Top 7 Help desk analyst Jobs in Oklahoma

IT Priority Support, Senior Associate Analyst
Continental Resources, Inc. —Oklahoma City, OK
- Full-time
- Computer Science
- Computer literacy
- Pass drug screening
Epic Training Analyst - I.T. - Tulsa/Okmulgee
Muscogee Creek Nation —Tulsa, OK
- RN License
- Writing skills
- Mid-level
Enterprise Applications Engineer (Oklahoma City, OK)
Benchmark Makers —Oklahoma City, OK
- Email
- Computer Science
- 5 years
- Mid-level
Senior Enterprise Applications Engineer (Oklahoma City, OK)
Benchmark Makers —Oklahoma City, OK
- Email
- Computer science
- Computer Science
- Office

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Helpdesk Technician (MSP)
Nomerel LLC —Tulsa, OK
Provide technical support for multiple client environments, both remote and on-site. To be successful in this role, one must have good technical knowledge and…
$40,000 - $45,000 a year
Quick Apply
2d
IT Field Support Technician
HCL Technologies Limited - Business Services —Tulsa, OK
CompTIA A+ certification or equivalent certification. Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk.
$35,000 - $66,000 a year
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Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.
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IT Priority Support, Senior Associate Analyst

Continental Resources, Inc. -
Oklahoma City, OK

Apply Now

Job Details

Full-time

Qualifications

Desktop computer repair
Computer operation
Customer communication
Windows
High school diploma or GED
Desktop (troubleshooting support)
Desktop applications
Productivity software
Desktop administration

Full Job Description

Job Summary

This position is responsible for technology requests from Executives and other senior leaders throughout the company. This role requires a very high level of technical proficiency and requires an individual with executive presence and strong communication skills. This team member must quickly and effectively diagnose and resolve issues related to PCs, mobile devices, videoconferencing, printers, business application software, telecommunications equipment and potentially local networks. This position will also actively support enterprise mobility activities.

Duties and Responsibilities

Acts as first point of escalation for all priority support requests.
Proactively and promptly troubleshoots Executive/VIP support issues.
Works closely with support teams within the organization to own, coordinate, and drive escalations to closure.
Establishes trust and maintains confidentiality in all executive support activities.
Participates in an on-call rotation to provide after hours and weekend support
May require travel to executive team or planned events.
Provides IT guidance and training when needed.
Maintains up-to-date knowledge of latest corporate approved technologies/equipment.
Performs general IT maintenance tasks.
Resolves moderate to complex problems immediately; if needed, more complex IT issues will be coordinated with higher level support staff with the team member owning and tracking the issues through resolution.
Researches and recommends hardware and software solutions, including new product acquisitions and upgrades as needed.
Other duties as assigned.

Skills and Competencies

Excellent written and verbal communication skills, as well as being able to explain technical concepts in non-technical terms when necessary.
Exceptional customer service and interpersonal skills.
Professional, motivated and energetic with a strong work ethic and positive attitude.
Proactive in anticipating and resolving problems.
Must have strong hands-on experience with troubleshooting and resolving issues in Windows 10, especially in an enterprise environment.
Strong troubleshooting experience with laptops and desktops.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Ability to effectively prioritize and execute tasks in a high-pressure environment.

Required Qualifications

High school diploma or GED
Minimum of two (2) years of related experience
Requires considerable hardware and software knowledge including, but not limited to, MS Office Suites, current Windows operating systems, etc.
Ability to travel as needed
Able to work an on-call rotation to provide after-hours and weekend support
An acceptable pre-employment background and drug test

Preferred Qualifications

Bachelor’s degree or higher in Computer Science, MIS, or related field from an accredited College or University
Second level Help Desk support experience
Experience supporting iOS mobile devices using an MDM solution such as Microsoft InTune
Experience supporting conference room and other AV equipment
Oil and Gas software knowledge

Physical Requirements and Working Conditions

Requires prolonged sitting, some bending and stooping.
Occasional lifting of up to 40 pounds.
Manual dexterity sufficient to operate a computer keyboard.

Continental Resources, Inc. provides equal employment opportunities and access for all applicants and employees without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information, veteran status, or any other category protected by law.

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help desk analyst jobs in oklahoma

IT Priority Support, Senior Associate Analyst

Epic Training Analyst - I.T. - Tulsa/Okmulgee

Enterprise Applications Engineer (Oklahoma City, OK)

Senior Enterprise Applications Engineer (Oklahoma City, OK)

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