Top 301 Support escalation engineer Jobs in Ohio

Director of Quality
Confidential —Cincinnati, OH
- $130,000 - $170,000 a year
- Full-time
- 7 years
- Engineering
- Data analysis skills
- Paid holidays
- Health insurance
Quick Apply
(Remote) Technical Support Engineer
Harris Computer Systems —Ohio
- $65,000 - $75,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Analysis skills
- Health insurance
- Dental insurance
Senior Technical Support Engineer
LangChain —Cincinnati, OH
- $130,000 - $195,000 a year
- Full-time
- Remote
- Continuous improvement
- Mentoring
- APIs
- Health insurance
- Dental insurance
Desktop Support Technician
L3Harris Technologies —Cincinnati, OH
- $59,000 - $127,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
Senior Quality Engineer
Advanced Ground Systems Engineering —Cincinnati, OH
- $80,000 - $120,000 a year
- Full-time
- Engineering
- Travel
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
Network Operations Center Manager
WYN Consultants —Holland, OH
- $80,000 - $100,000 a year
- Full-time
- Background check
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
Network Operations Center Engineer
WYN Consultants —Holland, OH
- $50,000 - $80,000 a year
- Overnight shift
- English
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Sales Operations Manager
Ericson Manufacturing —Willoughby, OH
- Full-time
- Hybrid work
- Microsoft Outlook
- Marketing
- 5 years
- Health savings account
- Paid holidays
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8d
Senior Engineer / Technical lead
Logivision Technologies —Dundee, OH
- $70,000 - $100,000 a year
- Email
- Azure
- 5 years
- Windows
- Health insurance
- Dental insurance
Quick Apply
Field Engineer
CCI Systems, Inc. —Cincinnati, OH
- Full-time
- Clean driving record
- Customer service
- 5 years
Quick Apply
Field Engineer
CCI Systems, Inc. —Canton, OH
- Full-time
- Clean driving record
- Customer service
- 5 years
Quick Apply
Systems Administrator (MSP)
Dan T. Moore Company —Cleveland, OH
- Full-time
- Background check
- Computer science
- Computer Science
- Mileage reimbursement
- Paid holidays
Quick Apply
2d
Automated Machine Support Specialist
SencorpWhite —Hamilton, OH
- Weekends as needed
- Computer science
- Computer Science
- Up to 50% travel
Quick Apply
Manufacturing Reliability Engineer
Michigan Milk Producers Assoc —Canton, OH
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Field Engineer
CCI Systems, Inc. —Dayton, OH
- Full-time
- Clean driving record
- Customer service
- 5 years
Quick Apply
Field Engineer
CCI Systems, Inc. —Springfield, OH
- Full-time
- Clean driving record
- Customer service
- 5 years
Quick Apply
Coax Splicer
CCI Systems, Inc. —Toledo, OH
- Full-time
- Clean driving record
- Mid-level
- Driver's License
Quick Apply
Coax Splicer
CCI Systems, Inc. —Columbus, OH
- Full-time
- Clean driving record
- Mid-level
- Driver's License
Quick Apply
Coax Splicer
CCI Systems, Inc. —Canton, OH
- Full-time
- Clean driving record
- Mid-level
- Driver's License
Quick Apply
Coax Splicer
CCI Systems, Inc. —Springfield, OH
- Full-time
- Clean driving record
- Mid-level
- Driver's License
Quick Apply

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support escalation engineer jobs near ohio

Director of Quality

Confidential
Cincinnati, OH

Quick Apply

Job Details

Full-time
$130,000 - $170,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Customer communication
Operational analysis
Manufacturing facility experience
Team development
Quality control experience within aerospace industry
Leading team collaboration initiatives
Manufacturing
Cross-functional team management
Manufacturing company experience
Senior leadership

Full Job Description

Position Summary

The Director of Quality is responsible for leading all quality functions of the tooling business unit – ensuring products and processes consistently meet customer, regulatory, and company requirements. This role provides strategic and operational leadership for Quality Assurance, Quality Control, Supplier Quality, and Quality Systems while partnering closely with Operations, Engineering, Supply Chain, and Customer Service to drive continuous improvement, operational excellence, and customer satisfaction.

The Director of Quality manages the business unit quality team including quality technicians, engineers, and specialists, and serves as the quality leader and management representative of the tooling business unit.

