Top 2271 Retention manager Jobs in Ohio

Customer Success Lead
Notable —Ohio
- $136,000 - $170,000 a year
- Full-time
- Remote
- 7 years
- Office
- Bachelor's degree
Customer Success Manager
3E —Cleveland, OH
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Alternative Health & Advocacy Solutions COE Senior Project Manager
CVS Health —Ohio
- $67,900 - $199,144 a year
- Full-time
- Remote
- 7 years
- Presentation skills
- Bachelor's degree
- Health insurance
- Dental insurance
2d
Customer Success Team Manager
BrightEdge —Cleveland, OH
- $90,000 - $140,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
- Commuter assistance
- Paid parental leave
EMS Operations Manager
Confidential —Elyria, OH
- $65,000 - $75,000 a year
- Full-time
- HIPAA
- Office
- Administrative experience
- Health savings account
- Health insurance
Quick Apply
Team Lead- Commercial Roofing SIGN-ON BONUS OPPORTUNITY!
Legacy Roofing Services —Columbus, OH
- $25 - $30 an hour
- Overtime
- Heavy lifting
- Construction site
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Territory Business Manager (Outside Sales-Distribution)
Fishman Flooring Solutions —Cincinnati, OH
- Computer literacy
- Mid-level
- Residential
- Profit sharing
- Paid holidays
Quick Apply
Crisis/Mobilization Response Stabilization Program Manager
Children's Resource Center —Bowling Green, OH
- From $80,000 a year
- Full-time
- Mid-level
- Driver's License
- Experience working with children
- 403(b) matching
- Mileage reimbursement
Quick Apply
Automotive Service Manager
Confidential —Columbus, OH
- $100,000 - $120,000 a year
- Full-time
- Background check
- Dealership
- Pass drug screening
- Health savings account
- Health insurance
Quick Apply
Benefit Success Manager
ClaimLinx —Cincinnati, OH
- $45,000 - $47,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply
Field Account Executive (Territory Manager) - Columbus
Culligan Quench —Columbus, OH
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Driver's License
- Driving
Quick Apply
Collections Manager-Healthcare
Revcare, Inc. —Fairlawn, OH
- Full-time
- Background check
- Microsoft Excel
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Sales Manager B2B
Eimmie, Plushible & Brands —Cleveland, OH
- $56,990.47 - $150,000.00 a year
- Full-time
- Office
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
9d
Store Leader (Manager) Trainee
7-Eleven —Lima, OH
- $12.50 - $17.25 an hour
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Merchandising
- Health insurance
- Dental insurance
Property Manager, Conventional
Coastal Ridge Real Estate —Columbus, OH
- Full-time
- Residential
- 3 years
- High school diploma or GED
Quick Apply
7d
Assistant Store Leader (Assistant Manager)
7-Eleven —Lima, OH
- $11.50 - $17.75 an hour
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Merchandising
- Paid holidays
- Health insurance
Property Manager - Manufactured Housing
Confidential —Conneaut, OH
- $50,000 - $60,000 a year
- Weekends as needed
- Background check
- Spanish
- Customer service
- Paid time off
Quick Apply
8d
Property Manager
Confidential —Findlay, OH
- $80,000 - $85,000 a year
- Full-time
- Background check
- 5 years
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
4d
Area Sales Manager
Global Lending Services —Toledo, OH
- Extended hours
- Clean driving record
- Dealership
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
3d
Office Manager
SHIP SHAPE MARINE —Port Clinton, OH
- From $20 an hour
- Full-time
- Mid-level
- Office
- Microsoft Office
- Health savings account
- Paid holidays
Quick Apply

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Customer Success Lead

Notable -
Ohio

Apply Now

Job Details

Full-time
$136,000 - $170,000 a year

Qualifications

Managing customer accounts
Customer communication
IT experience within healthcare
Leading team collaboration initiatives
Account management
Cross-functional team management
Healthcare software applications
Cross-functional communication

Full Job Description

Notable is the leading healthcare AI platform for transforming workforce productivity. Health systems, hospitals, and payers use Notable to improve healthcare quality, close gaps in patient care, drive member enrollment, and patient acquisition, retention, and reimbursement, scaling growth without hiring more staff.

We are on a mission to improve the lives of patients, staff, and clinicians - to improve healthcare for humanity. This isn't just a lofty goal - it's something we're achieving every single day. When you join Notable, you become part of a force actively transforming healthcare. Our aim to impact 100 million patients isn't just a number; it's a commitment to creating meaningful change on a massive scale.

Therefore, our culture is purposeful in pursuit of this mission. We believe our culture gives each person the opportunity to do the best work of their lives, work with the best teammates, and have fun achieving great things together.

Role Summary:

As a Customer Success Lead (CSL) for strategic accounts at Notable Health, you are the accountable owner of customer outcomes across some of our most complex and high-impact healthcare partnerships. You will lead the post-sale relationship end-to-end—owning adoption, value realization, governance, and long-term success—while serving as a trusted executive partner to customer leadership and the internal quarterback across Notable teams.

