Ready to take the next step in your optical career?
Are you looking for a fresh challenge and an opportunity to grow? Join our dynamic ophthalmology practice as a full-time Optical Manager, based out of our Okemos office. If you are a motivated, customer-focused optical professional with a passion for delivering exceptional service and helping others grow, we want to meet you!
We offer competitive compensation and an excellent benefits package, including eye care discounts, medical and dental insurance, PTO, 401(k), profit sharing, holiday pay, and access to company vehicles when travelling!
Don't wait—apply today and take the exciting next step in your career journey!
The Optical Manager plans, organizes, leads, and monitors the optical functions of the business, which includes retail operations, the optical and contact lens departments, and inventory management.
Supervisory responsibilities
This role oversees department or location specific accountabilities. Is responsible for daily, weekly, monthly, and other objectives and performance outcomes
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Selects, trains/orients, and supervises assigned staff
- Develops, delivers, and maintains employee training and resources used during training and coaching.
- Schedules assigned personnel as needed to cover dispensing function for the offices.
- Travels frequently between satellite offices to perform essential management functions.
- Performs a wide variety of optical patient care activities and services.
- Handles customer complaints and refunds.
- Assists in care and upkeep of department equipment and supplies.
- Maintains knowledge of lens products.
- Maintains knowledge of and complies with established policies and procedures.
- Performance management: Evaluates assigned staff; implements company practices regarding performance appraisal system and compensation increases. Coaches employees and counsels as necessary, up to and including termination of employment.
- Answers questions and aids physicians and technicians in finding solutions for eyewear problems.
- Participates in professional development activities and maintains professional affiliations.
- Maintains patient confidentiality.
Core Competencies
All employees of L.O. Eye Care are expected to demonstrate the following core competencies, regardless of position or status. Additional job-specific competencies may be required of each position.
- Communication – Ability to communicate effectively both verbally and in writing.
- Conscientious – Ability to feel obligated to do right or be good along with awareness of one’s own conduct, intentions or character.
- Teamwork – Ability to work well in groups, develop and maintain positive working relationships, help resolve conflict, and support team goals.
- Adaptability – Ability to adapt to change, be open to new ideas, handle pressure and uncertainty, and adjust work plans to meet changing company needs.
- Trustworthy – Ability to be worthy of confidence and create assured reliance on the character, ability, and truth of own self.
- Patient Confidentiality – Ability to maintain patient confidentiality, and hold others accountable to such, in accordance with the highest ethical standards.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work environment
- Public/Patient environment with typical public and patient exposure and scenarios
- Office setting with typical office hazards
Physical demands/potential hazards
- Must be able to walk, stand, and move around for the majority of the day; may be required to lift equipment up to 50 pounds and assist patients with physical mobility
- Must be able to sit for prolonged periods, must be able to use eyes, hands, and body to maintain office dexterity and mobility; may be required to lift typical office equipment up to 20 pounds
- May be exposed to bodily fluids, including blood, such as typical in a medical office environment
Travel required
- 50% - 75% travel required
Educational requirements that are job-related and consistent with business necessity
- High School Diploma or G.E.D. required
- Some College preferred
- Minimum five years of optical experience required
- ABO Certification preferred
Leadership requirements that are job-related and consistent with business necessity
• One to three years of optical management experience preferred
Additional eligibility requirements
N/A
Work authorization/security clearance requirements
Must be authorized to work in the US
It is the policy of L.O. Eye Care and its affiliates to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate if applicable.
