South River Winery is looking for a friendly, motivated, and hospitality-driven Tasting Room Manager to lead our tasting room team and create exceptional guest experiences every day.
This hands-on leadership role is perfect for someone who enjoys working with people, coaching a team, driving sales, and creating a welcoming atmosphere. From wine tastings and Wine Club memberships to weddings, festivals, and seasonal events, you'll help ensure every guest leaves with a lasting impression.
We are seeking a creative self-starter who has the passion and drive to oversee the many facets of our Tasting Room. Candidates must be professional, articulate, hard-working, strong leaders who can handle multi-tasking in a fast-paced environment and with a strong logistical and sales sense. The ideal candidate will assume responsibility for and oversee day-to-day operations in the Tasting Room. The position requires an outgoing, well organized, self-motivated, always seeking high standards in quality and disciplined individual who is focused on the customer's experience and able to manage a team.
Qualifications
-1–3 years of hospitality, retail, winery, or restaurant management experience.
-Previous leadership and team management experience helpful.
-Strong customer service and relationship-building skills.
-Proven ability to motivate teams and achieve sales goals.
-Excellent communication, organization, and problem-solving abilities.
-Experience with POS systems & inventory management.
-Wine knowledge or a willingness to develop expertise through ongoing education.
-Ability to work weekends, evenings, holidays, and during peak tourism seasons.
-Ability to lift up to 45 pounds and remain on your feet for extended periods.
-Ability to climb stairs and move supplies or equipment as needed.
Duties & Responsibilities
-Ensure that all guests are greeted immediately upon entry to the tasting room and provided with experiences that will build brand loyalty
-Communicate in a knowledgeable, professional and gracious manner to all guests
-Maintain the tasting room’s physical setting to reinforce standards of the brand by ensuring that displays of wine products are attractive and well-maintained
-ID guests to ensure each is of legal age to consume alcohol
-Serve samples of wine for guests in both individual and group settings
-Share appropriate information and educate guests about our wines, brand history
-Promote the sale of wine products in the tasting room; pursue sales opportunities and encourage customers to buy wines for carryout.
-Accurately use POS registers and other office systems to transact sales and maintain tasting room inventory
-Accurately complete end of day reports, reconcile daily sales and post transactions
-Demonstrate personal accountability in following all company policies and procedures
-Perform opening and closing procedures, which includes but is not limited to: setup and breakdown of tables, chairs, and all items related to tasting room operations
-Ensure cleanliness by performing various housekeeping duties
-Maintain physical inventory of merchandise items and perform restocking of wine
-Ensure the tasting menu is accurate and up-to-date
-Demonstrate initiative and willingness to work events and execute special projects
-Conduct off-site wine pouring
Compensation/Schedule
-Salary + tips: $30,000-$60,000
-Based on experience, performance, background and education
-40 hours per week on average. Weekends required.
Pay: $30,000.00 - $60,000.00 per year
Work Location: In person
