Maternal Health Access & Systems Coordinator
Reports To: Operations Director
Status: Full-Time, Grant Funded
Classification: Salaried, Exempt — Administrative
Position Summary
The Maternal Health Access & Systems Coordinator is responsible for developing, coordinating, piloting, and strengthening maternal health access solutions for pregnant and postpartum families in Okeechobee County. The position’s first major assignment is to build and launch the MOMentum Transportation Initiative, the community’s first structured maternal transportation program, while also helping move broader Okeechobee Maternal Health Task Force recommendations from planning into action.
Because Okeechobee County currently has no established maternal transportation hub, dedicated maternal transportation program, or coordinating entity responsible for connecting families to regional prenatal, specialty, delivery, and postpartum care, this role must build the operating infrastructure from the ground up. The Coordinator will research transportation models, develop policies and procedures, establish referral and scheduling systems, build healthcare and transportation partnerships, lead vehicle and resource procurement, coordinate pilot implementation, track outcomes, and pursue additional funding and sustainability opportunities.
This role exercises discretion and independent judgment in evaluating program models, identifying implementation priorities, recommending procedures and resource strategies, resolving routine program-development barriers, coordinating stakeholder responsibilities, and recommending improvements. This is a dedicated, program-specific implementation and systems-building position; it is not intended to support general organizational administration, executive leadership functions, or unrelated Coalition operations.
Core Responsibilities1. Phased Program Development and Operational Readiness
- Develop and maintain a phased implementation plan for the MOMentum Transportation Initiative and related maternal health access projects in alignment with approved Coalition, funder, and leadership expectations.
- Coordinate Phase One activities, including community and service-model research, operating-plan development, compliance review, partnership formation, vehicle and resource planning, funding development, and creation of referral, scheduling, routing, tracking, and accountability systems.
- Coordinate Phase Two pilot-launch activities once adequate funding, staffing, vehicle resources, insurance, safety procedures, partnerships, and operational supports are in place.
- Coordinate Phase Three evaluation, improvement, sustainability, and systems-expansion activities based on documented utilization, outcomes, community need, and available funding.
- Maintain a detailed implementation workplan, project calendar, decision log, responsibility matrix, and follow-up process for assigned activities.
- Identify operational dependencies, risks, delays, and unresolved decisions and provide timely recommendations to the Executive Director before implementation timelines or program readiness are affected.
2. Transportation Model Research and Operating System Development
- Research rural maternal transportation programs, healthcare-access models, coordinated transportation systems, volunteer and contracted service options, directly operated models, and other promising practices that may be appropriate for Okeechobee County.
- Identify existing local, regional, and neighboring-county transportation resources and potential partners to prevent duplication, determine service gaps, and evaluate opportunities for coordinated or shared services.
- Assess projected service areas, appointment destinations, trip frequency, family needs, accessibility requirements, staffing needs, operating costs, and program capacity before recommending a final transportation model.
- Develop written policies, procedures, workflows, forms, and service standards for eligibility, referral receipt, informed participation, scheduling, routing, trip confirmation, cancellations, no-shows, documentation, incident reporting, participant communication, and service follow-up.
- Research and document applicable insurance, vehicle, driver, privacy, recordkeeping, safety, accessibility, licensing, procurement, and transportation compliance requirements.
- Evaluate scheduling, routing, communication, mileage, and data-tracking technology and recommend cost-effective systems that support reliable and accountable service delivery.
3. Vehicle Acquisition, Sponsorship, and Resource Procurement
- Lead the research and procurement process for an appropriate program vehicle after the operating model, staffing plan, compliance requirements, and sustainable launch conditions have been sufficiently defined.
- Assess vehicle capacity, accessibility, safety, reliability, maintenance, insurance, operating-cost, service-area, and branding needs before recommending a vehicle acquisition strategy.
- Research competitively priced purchasing opportunities through TRIPS, Sourcewell, manufacturer fleet incentives, nonprofit purchasing programs, cooperative purchasing resources, and other approved options.
- Approach local and neighboring-county dealerships, manufacturers, businesses, and vehicle partners, in coordination with the Executive Director, regarding in-kind discounts, partial sponsorships, full vehicle donations, or other cost-reduction opportunities.
- Develop and coordinate an approved Vehicle Gold Sponsor recognition opportunity for a dealership or business that fully sponsors or donates the vehicle, including proposed recognition through the annual vehicle wrap and related program materials.
- Develop additional approved sponsorship opportunities for businesses and community partners interested in helping offset recurring vehicle expenses such as insurance, fuel, maintenance, tires, repairs, technology, and safety equipment.
