Top 7 Service desk technician ii Jobs in Ohio

Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
- Contract
- Mid-level
- Office
- Windows
Quick Apply
Service Desk Technician II
Materion Brush Inc —Elmore, OH
- Full-time
- 5 years
- Mid-level
- Windows
Quick Apply
3d
Service Desk Analyst (Tier 2) (Ohio)
Virtual Technologies Group —Maumee, OH
- $22.00 - $24.03 an hour
- Full-time
- Hybrid work
- Mid-level
- Mentoring
- No travel
- Health savings account
- Paid holidays
Quick Apply
2d
IT Help Desk Technician (Level 1–2 Support)
Pepper Construction —Dublin, OH
- Full-time
- Mid-level
- Windows
- 3 years
- Paid holidays
- Loan repayment program
Quick Apply
4d
Tier 2 Technician
IT Voice —Cleveland, OH
- $55,000 - $65,000 a year
- 8 hour shift
- Computer literacy
- High school diploma or GED
- Driver's License
- Travel reimbursement
- Paid holidays
Quick Apply
IT Support Technician - Tier 2 (Onsite 1st Shift, Mon-Fri) (Full-time)
Component Repair Technologies —Mentor, OH
- Weekends as needed
- Computer science
- Azure
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
7d
Call Center Operator (2)
BALLY’S INTRALOT SA —Strongsville, OH
- $16.50 an hour
- Urgently hiring
- Background check
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply

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Help Desk Technician - Tier 2
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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
Quick Apply
IT Help Desk Technician (Level 1–2 Support)
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Experience with printer/peripheral troubleshooting and remote support tools. You’ll play a key role in managing identity and device security through Entra ID,…
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4d

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service desk technician ii jobs near ohio

Help Desk Technician - Tier 2

Proteam Solutions
Columbus, OH

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Job Details

Contract

Qualifications

Customer communication
Mobile device support
Enterprise software
Laptop (troubleshooting support)
Windows
High school diploma or GED
Desktop (troubleshooting support)
Customer support ticket management
Desktop applications
macOS
Online educational platform experience
Technical support via email
Desktop administration
Ticketing system technical support
Mobile devices

Full Job Description

Join a dynamic team at one of the best educational institutions in the country. IT Service Support is responsible for Multi-Tier, Omni-channel support. Includes the initial point of contact for IT services, receiving customer issues and requests providing troubleshooting with an emphasis on first contact resolution.

**This is a remote contract opportunity. Candidates MUST reside in OH with the ability to pick up work equipment on-site in Columbus, OH before starting**

**2 Month Contract Assignment**

RESPONSIBILITIES

Evaluates issues and escalates as needed to higher-tier and specialized staff.
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
Performs varying complexities of regular or project-related installation, preventive maintenance, break and fix, fault diagnosis, identification, isolation, resolution and deployment.
Performs continued monitoring of escalations of customer issues and requests. Communicates, tracks and reports computing environment outages while working with IT personnel and leadership to monitor or assist in problem resolution.

REQUIRED SKILLS

2+ years of IT Helpdesk Experience in mid-sized to large-scale environments
Experience with enterprise ticketing systems such as ServiceNow
Experience supporting Tier 2 issues related to User Access, Passwords, Email, etc.
Outstanding troubleshooting skills with a track record of First Call Resolution
Must demonstrate exceptional communication skills with the ability to quickly understand and troubleshoot user issues
Strong customer service skills are a must
Proven ability to work effectively in team settings

Technology - Windows OS, MAC OS, Laptop applications, Desktop applications, Mobile device applications, 3rd Party systems
Issues: User Accessibility, Password Issues

PREFERRED SKILLS

4+ years of IT Help Desk experience
Experience with ServiceNow
Experience supporting Educational software like Canvas
Technical certifications such as CompTIA A+, Network+, ITIL. etc.

EDUCATION
Highschool Diploma Required
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required

#PSI2
#LI-JU1

Quick Apply

Refine Your Search

service desk technician ii jobs in ohio

Help Desk Technician - Tier 2

Service Desk Technician II

Service Desk Analyst (Tier 2) (Ohio)

IT Help Desk Technician (Level 1–2 Support)

Tier 2 Technician

IT Support Technician - Tier 2 (Onsite 1st Shift, Mon-Fri) (Full-time)

Call Center Operator (2)

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