Why Work Here

Lead the quality strategy for a growing aerospace tooling manufacturer
Make a direct impact on customer satisfaction, operational excellence, and business performance
Work alongside executive leadership to shape company strategy
Lead Quality Assurance, Quality Control, Supplier Quality, and Quality Systems
Build and mentor a high-performing quality organization
Drive continuous improvement across manufacturing, engineering, and supply chain operations
Competitive compensation, bonus opportunity, and comprehensive benefits

Key Responsibilities

Quality Leadership & Accountability

Lead all site quality activities, including Quality Assurance, Quality Control, Supplier Quality, and Quality Engineering
Develop and execute the site's quality strategy aligned with corporate objectives
Build a culture focused on quality, accountability, and continuous improvement and integrate quality into site-level business strategy
Lead and develop site quality leadership and teams
Drive organizational design, resource planning, and succession development
Serve as the business units primary quality representative with customers and regulatory agencies
Owns all business unit quality functions, including:
Product quality and acceptance
Customer quality performance and response
Supplier quality performance
Quality assurance and inspection systems
Provide leadership on risk-based decision-making and trade-offs between quality, delivery, and cost
Identify and manage complex, high-risk quality issues
Establish containment and corrective action strategies
Lead structured quality risk identification and analysis, including risks related to suppliers, processes, and product conformity

Quality Management System (QMS)

Maintain and continuously improve the business units Quality Management System
Ensure compliance with applicable standards such as ISO 9001as applicable
Lead internal and customer audits
Ensure alignment with AGSE QMS and enterprise strategy
Identify gaps between system intent and execution
Provide structured feedback and improvement plans to improve system effectiveness
Ensure timely completion of corrective and preventive actions
Ensure readiness for ISO, customer, and regulatory audits
Oversee audit response and closure
Drive alignment and hold cross-functional leadership accountable across Operations, Supply Chain, and Engineering

Customer Quality Leadership

Serve as senior business unit representative for escalations and performance reviews
Lead customer quality communications and issue resolution
Oversee customer complaints, escapes, and corrective actions
Improve customer satisfaction through proactive quality initiatives

Metrics & Performance Management

Define, monitor, and drive accountability to business unit level quality metrics, ensuring alignment with company and customer requirements
Provide insights to executive leadership
Drive accountability through structured action plans

Required Qualifications

Bachelor’s degree in Engineering, Quality, or related field; equivalent experience may be considered
15+ years of progressive quality experience
7+ years of quality leadership experience, including responsibility for team leadership, quality performance, and cross-functional influence
Aerospace or engineered products experience
Experience supporting aerospace tooling, ground support equipment, or complex engineered assemblies is strongly preferred
Demonstrated experience leading quality in high-mix, low-volume manufacturing environments
Experience engaging with customers and suppliers at a senior leadership level
Strong working knowledge of ISO 9001 / AS9100
Demonstrated success in customer-facing leadership and complex problem-solving

Preferred Qualifications

ASQ or Six Sigma certifications
Experience leading organizational transformation

Key Skills

Executive presence and leadership capability
Risk-based decision-making
Strong cross-functional influence
Structured, data-driven problem-solving

What Success Looks Like

- Establishes clear ownership and accountability for quality performance across the business unit

- Drives risk-based decision-making that balances quality, delivery, and customer expectations

- Leads resolution of high-impact customer quality issues, ensuring effective containment and sustained corrective actions

- Strengthens cross-functional accountability for quality outcomes across Operations, Supply Chain, and Engineering

- Improves process capability, defect prevention, and overall product quality performance

- Elevates quality culture and organizational capability across the site

Compensation & Benefits

Base Salary: $130K - $170K
Annual Bonus Opportunity
Medical, dental, life, and vision insurance
401(k) with company match
Paid time off and holidays
Tuition reimbursement
Employee Assistance Program
Career development opportunities

*Compensation is based on experience, education, and qualifications.

Work Environment

This role is based on-site in Cincinnati, Ohio. Domestic and international travel is required to support supplier audits, customer visits, quality investigations, and strategic quality initiatives. You'll work closely with manufacturing, engineering, suppliers, and customers in a dynamic, high-mix aerospace manufacturing environment. This role supports a high-mix aerospace manufacturing operation in Cincinnati, Ohio, focused on complex assemblies and customer-specific configurations. The position will require direct engagement with customers and suppliers, including participation in audits, escalations, and quality investigations. Domestic and international travel will be required to support supplier audits, customer visits, and critical quality initiatives. The role will operate in an environment where quality performance is tightly coupled to delivery commitments, customer expectations, and operational execution. Visits to manufacturing or warehouse areas may be required. This role deals with international customers and vendors, and off hours may be required at times. Physical requirements include sitting, standing, walking, and lifting up to 25 pounds.

Pay: $130,000.00 - $170,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

support escalation engineer jobs in ohio

Director of Quality

(Remote) Technical Support Engineer

Senior Technical Support Engineer

Desktop Support Technician

Senior Quality Engineer

Network Operations Center Manager

Network Operations Center Engineer

Sales Operations Manager

Senior Engineer / Technical lead

Field Engineer

Field Engineer

Systems Administrator (MSP)

Automated Machine Support Specialist

Manufacturing Reliability Engineer

Field Engineer

Field Engineer

Coax Splicer

Coax Splicer

Coax Splicer

Coax Splicer

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