This is a highly visible role requiring strong executive presence, operational rigor, and the ability to translate strategy into measurable outcomes. Successful CSLs at Notable are not only relationship builders, but operators who bring clarity, structure, and accountability to complex healthcare environments.

What You’ll Do:

Executive Relationship Management:
- Establish and maintain trusted relationships with C-suite and senior leaders, serving as a strategic advisor aligned to their organizational priorities and constraints.
- Lead executive-level conversations that connect Notable’s platform capabilities to measurable operational, financial, and clinical outcomes.
- Represent the customer internally at the highest level, ensuring executive context, commitments, and risks are clearly understood and acted upon.
Customer Outcomes, Value & Accountability
- Own overall account health, including adoption, utilization, realized ROI, and retention across assigned accounts.
- Develop and maintain multi-quarter value roadmaps that align customer priorities, financial levers, and Notable’s platform capabilities.
- Proactively identify risk, misalignment, or underperformance and lead structured action plans to course-correct in partnership with internal teams.
- Ensure customers can clearly articulate the value delivered by Notable to their internal stakeholders and leadership.
Governance, Planning & Operating Cadence
- Establish and maintain clear governance structures, executive cadences (e.g., QBRs, SteerCos), and escalation paths to ensure transparency and accountability.
- Own durable systems of record for account plans, value roadmaps, risks, decisions, and commitments.
- Drive disciplined communication that reduces ad hoc work and ensures alignment across customer and internal stakeholders.
Internal Leadership & Cross-Functional Orchestration
- Serve as the internal quarterback across Customer Success, Delivery, Product, Support, and Partnerships to ensure commitments are met and outcomes are delivered.
- Drive clarity on ownership, priorities, and timelines across teams—escalating when necessary to protect customer outcomes.
- Translate customer strategy and feedback into a clear internal direction that informs delivery planning and product evolution.
Commercial Partnership & Growth Enablement
- Partner closely with Partnerships to support renewals and expansions through demonstrated value, roadmap execution, and identification of whitespace opportunities
- Contribute to long-term account growth by aligning future opportunities to customer strategy, utilization maturity, and proven outcomes.
- Support commercial conversations with executive-level insight and customer context without carrying direct sales quota.
Stakeholder Engagement & On-Site Presence
- Build strong relationships across a wide range of stakeholders, from frontline operators to executive leadership.
- Lead and manage escalations with composure, urgency, and clarity, ensuring swift resolution and stakeholder confidence.
- Maintain meaningful on-site presence to deepen relationships, understand operational realities, and strengthen partnership credibility.

What We Are Looking For:

7+ years of experience in customer success, implementation, consulting, or equivalent roles within healthcare or healthcare technology.
Proven experience partnering with and influencing C-suite and senior healthcare executives.
Strong understanding of healthcare operations, healthcare IT systems, and enterprise workflow or automation platforms.
Demonstrated ability to own complex accounts with accountability for outcomes, not just relationships.
Exceptional communication skills, with the ability to synthesize complexity into clear executive-level narratives and action plans.
Highly organized, strategic, and comfortable leading cross-functional teams without direct authority.
Bachelor’s degree or equivalent practical experience.
Willingness to travel up to 30% of the time.

Why This Role Matters:

Customer Success Leads at Notable play a critical role in ensuring our customers realize the full value of the platform while enabling sustainable growth for the business. This role is foundational to how we scale enterprise excellence, strengthen long-term partnerships, and deliver measurable impact across the healthcare system.

#LI-MB1

We value in-person collaboration and connection. For Bay Area–based employees, this role requires being in our San Mateo office at least three days a week. For remote employees, occasional travel to headquarters is expected for company-wide events and onsite gatherings.

Beware of job scam fraudsters! Our recruiters use @notablehealth.com email addresses exclusively. We do not conduct interviews via text or instant message, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to be a recruiter from Notable from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.

Compensation Range: $136K - $170K

Apply Now

Refine Your Search

retention manager jobs in ohio

Customer Success Lead

Customer Success Manager

Alternative Health & Advocacy Solutions COE Senior Project Manager

Customer Success Team Manager

EMS Operations Manager

Team Lead- Commercial Roofing SIGN-ON BONUS OPPORTUNITY!

Territory Business Manager (Outside Sales-Distribution)

Crisis/Mobilization Response Stabilization Program Manager

Automotive Service Manager

Benefit Success Manager

Field Account Executive (Territory Manager) - Columbus

Collections Manager-Healthcare

Sales Manager B2B

Store Leader (Manager) Trainee

Property Manager, Conventional

Assistant Store Leader (Assistant Manager)

Property Manager - Manufactured Housing

Property Manager

Area Sales Manager

Office Manager

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