As a member of the Information Services Department, the Senior Enterprise Applications Engineer is responsible for the daily monitoring, support and maintenance of existing enterprise-wide applications, including document management, ethical walls, timekeeping, accounting and billing, information and compliance, litigation support applications and other related systems. Leads projects related to updating or installing new enterprise-wide applications.
ESSENTIAL FUNCTIONS:
Monitor the health of enterprise-wide applications, including error logs, server performance, and memory and processor usage.
Resolve and respond to Help Desk tickets related to enterprise-wide applications, plus all other applications as needed; note trends; perform troubleshooting; perform problem management, including escalating to other teams and to vendors as needed.
Keep current on patches and releases related to enterprise-wide applications; review release notes; track resolutions to existing software problems; recommend updates to install.
Lead the testing of new software or new versions of software. Create and maintain test environments for each of the enterprise-wide applications, including server specifications and software installations, integrations and customizations. Create and maintain testing scripts for all enterprise-wide applications; manage testing teams and procedures and analyze test results.
Function as the Project Lead for new enterprise-wide applications or updates to existing applications; serve as a project member on projects to which you are assigned that are run by another team member or manager. Create project plans and monitor deadlines and project team performance.
Create and maintain production environments for enterprise-wide applications, including server and desktop specifications, client software packaging, server software installations, integrations and customizations; submit Change Management forms for approval per IS procedure; schedule work with vendors; perform installations or upgrades, final testing and close monitoring after installation or upgrade.
Interface with vendors on a regular basis regarding problems, bug fixes and new software versions.
Develop & promote training initiatives relating, but not limited, to the document management systems and matter centricity.
Identify workflow process inefficiencies and implement changes to improve the productivity, efficiency, and/or cost-effectiveness of products or services.
ADDITIONAL FUNCTIONS:
Maintain a high level of knowledge in all enterprise-wide applications via release notes, documentation, vendor dialogue and training classes.
Function as a back-up for all other applications that may be primarily supported and maintained by others on the Applications team.
Perform desktop applications packaging, testing and deployment via SCCM.
Assist, teach and mentor Applications Analysts and Engineers on the team.
Other related job duties, as assigned.
QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):
Education:
Experience:
Knowledge, Skills, & Abilities:
Deep knowledge of document management, timekeeping, law firm accounting and billing systems, litigation support, ethical walls and security.
Infrastructure, server, operating systems and network communications knowledge.
Proficient knowledge of desktop operating systems, software and software packaging practices.
Deep knowledge of law firm software, procedures and risk policies.
Strong ability to install and maintain any enterprise-wide application, including servers, customizations and integrations, load balancing, disaster recover procedures.
Knowledge of SQL server and SQL scripting.
Extensive experience supporting and configuring Intapp products.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL REQUIREMENTS
Sedentary work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing is often necessary in carrying out job duties.
VISUAL ACUITY
Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
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