Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
COMPANY PROFILE:
In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee.
The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America.
Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues.
PROPERTY PROFILE:
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel & Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.
Seminole Brighton Bay Hotel & Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games.
OUR COMMITMENT TO SERVICE:
We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.
JOB SUMMARY:
The Players Club Lead Representative is responsible for the execution of all Players Club Representative duties and assisting the Players Club Supervisor.
ESSENTIAL JOB FUNCTIONS:
May include but are not limited to:
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Perform all tasks and duties of the Players Club Representative as needed.
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Participate in special events as requested.
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Stand in as acting Supervisor when necessary; this includes, but is not limited to:
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Checking, correcting and signing off on closing log paperwork.
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Execute all drawings and promotions and assure they are conducted in accordance to company policies, procedures, rules and regulations.
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Oversee all operations of the Players Club to ensure excellent customer service.
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Ensure all problem situations with guests or team members are resolved quickly and efficiently.
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Maintain a clean, safe and hazard free work environment. Maintain inventory of supplies needed at the Players Club.
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Inform PC Supervisor, Manager or Director of any critical information. Communicate information to PC staff as directed by the PC Supervisor, Manager or Director.
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Must be fully informed of all company policies and procedures and execute those procedures as instituted and directed.
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Stay consistently informed of all casino promotions and events and communicates the correct information to guests and team members.
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Ensure that all promotional paperwork is completed and filed accordingly.
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Perform other duties as assigned and directed.
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Ensure total guest satisfaction and a positive guest experience.
QUALIFICATIONS:
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High School Diploma or GED, College Degree preferred; or an equivalent combination of education and/or work experience.
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Previous customer service experience, telemarketing or retail sales experience preferred.
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Applicant must be able to work flexible schedule to include evenings, weekend, and holidays.
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Must possess excellent interpersonal skills.
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Must be able to take direction well and communicate effectively to employees.
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Must have positive attitude and promote team work.
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Must possess ability to make sound decisions.
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Must be able to work under pressure and handle customer inquiries in a courteous and professional manner.
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Typing skills required with a minimum of at least 25 words per minute.
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Previous computer experience required including data entry.
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Must be proficient in Microsoft Office.
WORK ENVIRONMENT:
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May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise, and constant exposure to general public.
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While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
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The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
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The Casino environment is hectic, fast-paced, often crowded and noisy.
CLOSING:
The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
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Credit Check
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Criminal Background Check
Drug Screen
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The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