- Coordinate required documentation, approvals, insurance, registration, inspection, branding, maintenance planning, and operational-readiness steps before a vehicle is placed into service.
4. Healthcare, Transportation, and Community Partnership Coordination
- Build and maintain working relationships with prenatal providers, hospitals, maternal-fetal medicine and specialty-care providers, delivery facilities, postpartum providers, transportation entities, local government, emergency services, social-service organizations, businesses, funders, and other community partners.
- Establish clear referral pathways, service expectations, points of contact, communication procedures, and follow-up responsibilities with participating healthcare and community partners.
- Coordinate with regional providers and neighboring counties when Okeechobee families must travel outside the county for prenatal, specialty, delivery-related, or postpartum care.
- Represent Okeechobee Healthy Start Coalition professionally at approved local, regional, and statewide meetings related to maternal health, rural transportation, healthcare access, and systems development.
5. Pilot Implementation and Day-to-Day Program Coordination
- Coordinate the transition from planning to pilot operation only after the Executive Director confirms that required funding, staffing, insurance, safety, compliance, vehicle, and operating supports are in place.
- Administer approved transportation referral, eligibility, scheduling, routing, confirmation, communication, trip-tracking, cancellation, and follow-up processes during the pilot period.
- Coordinate timely communication among families, referral partners, healthcare providers, transportation staff or contractors, and Coalition leadership regarding service status and next steps.
- Monitor service capacity, appointment urgency, geographic limitations, scheduling conflicts, missed trips, cancellations, and other routine operating barriers and recommend appropriate resolutions within approved program procedures.
- Support the recruitment, onboarding, training, scheduling, and performance coordination of approved transportation staff, contractors, or drivers as the program develops.
- Maintain clear separation between program coordination responsibilities and any direct driving duties; participant transportation may occur only when separately authorized and when all applicable training, screening, insurance, vehicle, and safety requirements have been satisfied.
- Use pilot experience and participant and partner feedback to refine procedures, improve reliability, and strengthen the transition to sustainable operations.
6. Funding, Grant Development, and Program Sustainability
- Research and pursue approved public and private funding opportunities that can support transportation, staffing, vehicles, technology, insurance, maintenance, outreach, data systems, and related maternal health access needs.
- Explore opportunities through the Central Florida Regional Planning Council–Heartland Rides, Section 5311 Rural Transportation Funding, Section 5339 Bus and Bus Facilities Funding, USDA Rural Development Community Facilities, and other rural transportation and healthcare-access programs.
- Identify foundation, corporate, healthcare-system, local government, regional, and community partnership opportunities that align with the program’s approved goals and operating model.
- Assist with letters of inquiry, grant applications, sponsorship proposals, workplans, supporting documentation, reports, and renewal materials in coordination with the Executive Director and fiscal staff.
- Maintain a funding calendar and track deadlines, eligibility requirements, match requirements, reporting obligations, renewal dates, and follow-up actions.
- Research reimbursement, contracting, cost-sharing, coordinated-service, and public-private partnership options that may support long-term operations.
7. Outreach, Education, and Referral Pathway Development
- Develop clear, accessible, and approved outreach materials explaining program eligibility, referral procedures, scheduling expectations, service limitations, family responsibilities, and available maternal health resources.
- Educate healthcare providers, referral partners, community organizations, and eligible families regarding how to access the MOMentum Transportation Initiative and related maternal health supports.
- Conduct targeted outreach to populations experiencing transportation, geographic, financial, language, technology, or healthcare-access barriers.
- Maintain current information regarding local and regional prenatal, postpartum, specialty, delivery, telehealth, and supportive-service resources relevant to participating families.
- Gather and document feedback from families, providers, and community partners regarding program accessibility, communication, reliability, and unmet needs.
- Coordinate outreach and messaging with Coalition leadership and staff to ensure materials are accurate, respectful, culturally responsive, and consistent with approved organizational communications.
8. Data, Evaluation, Reporting, and Continuous Quality Improvement
- Identify systems for tracking referrals, eligibility determinations, scheduled trips, completed trips, cancellations, no-shows, miles traveled, destinations, appointment types, participant needs, service outcomes, and unmet transportation requests.
- Maintain accurate, timely, complete, and confidential electronic and paper program records in accordance with OHSC procedures, funder expectations, privacy requirements, and approved retention standards.
- Prepare regular program updates, dashboards, funder reports, partner summaries, presentations, and implementation-status reports for the Executive Director and other approved audiences.
- Develop and apply continuous quality improvement processes during planning, pilot implementation, and ongoing operations.
