Top 114 Customer service representative Jobs in Okarche, Ok

Customer Resolution Specialist (Bilingual)
FIRST FIDELITY BANK —Oklahoma City, OK
- Bilingual
- High school diploma or GED
- Organizational skills
Quick Apply
Call Center Representative - Work From Home
MicahTek, Inc —Oklahoma
- $12 an hour
- Part-time
- Remote
- Background check
- No experience needed
- Entry level
- Paid training
- 401(k)
Customer Service Account Associate - Oklahoma City
T-Mobile USA, Inc. —Oklahoma City, OK
- $20 an hour
- Full-time
- 18 years or older
- High school diploma or GED
- US work authorization
- Paid parental leave
- AD&D insurance
Processing Clerk
Costco Wholesale Corporation —Oklahoma City, OK
- Part-time
- Research
- Entry level
- AD&D insurance
- Employee stock purchase plan
Service Operations Coordinator
Cory's Audio Visual —Oklahoma City, OK
- $24 - $27 an hour
- Mid-level
- Communication skills
- Disability insurance
- Health insurance
Customer Care Associate
NTT Ltd —Yukon, OK
- $20 an hour
- Overtime
- Background check
- Spanish
- Pass drug screening
- Health savings account
- AD&D insurance
Customer Support Specialist
Gemini Industries —El Reno, OK
- $16 - $19 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Paid parental leave
- Health insurance
Quick Apply
Entry Level Customer Service Representative
Rick Newby Farmers Insurance —Oklahoma City, OK
- $12 - $16 an hour
- Full-time
- No experience needed
- Office
- Entry level
- Paid time off
- Flexible schedule
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Jennifer Lowder - State Farm Agent —Edmond, OK
- $40,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
Quick Apply
Insurance Service Associate - Remote
CSAA Insurance Services, Inc. —Oklahoma City, OK
- $21.38 - $28.42 an hour
- Full-time
- Remote
- Spanish
- Computer literacy
- Windows
- On-the-job training
- Work from home
3d
Customer Service Representative
U-Haul —Yukon, OK
- Part-time
- Clean driving record
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
Pharmacy Customer Service Associate
Walgreens —El Reno, OK
- $16 - $18 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Service Associate I
Dollar Tree —Kingfisher, OK
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative
Dobson Fiber —Oklahoma City, OK
- Full-time
- Computer literacy
- Basic math
- Administrative experience
- On-the-job training
Quick Apply
Customer Service Representatives
Pizza Hut —Kingfisher, OK
- Full-time
- Maintenance
- Cash register
- Quick service & fast food restaurant
Quick Apply
Customer Service Representative
Dobson Technologies —Oklahoma City, OK
- Part-time
- Computer literacy
- Basic math
- Administrative experience
- On-the-job training
Quick Apply
4d
Client Relations Manager
Clarebella Aesthetics —Oklahoma City, OK
- $24 - $32 an hour
- Full-time
- CRM software
- Mid-level
- Ability to climb stairs
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Service Representative
Gerber Collision & Glass —Bethany, OK
- $15 - $21 an hour
- Full-time
- Sales
- Administrative experience
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
10d
Customer service
Pie Squared —Oklahoma City, OK
- $12 - $25 an hour
- Part-time
- In-person
- Restaurant experience
- Entry level
- Opportunities for advancement
Quick Apply
Sales and Customer Service Associate
Red Dirt Gun & Pawn —El Reno, OK
- From $14 an hour
- Part-time
- Bilingual
- Customer service
- Merchandising
- Flexible schedule
Quick Apply

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Customer Resolution Specialist (Bilingual)

FIRST FIDELITY BANK -
Oklahoma City, OK

Quick Apply

Job Details

Qualifications

Phone communication
High school diploma or GED
Typing
Client interaction via phone calls

Full Job Description

Looking for a rewarding career in customer service? We just increased our hourly minimum rate! We’re also offering a $1,000 sign-on bonus with a 1-year retention agreement. We’ll provide you with the training needed to be successful!

