdesk Engineer

Product Support Specialist - Scripting

Desktop Support Specialist

Associate Technical Account Manager

Help Desk Analyst

IT Help Desk Technician

Technical Support Specialist

IT Service Desk Tier 2

IT Service Desk Tier 2

Help Desk Analyst

Help Desk Support Level 1

Help Desk Technician I

Help Desk Analyst

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