- Document lessons learned, corrective actions, policy changes, and recommended adjustments to service areas, scheduling practices, referral processes, partnerships, and resource allocation.
- Use program data and documented community need to strengthen future grants, sponsorship requests, partnership proposals, and maternal health planning efforts.
9. Maternal Health Task Force and Systems Coordination
- Advance and implement priority recommendations identified through the Okeechobee Maternal Health Task Force, beginning with transportation as the most immediate access barrier while broader long-term healthcare solutions are developed.
- Translate approved Task Force recommendations into defined projects, timelines, responsible parties, partnership needs, funding strategies, and measurable next steps.
- Maintain communication with Task Force members and other local representatives regarding implementation progress, barriers, decisions, and opportunities for coordinated action.
- Support maternal health access planning related to local prenatal care availability, regional specialty and delivery access, telehealth, cross-county care coordination, referral pathways, and other community-identified priorities as assigned.
- Identify structural barriers that prevent recommendations from moving forward and work with leadership and partners to develop practical, sustainable solutions.
- Help ensure that individual projects are connected into a coordinated maternal health access system rather than remaining temporary or fragmented activities.
10. Meetings, Supervision, Fiscal Coordination, and Professional Accountability
- Attend required supervision, staff, project, partner, Task Force, funder, and community meetings and remain engaged throughout discussions that create assignments, deadlines, decisions, or follow-up responsibilities for the position.
- Maintain an organized calendar, implementation files, meeting notes, contact records, funding materials, procurement documentation, program procedures, and action-item tracking system.
- Monitor approved program expenses and coordinate with fiscal staff regarding purchasing, coding, budget documentation, grant compliance, payroll-related information, insurance, and other routine supports required to responsibly house the program.
- Prepare clear recommendations and supporting documentation for leadership review before major purchases, formal partnership commitments, grant submissions, sponsorship offers, or material changes to the approved program model are finalized.
- Communicate competing priorities, unresolved decisions, resource limitations, or timeline risks to the Executive Director before deadlines, partner commitments, funding requirements, or program readiness are affected.
- Use approved timekeeping, calendar, communication, file-management, and data systems consistently and in accordance with OHSC policy.
- Complete assigned follow-up tasks by established deadlines and perform other duties as assigned, provided those duties remain reasonable and consistent with the position’s maternal health access and systems-development scope.
Qualifications
- Bachelor’s degree, or equivalent education and experience, in public health, social work, human services, healthcare administration, nonprofit management, transportation planning, community development, business administration, or a related field preferred.
- Experience in program development, project management, healthcare access, transportation coordination, community health, social services, nonprofit programs, rural systems development, or related work preferred.
- Experience developing policies, procedures, workflows, implementation plans, referral systems, or new programs from an early planning stage preferred.
- Experience with grant research, grant writing, sponsorship development, public-private partnerships, procurement, or program sustainability planning preferred.
- Ability to research complex requirements, organize competing priorities, exercise sound judgment, solve problems, and move projects from planning into implementation.
- Strong interpersonal, written, verbal, facilitation, presentation, relationship-building, and professional follow-up skills.
- Ability to work effectively with pregnant and postpartum families, healthcare providers, transportation partners, government representatives, businesses, funders, and community organizations from diverse backgrounds and perspectives.
- Strong organizational, project-management, documentation, data-tracking, and deadline-management skills.
- Proficiency in Microsoft Office, email, calendar systems, virtual meeting platforms, spreadsheets, shared files, data systems, and related computer-based applications.
- Knowledge of Okeechobee County, surrounding rural communities, maternal and child health, rural healthcare access, transportation systems, Medicaid, or community resources preferred.
- Bilingual English and Spanish communication skills preferred.
- Valid Florida Driver’s License, dependable transportation, and ability to meet OHSC driving, travel, and insurance requirements.
- Ability to pass required background screening and maintain all required employment documentation.
Physical Requirements
This position generally requires light work, including routine office tasks, computer and telephone use, file handling, community meetings, local and regional travel, and occasional movement of program, outreach, or event materials. The position may require visits to healthcare facilities, government offices, transportation partners, dealerships, community organizations, and service locations. Reasonable accommodations may be made in accordance with applicable law and OHSC policy.
Success in This Role
Success in this role means Okeechobee County gains a responsible, partnership-supported maternal health access system. The Coordinator will establish a clear transportation model, procedures, referral pathways, vehicle and operating resources, a safe pilot, meaningful outcome tracking, and sustainable funding while advancing approved Maternal Health Task Force recommendations.
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Life insurance
- Paid sick time
- Paid time off
- Parental leave
Work Location: In person
