Global Security Operations Center Central Station Operator
TriCorps Security is hiring professional and motivated Global Security Operations Center (GSOC) Central Station Operators to join our team in Oklahoma. This position is on-site and focuses on monitoring video surveillance, alarm systems, and incident activity to help ensure the safety and security of client properties.
As part of the Global Security Operations Center team, you will serve as a key communication point for alarm response, dispatch coordination, and customer communication. This role requires attention to detail, clear communication, and the ability to remain calm and composed in fast-paced or high-stress situations.
Responsibilities
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Monitor video surveillance and alarm systems for multiple client sites.
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Respond promptly to alarm signals and follow on-screen instructions to verify and assess alerts.
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Place outgoing calls to confirm alarm activity, dispatch the appropriate authorities, and notify designated contacts.
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Accurately document all responses, communications, and actions taken within the alarm monitoring software.
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Maintain professional communication with customers, field personnel, and responding agencies at all times.
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Assist with additional GSOC and operational support duties as assigned.
Professional Expectations
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Stay calm and communicate clearly during alarm events or customer interactions.
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Maintain a professional demeanor, reliability, and accuracy throughout all tasks.
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Prioritize multiple responsibilities efficiently while ensuring attention to detail.
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Work independently or collaboratively as part of a team.
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Uphold TriCorps’ standards of professionalism, vigilance, and integrity.
Qualifications
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Fluent in English; proficiency in an additional language is a plus.
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Excellent verbal and written communication skills.
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Basic computer proficiency, including Microsoft Windows and related programs.
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Ability to type a minimum of 20 words per minute.
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Strong organizational, multitasking, and time management skills.
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Dependable work ethic and ability to adapt to changing priorities.
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Flexibility to work weekends or alternate shifts as needed.
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Call center or central station experience preferred, but not required.
Schedule & Work Environment
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Positions available in Oklahoma.
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This position is on-site and may include weekends or alternate shift schedules.
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GSOC Operators work in a secure, technology-driven environment supporting continuous monitoring operations.
TriCorps is an integrated security and technology firm specializing in providing cost-effective, world-class services tailored to meet the needs of our clients.
Founded in 2000, TriCorps has spent more than twenty-five years delivering physical security, electronic security, and cybersecurity services across the nation. With branch locations in every region we serve, we’re proud to protect clients of every size and industry with integrity and innovation.
TriCorps is staffed with some of the most experienced security and technology professionals in the industry. Our leadership team includes former military personnel, retired law enforcement officers, and technology experts who bring hundreds of years of combined experience.
At TriCorps, we believe true security goes beyond protection—it’s built on partnership, trust, and excellence. We’re committed to innovation and continual improvement, setting the standard for integrated security and technology through our dedication to clients and our people.
