Essential Functions
- Participate in the function of controlling and accounting for casino cash receipts and the cash check-out process of the other department cashiers.
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Balance all money transactions and prepare daily cash deposit.
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Participate in the maintenance of supporting cash receipts documentation and accumulation of information for daily review by the Revenue Audit department.
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Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel, and live the mission of always providing exceptional service.
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Work and communicate effectively with peers, team members, regulatory agencies and guests, ensuring an excellent guest experience and team member relations.
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Comply with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
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Understand and comply with the Eye, Hi, Goodbye program.
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Perform other related duties as assigned by supervisor and/or manager
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Regular attendance is required.
Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel - days, evenings, graveyards, holidays and/or weekends. We are busiest during weekends and holidays, events, and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times.
Core Competencies
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Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations.
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Maintain a neat, clean and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift.
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Follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes and routine work details.
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Actively listen when speaking with guests and team members.
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Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members.
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Ability to maintain a calm demeanor during stressful situations.
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Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs.
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Prepare for known problems and opportunities in advance; be willing to undertake additional responsibilities and respond to situations as they arise.
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Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority.
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Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly.
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Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust.
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Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members.
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Ability to operate various types of equipment used in your department including but not limited to personal computers, point of sale systems, safety equipment, etc.
Physical Demands and Work Environment
The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.
While performing job duties the team member occasionally sits, and uses hands to finger, handle, or feel, reaches with hands, and arms, and talks and hears. The team member stands for prolonged periods in confined spaces, and walks, climbs or balances, stoops, kneels, crouches, or crawls. The team member must occasionally lift and/or move up to 30 pounds and push, pull or drag up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.
At a minimum, the selected candidate will be required to pass a background check and drug-screening test and obtain a gaming license.
Minimum Qualifications
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High school diploma or GED preferred.
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Customer service and cash handling experience preferred, with mathematical skills sufficient to perform job functions.
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Knowledge, skill, and ability to work with personal computers, Microsoft Office products, player tracking card systems, gaming devices, safety equipment, etc.
- Strong written and oral communication skills in English, with the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
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Must be able to obtain and maintain a gaming license from Fort Sill Apache Gaming Commission.
