Top 11 call center manager Jobs in oklahoma

Supervisor - Sales & Customer Service Ambassador
Sono Bello —Oklahoma City, OK
- $21 - $23 an hour
- Full-time
- Remote
- Writing skills
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Senior Manager, Service Delivery
TTEC —Oklahoma City, OK
- $80,000 - $90,000 a year
- Office
- 3 years
- Bachelor's degree
- Health insurance
- Tuition reimbursement
Contact Center Supervisor
Leader Communications Inc —Oklahoma City, OK
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
Quick Apply
Customer Experience & Service Transformation Advisory Manager
Accenture —Oklahoma City, OK
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Service Desk Manager
Leader Communications Inc —Oklahoma City, OK
- Full-time
- Bachelor's degree
- Recruiting
- SharePoint
Quick Apply
Contact Center Digital Relationship Manager
WEOKIE Federal Credit Union —Oklahoma City, OK
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
Quick Apply
Nurse Manager-Community Care/Personal Care Services
US Veterans Health Administration —Oklahoma City, OK
- $86,535 - $160,230 a year
- Online Application
- Background check
- Nursing
- Doctoral degree
- Paid holidays
- Dental insurance
8d
Service Center Manager
The State of Oklahoma —Oklahoma County, OK
- $60,000 a year
- Overtime
- Mid-level
- Office
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
1d
Customer Service Supervisor
HomeTown Services —Tulsa, OK
- Mid-level
- Leadership
- Communication skills
Quick Apply
2d

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Licensed Insurance Sales Representative (Remote / Home-Based)
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PU&R Contact Center Operations and Transformation Manager
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Customer Experience & Service Transformation Advisory Manager
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Supervisor - Sales & Customer Service Ambassador

Sono Bello -
Oklahoma City, OK

Quick Apply

Job Details

Full-time
$21 - $23 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Employee onboarding
Outbound sales
Team member evaluation
Email customer support
Managing teams in a customer support role
Phone communication
Writing skills
English
Performance feedback (performance evaluation method)
Mid-level
Team development
Patient experience leadership
Employee attendance management
Analysis skills
Supervising experience
Professional development support
Decision making
Team training
Sales coaching
Quality compliance management
Leading team collaboration initiatives
Data-driven problem-solving
Management reporting
Telephone systems
Productivity software
Achieving sales targets
1 year
Patient services management
Business operations
Leadership

Full Job Description

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.

Applicants must reside in the state of Oklahoma to be considered for this role.

Are you seasoned in supervising a team comprising of at least five members? If you are eager to tackle a new leadership role that emphasizes crafting an outstanding patient experience, and if you have a knack for inspiring team members to surpass their goals, our Patient Ambassador Center Supervisor vacancy could be your next professional leap! The role entails managing a group of Patient Ambassadors (PAs), evaluating their performance, and offering precise, constructive, and encouraging feedback to enhance their effectiveness.

The ideal applicant will have excellent communication skills, both orally and in writing, and the capacity to lead and inspire team members with ease. As an active Supervisor, the candidate will also undertake all Patient Ambassador duties, which include, but are not limited to, responding to prospective patient inquiries, and arranging consultations for eligible patients with our local centers via email, chat, and both inbound and outbound phone calls.

Core Duties

Develop realistic yet challenging objectives for both individuals and the team.
Facilitate the integration of new team members by fostering a supportive atmosphere and showing a readiness to contribute to their success.
Address inquiries, offer direction and feedback, and position each team member for achievement.
Supervise, monitor, evaluate, and assess Patient Ambassador performance to guarantee compliance with quality benchmarks and positive patient experience.

- Assess and participate in the execution of performance management for team members.

Compile and present monthly, quarterly, and yearly reports on results and team member performance to management.
Uphold strict compliance with attendance policies and manage attendance documentation, which encompasses rectifying timecard discrepancies (unrecorded clock-ins and outs, entries for unexpected absences), logging attendance, and approving timecards for payroll.
Review email and Teams written correspondence
Collaborate with peers on initiatives and creative ideas for growth potentials
Provide notification of consistent errors or opportunities to the management team
Regularly conduct coaching sessions with team members to establish and review goals.
Exude confidence and become a subject matter expert on contact center operations and protocols.
Manage and bolster daily operations of the contact center, including taking on the role of a Patient Ambassador.
Committed to delivering outcomes.
Capable of adapting swiftly to the evolving demands of a dynamic enterprise.
Assumes responsibility for both achievements and areas needing improvement.
Consistently treats others with respect and dignity.
Exhibits prudent decision-making.

Qualifications

Candidates with over 18 months of supervisory experience in a call center or a similar role with quantifiable targets are highly favored.
Those with a history of leading a team of at least 5 individuals will be given priority.
Candidates with a background in overseeing remote teams will be given preferential consideration.
Proven record of accomplishment in evaluating staff performance, including rating against key performance indicators, making data driven decisions, and ensuring accountability in achieving established goals.
Essential customer service background.
Ability to lead with a team-player attitude that is motivated by collaboration.
Competent in preparing and delivering consistent written and verbal performance reports to management.
Technologically adept, with familiarity in telephone systems, dual-screen operations, and relevant software applications.
Fluent in English, with proficiency in both written and verbal communication.
The ability to use analytical skills to solve real-world problems and handle varied factors in situations that lack uniform rules.
Practical experience with MS Office suite.
Understanding of performance evaluation techniques.
Exceptional communication skills, both in writing and speaking, along with negotiation expertise.
Driven to achieve results, especially in a sales-oriented organization.
Strong organizational and leadership capabilities.
Able to maintain composure and efficiency in high-pressure situations.

Training Schedule will be Mon-Fri, 8:00am to 5:00pm PST.

SCHEDULE AFTER TRAINING: Tues- Sat 11:00am to 8:00pm PST

Sono Bello will provide all equipment before the first day of employment. You will need to be set up in a private, quiet workspace.

Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.

Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. (Benefits eligibility may vary based on employment status.)

For applicants located in CA: link

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Refine Your Search

call center manager jobs in oklahoma

Supervisor - Sales & Customer Service Ambassador

Senior Manager, Service Delivery

Contact Center Supervisor

Customer Experience & Service Transformation Advisory Manager

Service Desk Manager

Contact Center Digital Relationship Manager

Nurse Manager-Community Care/Personal Care Services

Service Center Manager

Customer Service Supervisor

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