Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide.
AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!
Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!
FLSA STATUS: Non - Exempt
TITLE: Cast Member
DEPARMENT: Operations
LOCATION: Theater
SUPERVISORY RESPONSABILITY NO
REPORTS TO: General Manager
JOB SUMMARY
Cast Members are responsible for providing great guest service to our guests in the areas of Concierge, Concessions, Running, Cleaning, and Usher.
JOB DUTIES
- Guarantee guest service is professional, helpful, thorough and timely.
- Concession preparation, cashiering and maintenance duties.
- Set up and maintain appropriate stock levels for box office and concessions.
- Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change.
- Maintain cleanliness of all work areas including but not limited to concessions, box office, lobby, restroom s, hallway, auditoriums, and employee break room
- Follow sequence of service policy for each guest transaction.
- Answer questions from guests and resolve any concerns.
- Adhere to all company policy and procedures.
- Complete all opening, mid and closing procedures.
- Assist wait staff with the distribution of food and the bussing of tables and auditoriums.
- Clear and reset seats and trays before and after each film.
- Assist with crowd control and seating of guests as needed.
- Inform management team of any guest issues and or maintenance requests.
- Ensure the security of all box office cash and tickets.
- Distribute and understand proper use of hearing impaired equipment.
- Enforce ratings to keep underage guests from accessing auditoriums with adult content
- Assist with other functions as instructed by the management team.
- Cognizant of issues with movie projections; communicating with a manager, general manager or projectionist when issues arise.
- Remain up to date on movie summaries.
- Other duties as assigned.
EDUCATION AND/OR EXPERIENCE AND SKILLS
- Proficient guest service, administrative and follow-up skills
- Comfortable communication and cooperation with guests, supervisors, peers, vendors or partners.
- Standing, walking, lifting, twisting, traversing stairs and bending on a frequent basis.
- Capability to communicate and work effectively with guests in a high-volume setting.
- Good verbal communication skills as well as math skills.
- Ability to meet tight deadlines under minimal supervision.
- Proper cash handling etiquette.
- Knowledge of basic food handling regulations.
- Flexible working hours including holidays and weekends.
- Knowledge of company policy and procedure.
WORKING CONDITIONS/PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.
While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of premise.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.
Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
**Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity.
