Top 553 Pc technician Jobs in Ohio

Software/Hardware Technician - Northwest Ohio, Indiana and Michigan
Retail Data Systems —Montpelier, OH
- From $19 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Writing skills
- No experience needed
- Health insurance
- Dental insurance
Quick Apply
7d
Part Time Onsite IT Support
Miles IT —Fremont, OH
- $30 an hour
- Part-time
- Spanish
- Mid-level
- Windows
- Flexible schedule
Technical Service Representative (Manufacturing)
GOLD MEDAL PRODUCTS COMPANY —Cincinnati, OH
- From $22 an hour
- Full-time
- Assembly
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
- $20 - $23 an hour
- Full-time
- School experience
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
TCC Technology Solutions —Cleveland, OH
- $15 - $20 an hour
- Full-time
- Customer service
- Maintenance
- Research
- Health insurance
- Paid time off
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Product Specialist
Health Care Logistics —Grove City, OH
- Full-time
- Mid-level
- Office
- Quality control
Quick Apply
4d
Desktop Support Technician
HCL Technologies Limited - Business Services —Lima, OH
- $42,000 - $68,000 a year
- Email
- Background check
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Quick Apply
IT Helpdesk Engineer
BlueBridge Networks —Cleveland, OH
- From $20 an hour
- 8 hour shift
- Software troubleshooting
- Customer service
- Mid-level
- Health savings account
- Health insurance
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Onsite IT Support Technician
National Beef —North Baltimore, OH
- Full-time
- Background check
- 18 years or older
- Microsoft Outlook
- Paid holidays
- Disability insurance
11d
Training Specialist
LCS - London Computer Systems —Cincinnati, OH
- Full-time
- Hybrid work
- Customer service
- Public speaking
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
4d
Field Support Specialist
Insight Global —New Bremen, OH
- $90,000 - $110,000 a year
- Full-time
- Computer Science
- Up to 50% travel
- 5 years
- Relocation assistance
- Health insurance
Quick Apply
11d
Endpoint Support Specialist I
Pennex Aluminum Company —Leetonia, OH
- $45,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- ERP systems
- Paid holidays
- Disability insurance
Customer Technical Assistance Specialist
Lubrizol —Brecksville, OH
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Continuous improvement
- Health savings account
- Paid holidays
Entry Level Customer Training Specialist – Traveling
Reynolds and Reynolds —Dayton, OH
- Full-time
- Dealership
- Driver's License
- Bachelor's degree
- Paid training
- Health savings account
Quick Apply
11d
Clinical Applications Medical Technologist - ASCP
ilocatum —Columbus, OH
- $75,000 - $110,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
3d
Technology Associate
Sentrics, Inc. —Cincinnati, OH
- $20 an hour
- Part-time
- Pass drug screening
- Administrative experience
- In-person
Quick Apply
Software Support Specialist - Accounting
LCS - London Computer Systems —Cincinnati, OH
- 8 hour shift
- Hybrid work
- Mid-level
- Office
- Finance
- Wellness program
- Paid parental leave
Quick Apply
Technical Support Specialist
Hiab —Perrysburg, OH
- From $60,000 a year
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Profit sharing
- Paid training
11d
Software Support Specialist - Technical
LCS - London Computer Systems —Cincinnati, OH
- 8 hour shift
- Hybrid work
- Computer science
- Computer Science
- Office
- Wellness program
- Paid holidays
Quick Apply
Technical Service Representative (JOB ID 2090)
OneSparQ's Client —Cleveland, OH
- $19 - $20 an hour
- Contract
- HVAC
- In-person
- 1 year
Quick Apply

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pc technician jobs near ohio

Software/Hardware Technician - Northwest Ohio, Indiana and Michigan

Retail Data Systems -
Montpelier, OH

Quick Apply

Job Details

Full-time
From $19 an hour
7 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
401(k) matching
Retirement plan

Qualifications

Microsoft Excel
Operating systems
Writing skills
Windows
SQL
Firewall
Remote access software
IT
Grocery store experience
Communication skills

Full Job Description

About us

Retail Data Systems is a small business in Portage, MI. We are challenging, fast-paced, rewarding and our goal is to Create a positive customer support experience and build strong relationships through understanding problems, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude..