Schedule: 11:45am - 9:00pm Mon, Tues, Thur, Fri

Saturdays 9:00am - 5pm

SUMMARY
The Customer Resolution Specialist (CRS) provides exceptional service in the Bank’s Contact Center by interacting with clients over the telephone and through online chat methods. Develops and maintains strong client relationships by recognizing client needs through effective listening skills, asking need-defining questions, using critical thinking skills, and recommending appropriate products or services. The successful CRS demonstrates a strong desire to build client respect and trust through credibility, friendliness, sincerity, empathy, and patience. Excellent communication skills over the telephone and live chats and the ability to handle a large volume of contacts are essential. The CRS role is challenging, and the environment is fast paced, yet rewarding. Our colleagues take the time to truly listen to our clients and take ownership so they can effectively resolve all inquiries and concerns.

PRIMARY DUTIES/RESPONSIBILITIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Provides prompt, courteous, and accurate service to clients, via the telephone, mobile app and live chat. Responds to client inquiries, requests, and concerns. Identifies, researches, and resolves issues using systems and resources available, taking ownership of each client interaction.
Maintains a friendly and outgoing personality to deal calmly with client problems and questions. Effectively de-escalates client issues using empathy and conflict resolutions skills.
Processes requests from both internal and external clients.
Quickly learns about Bank products, services, systems, policies and procedures through ongoing training, self-study and career development. Makes efficient use of time despite frequent interruptions and utilizes downtime to learn more about Bank.
Utilizes effective listening and discernment skills, asks need-defining questions, recognizes client needs and matches them with appropriate products through sales or referrals and applies appropriate taglines when offering bank products and services.
Utilizes effective time management and prioritization skills in order to handle a high volume of multiple communication methods in a fast-paced environment.
Works well in a group setting and maintains a courteous and professional demeanor.
Demonstrates effective teambuilding skills and contributes ideas and suggestions that benefit the team and clients.
Provides technical support for online banking and other bank-wide products.
Assists clients with loan and new account applications, including scheduling closings at a branch location.
Input disputes for clients via the telephone and internet.
Makes outbound calls to clients concerning suspected fraudulent transactions.
Maintains the highly confidential nature of client information and records.
Consistently supports the Bank and its Mission, Vision and Core Values.
Serves as support for the Virtual Bank, Banno and Chat services, Treasury service clients, and other duties as needed to meet department needs.
Performs other relevant duties as assigned by the Customer Service Managers or Director.
Arrives at work and is available to take calls at the start of scheduled shift. The contact center can only achieve our goals and properly serve clients if every colleague adheres to his or her schedule. Therefore, regular and reliable attendance and punctuality is essential.

QUALIFICATIONS
EXPERIENCE REQUIREMENTS:
At least (1) year previous banking and/or contact center experience required. Previous experience with live chat communication is a plus.
EDUCATION REQUIREMENTS:
High school diploma or equivalent required.
OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):

Exceptional listening skills and attention to detail in order to discern client needs.
Able to think, reason and react quickly in order to formulate solutions and provide personalized client service
Able to demonstrate empathy with client concerns.
Able to consistently handle a large volume of contacts via the telephone or internet, deal with stressful situations, remain calm under pressure, and act in the Bank’s best interest.
Courtesy, tact, and diplomacy are essential elements of the job. Must be capable of dealing calmly and professionally with different personalities or individuals from diverse cultures at various levels within and outside of the Bank.
Superior verbal communication skills. Must have the ability to speak articulately, converse intelligently, clearly and understandably over the telephone with clients and co-workers. This requires a pleasant and professional tone and demeanor, rate of speed when speaking, and an ability to be clear and concise.
Strong written communication and keyboarding skills in order to accurately document/track status of issues, assist clients via internet or our mobile app, and respond to professional communications.
Able to work independently with minimum supervision in a fast-paced environment.
Able to quickly gain knowledge and understanding of all bank products and services offered, including new products and services as they are introduced.
Strong organizational skills that enable multiple tasks to be balanced.
Independent decision-making ability within defined guidelines.
Adapts quickly to change and remains flexible.
Able to maintain positive team spirit and communication.

ADDITIONAL INFORMATION
SUPERVISORY RESPONSIBILITY: None
PHYSICAL REQUIREMENTS:
While performing the duties of this Job, the employee is required to work in a normal office environment.

AA/EOE/D/V/MEMBER FDIC

Quick Apply

Refine Your Search

customer service representative jobs in okarche, ok

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