The Director of Security will lead the departmental operational goals to maintain a safe and secure environment for both
Guests and Team Members as well as direct the day-to-day operating activities, including oversight of the EMT program,
crisis management planning, and professional response. Develop and implement training programs, short- and long-term
objectives, and ensure compliance of casino and security policies and procedures. Provide positive mentorship and
development opportunities for all team members. All duties are to be performed within the guidelines of the
organization's policies and procedures, tribal regulations, and all federal/state laws, as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES
1. All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as
outlined in Orientation, the Team Member Handbook, SOP's, and any other related training.
2. Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the
expectations of external and internal Guests alike in a timely and effective manner.
3. Guide and inspire exceptional team performance and mentor managers, supervisors, and team members.
4. Plan and coordinate all security activities and safeguard assets of the gaming facility.
5. Inspect and evaluate security activities on all shifts to ensure compliance with Security Department policies &
procedures and any Tribal, Federal, and/or State regulatory requirements.
6. Develop and enforce safety policies and emergency procedures including evacuation plans in all areas of the casino.
7. Establish and maintain working relationships with local law enforcement agencies.
8. Work closely with other departments ensuring proper security, safety, and protection procedures are in place.
9. Provide overall protection from, and elimination of, anything that may tend to jeopardize the welfare and security of
the company assets, properties, Guests, and Team Members.
10. Establish procedures for and conduct special investigations with surveillance for internal/external fraud investigations.
11. Responsible for the proper regulation of the Certified First Response Agency.
12. Responsible for ensuring that all NREMT-Bs, NREMT-ls, and NREMT-Ps are properly certified and utilize continual
training to maintain all appropriate certifications.
13. Responsible for hiring, retaining, promoting, performance· evaluations, training, disciplining, and terminating Team
Member with concurrence of the Chief Operating Officer/General Manager and the Director of Human Resources.
14. Adhere to all regulatory, departmental, and casino policies and procedures, and to the Minimum Internal Control
Standards (MICS).
15. Establish clear expectations and goals for others: individuals, peers, team, department, and properties.
16. Ensure Team Members have complete knowledge of all casino products and services.
17. Compile and manage annual budget and periodic forecasting.
18. Maintain high visibility in the operation, manages by "walking around". Visit places of work looking for success and
identifies areas that need improvement to meet standards at all properties.
19. Responsible for supporting multiple Kiowa Casino properties.
20. Must adhere to departmental, organizational, state, and federal safety rules and regulations, and to the Minimum
Internal Control Standards (MICS) in addition to any/all related controls for personal safety of others.
21. Perform additional duties or projects, as assigned.
The list of essential job Junctions is illustrative of the minimums ONLY and is not a comprehensive listing of all Junctions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.
REQUIREMENTS, SKILLS & ABILITIES
- Must be at least 21 years of age.
- Ability to work in a fast-paced working environment.
- Regular and reliable attendance.
- Highly organized and ability to adapt quickly to changing priorities.
- Accurate, highly organized administrative abilities with good planning skills and the ability to adapt quickly to changing priorities.
- Excellent verbal, written, interpersonal and communication skills to effectively interface with executives, guests, and team members.
- Ability to maintain confidentiality.
- Ability to work cooperatively with all departments and all team members.
- Excellent analytical problem-solving skills and strong project management skills.
- Understand budgeting, forecasting, financial controls, and profit/ loss statements.
- Excellent ability in establishing priorities and meeting deadlines.
- Ability to independently manage multiple tasks in a professional manner.
- Ability to maintain a professional appearance and demeanor.
- All Kiowa Casino employees are responsible to ensure that their designated operations maintain compliance
with Kiowa Casino policies, Tribal policies, State compact and Tribal gaming regulations.
- Ability to create strong teams and foster team member engagement.
SUPERVISORY RESPONSIBILITIES
This position has supervisory responsibilities for all Security staff for all properties.
LICENSES & CERTIFICATIONS
- Ability to obtain and maintain Gaming License is required.
- Key positions require knowledge and application of Title 31 reporting requirements.
- Must have the ability to pass comprehensive background check and drug test.
JOB DEMANDS
Physical
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.
While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 35 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files.
Confer with Human Resources for additional information, as needed.
Mental
Social perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on tasks over a period of time without being distracted and work continuously on computers or other devices.
Work Environment
The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in and around kitchens and kitchen equipment, or visit offices, meeting space, convention center, gaming floor, motor vehicle, casino operations and/or additional entity locations, or external environments, if traveling for business. Conditions in this job may require exposure to extreme heat and/or equipment or chemicals that can be hazardous if not handled or disposed of properly. Environment includes exposure to secondhand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions. Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs.
Success in this position will require ongoing knowledge and application of the organization's key performance indicators that include but are not limited to interpersonal and communication skills, change management and teamwork, customer service and satisfaction, integrity, and dependability.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, and/or ability required.
EDUCATION & EXPERIENCE
- 4-year degree in a related field from an accredited university and 6 years Security experience with at least 3 years as a Security Manager or equivalent combination of education and experience.
- High School diploma or GED is required.
- Valid Driver's License and be insurable on Company's Policy.
- Working knowledge of the Gaming Industry and the laws and regulations preferred.