Our work environment includes:

Casual work attire
On-the-job training
Safe work environment

Summary:
Front-line phone, remote, and field support for our grocery and hospitality customers.

Purpose:
Create a positive customer support experience and build strong relationships through understanding problems, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers professionally.

Responsibilities:

Answer inbound service desk calls, and emails, while monitoring issue queues.
Provide initial troubleshooting and clarification of issue or request
Create and update incident records for tracking and documenting issues or requests
Regular communication with customers, providing updates on open issues
Categorize and prioritize issues and requests using defined standards
Maintain resolution of 75% of all incoming calls without escalation to Level 2/Level 3 within established time limits
Follow escalation processes for incidents requiring additional knowledge and expertise.
Escalate issues not meeting the expected service level agreement for resolution.
Monitors issues escalated to Level 2 to ensure timely resolution and maintain customer communication
Use, update, and maintain knowledge-base documents and CRM.
Validate and deliver solutions provided by Level 2/Level 3
Provide after-hours support as part of the on-call rotation
Provide feedback and recommendations to other internal teams to improve product delivery and reduce support requests
Expand your knowledge of components, applications, and business activities to advance your abilities and responsibilities, graduating to a Level 2 position
Repair, Test and Clean POS equipment after it returns from the field.
Help maintain parts inventory.
Perform field maintenance and service for RDS NC Customers.
Testing new systems to ensure that they are in working order.
Assembling products according to specifications, using hand or power tools.
Preparation, configuration and installation of POS equipment.
Receive incoming shipments daily (UPS, FedEx, etc.).
Pass Michigan and Ohio Scale Certification.
Provide on-site support and in-person problem-solving on customer “Live Days”.
Maintain a position in the software on-call rotation.

Qualifications/Credentials:

Interpersonal skills
Clearly communicate verbally and in writing with co-workers and customers
Can handle high call volume and high-pressure situations
Able to prioritize issues and activities effectively
General IT proficiencies
Troubleshooting and diagnostic skills
PC hardware
Operating Systems: Windows XP, 7, 8, Server 2003, Server 2008, Server 2012
System and data backup, recovery, imaging
Networking, routers, wireless access points
SQL Database basics
Office suite applications, email clients, browsers
Security practices - passwords, firewalls, antivirus, and anti-malware
Remote desktop support, FTP
POS Systems - identify components, software applications and business activities for the following customer industries and platforms

Experience in one of these industries is beneficial:

Grocery
Hospitality
Fuel & C-Store

Our Values:

Respect and honesty
Learning and sharing
Relaxation and fun
Responsiveness
Accountability and ownership

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Retirement plan

Experience:

Grocery: 1 year (Preferred)
Software Support: 1 year (Preferred)
Hospitality: 1 year (Preferred)

Work Location: Hybrid remote in Fort Wayne, IN 46802

Quick Apply

Refine Your Search

pc technician jobs in ohio

Software/Hardware Technician - Northwest Ohio, Indiana and Michigan

Part Time Onsite IT Support

Technical Service Representative (Manufacturing)

IT Field Tech Support

IT Support Technician

Product Specialist

Desktop Support Technician

IT Helpdesk Engineer

Onsite IT Support Technician

Training Specialist

Field Support Specialist

Endpoint Support Specialist I

Customer Technical Assistance Specialist

Entry Level Customer Training Specialist – Traveling

Clinical Applications Medical Technologist - ASCP

Technology Associate

Software Support Specialist - Accounting

Technical Support Specialist

Software Support Specialist - Technical

Technical Service Representative (JOB ID 2090)

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