If you are a driven, fun-loving, leader who enjoys physician practice operations, physician relationships, and building out capabilities and teams that will drive performance, this role is for you!
The SVP of Practice Operations is responsible for managing, overseeing, and growing SP-owned and managed physician practices. The SVP of Practice Operations reports directly to the company’s COO and serves as SP’s senior operations and relationship leader for the practice relationships, helping practices improve day-to-day performance, build and nurture key relationships, develop and implement practice best practices and playbooks, set practice strategy and priorities, run high-value strategic projects, and support practice-related M&A efforts. This role partners closely with local market leaders, facility leaders, and several corporate functions. Their top goal is to ensure SP’s practices operate effectively, maintain strong physician alignment, grow, and support associated ASCs and hospitals where relevant.
Key Role Outcomes:
Primary outcome:
- Grow revenue & bottom-line performance across SP-owned physician practices
Supporting outcomes:
- Maintain & strengthen key relationships with physicians and physician leaders across SP-owned practices
- Build and deploy clear practice management playbooks, processes, and operating expectations across practices
- Continue the evolution of the SP practice platform, focused on the implentation of an advanced operating model supporting both existing and potential practices
- Develop future-state practice strategy and identify top opportunities to improve practice performance and support associated facilities
- Run key improvement projects across practices (e.g., RCM optimization, access, schedule optimization) and support practice M&A assessment and prioritization
DUTIES AND RESPONSIBILITIES:
Manage, oversee, and grow SP-owned physician practices
- Help develop practice-level growth and performance goals (e.g., revenue, provider productivity, staffing, operational priorities) and track progress over time
- Manage day-to-day performance across practices and help ensure practice leaders and administrators have clear priorities, expectations, and support
- Identify top opportunities to improve practice growth, operational performance, and patient, physician, and staff satisfaction across the portfolio
- Help ensure practices are able to support associated ASCs and hospitals where relevant (e.g., referral, scheduling, and operational coordination) Responsible for provider employment agreement review and approval
Develop and implement best practice processes and strategy
- Build and roll out standard dashboards, practice processes, playbooks, tools, and materials across facilities where helpful
- Set future-state strategy, goals, and operating model for Practice Operations
- Help identify & prioritize the highest value strategic opportunities for practices via conversations & analysis; Collaborate with corporate functional teams on initiative planning and execution
- Drive standardization across practices where helpful while preserving flexibility for local practice needs and physician dynamics
- Collect & share practice performance insights, lessons learned, and best practices across practices and associated SP teams as helpful
Manage key practice relationships with physicians and practice leaders
- Build and maintain strong relationships with physicians, practice leadership, and relevant practice administrators
- Act as the senior point of contact for more complicated practice relationship issues and help resolve challenges in partnership with local leaders and other teams as needed
- Run recurring conversations with key practice leaders and physicians as helpful to surface issues, opportunities, and relationship dynamics early As needed, serve on practice governing boards and other committees to drive performance and strategy
- Coordinate with Division Presidents, Market CEOs, and facility leaders to ensure practice priorities and physician relationship efforts are aligned where helpful
Support practice M&A
- Support M&A functions by helping assess and prioritize practice M&A opportunities based on strategic fit, physician relationships, and operational opportunity
- Build relationships with top M&A targets with practices and help support smooth coordination with relevant corporate teams
- Work with other SP leaders to translate strategic practice opportunities into actionable plans with clear owners, timelines, and follow-through Partner with Corporate Integration team to plan and execute practice integration activities with a focus on timeliness, accuracy, and customer experience
Manage, support, and develop Practice Management team and local practice leadership
- Lead the Practice Management team and ensure it has clear priorities, tools, and accountability
- Support local practice leaders and administrators build out core capabilities as helpful (e.g., management, executive leadership); Help build stronger management capabilities across practices so practice performance becomes more consistent and proactive over time
Education:
- Bachelors degree in Healthcare Administration, Business Administration, or a related field required; Master's degree preferred
Experience
- Minimum of 10 years of progressive experience in healthcare practice management.
- At least 5 years of experience in a senior leadership role.
License(s)/Certification(s)
- Fellowship in the American College of Healthcare Executives (FACHE) preferred.
- Certified Medical Practice Executive (CMPE) preferred.
Knowledge/Skills/Abilities
- Extensive knowledge of healthcare operations, financial management, regulatory compliance, and quality improvement.
- Strong analytical, organizational, and communication skills.
- Ability to lead large teams and manage multiple priorities.
Benefits:
- Comprehensive health, dental, and vision insurance
- Health Savings Account with an employer contribution
- Life Insurance
- PTO
- 401(k) retirement plan with a company match
- And more!
Equal Employment Opportunity & Work Force Diversity
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
