Top 51 Network operations center Jobs in Oklahoma City, Ok

Tier 1 Helpdesk Technician
Bowhead —Oklahoma City, OK
- Up to $23.40 an hour
- 8 hour shift
- Hybrid work
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
4d
End User Support Specialist - Shared Services Center
Bob Moore Auto Group —Oklahoma City, OK
- Mid-level
- Office
- 3 years
Network Operations Center (NOC) Network Monitoring Lead
General Dynamics Information Technology —Oklahoma City, OK
- $91,800 - $124,200 a year
- 5 years
- Travel
- Scripting
- Paid time off
- 401(k) matching
Security Operations Center (SOC) System Adminstrator
MidFirst Bank —Oklahoma City, OK
- Monday to Friday
- Mid-level
- 3 years
- Bachelor's degree
Director of Network Operations
The State of Oklahoma —Oklahoma County, OK
- Up to $140,000 a year
- Extended hours
- PMP
- Office
- Ability to lift 50 pounds
- Paid holidays
6d
Junior IT Developer - Shared Services Center
Bob Moore Auto Group —Oklahoma City, OK
- Computer science
- Clean driving record
- Computer Science
IT Support Analyst
Floorplan Xpress —Norman, OK
- $23.50 - $26.00 a year
- Full-time
- Customer service
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
R.F. Technician
Hobby Lobby —Oklahoma City, OK
- $20.15 an hour
- Full-time
- Analysis skills
- Computer networking
- Communication skills
- Paid holidays
- Disability insurance
3d
IT Field Service Technician
Nortek Data Center Cooling —Oklahoma City, OK
- Full-time
- Mid-level
- Windows
- Driver's License
Quick Apply
Technical Analyst
Leidos —Oklahoma City, OK
- $59,150 - $106,925 a year
- Full-time
- Classroom
- Mid-level
- Office
4h
Support/End Point Technician
Associated Wholesale Grocers —Oklahoma City, OK
- Full-time
- Computer Science
- Research
- Mid-level
- Wellness program
- Health savings account
3d
Application Administrator (CAA)
Agil3 Technology Solutions (A3T) —Tinker AFB, OK
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Travel reimbursement
- Paid holidays
Information System Security Manager (ISSM)
Leidos —Oklahoma City, OK
- $107,900 - $195,050 a year
- Full-time
- Azure
- 6 years
- Master's degree
5d
Information System Security Officer (ISSO)
Leidos —Oklahoma City, OK
- $87,100 - $157,450 a year
- Full-time
- Master's degree
- Bachelor's degree
- Fair chance
5d
Telecommunications NOC Supervisor - 2nd Shift
Dobson Technologies —Oklahoma City, OK
- Full-time
- Engineering
- Mid-level
- Office
Quick Apply
End User Support Specialist
CFS Brands LLC —Oklahoma City, OK
- Full-time
- English
- Mid-level
- Office
12d
PKI Systems Administrator (CAA)
Agil3 Technology Solutions (A3T) —Tinker AFB, OK
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Travel reimbursement
- Paid holidays
IT Developer Analyst - Shared Services Center
Bob Moore Auto Group —Oklahoma City, OK
- Computer science
- Clean driving record
- Azure
Senior Director Engineering Operations
Dobson Technologies —Oklahoma City, OK
- Full-time
- 5 years
- Residential
- Continuous improvement
Quick Apply
10d
Network Administrator
CFS Brands LLC —Oklahoma City, OK
- Extended hours
- 5 years
- Research
- Travel

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Tier 1 Helpdesk Technician

Bowhead -
Oklahoma City, OK

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Job Details

Full-time
Up to $23.40 an hour
4 days ago

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Overview:

Bowhead seeks Helpdesk Technicians to join its Enterprise Service Desk (ESD) supporting the Enterprise Information Technology as a Service (EITaaS) contract for the Department of the Air Force as a Contractor Team Arrangement (CTA) partner, helping transform Air Force IT from a base-centric model into an advanced enterprise service delivery model.

This is a first-contact triage role and the entry point onto the desk. You are the customer’s first impression of the enterprise, responsible for quickly assessing each request, resolving what you can on the spot, and routing the rest to the right place. You will manage and prioritize incoming support requests, judge the nature and urgency of each issue, categorize it correctly, and route it to the appropriate support tier. By walking users through basic solutions and self-help resources, you aim to resolve straightforward issues on first contact and deliver an excellent customer experience under pressure.

Operations run 24/7, and you will be assigned to a Day, Swing, or Night shift (detailed below), which may include weekends. These shifts, or any variation of them, may be assigned as business needs grow. New technicians complete approximately three weeks of training, and strong performers become eligible for a hybrid schedule after demonstrating consistent quality and attendance.

Day Shift: 8:00am - 4:30pm

Swing Shift: 11:30am - 8:00pm

Night Shift: 8:45pm - 5:15am

Responsibilities:

Rapidly evaluate incoming requests to determine nature and urgency, then categorize and route them to the correct support tier.
Guide users through basic solutions to resolve simple issues on first contact, offering self-help resources where appropriate.
Recognize complex issues that need deeper investigation and escalate them to specialized teams with clear, detailed documentation.
Use ServiceNow to track incidents, manage tickets, and document accurately, keeping workflow clean and efficient.
Spot patterns in recurring issues and offer feedback that improves triage processes and overall desk performance.
Other duties as assigned.

Qualifications:

Capable of obtaining and maintaining a DoD Secret clearance and eligible for a Common Access Card (CAC)
High school diploma or equivalent required, plus 2+ years of technical experience (an Associate’s degree in a relevant field may substitute for 2 years of experience)
Strong verbal and written communication skills, with the ability to convey technical information clearly
Proven ability to work effectively in a collaborative, team-oriented environment
Familiarity with Service Desk operations, including basic troubleshooting and ticket handling
Hands-on experience with end-user devices, common applications, and support tools

Desired

An active DoD Secret or higher clearance
DoD 8570/8140 IAT Level I, such as CompTIA A+ CE, Network+ CE, CCNA-Security, or CND (Certified Network Defender)
Experience with ServiceNow or a similar IT service management tool
Customer service experience in a high-volume contact or call center environment

Physical Demands:

Must be able to lift up to 25 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain and maintain a security clearance at the Secret level. An In-Scope Secret clearance is preferred. US Citizenship is a requirement for Secret clearance at this location.

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

#LI-GC1

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Refine Your Search

network operations center jobs in oklahoma city, ok

Tier 1 Helpdesk Technician

End User Support Specialist - Shared Services Center

Network Operations Center (NOC) Network Monitoring Lead

Security Operations Center (SOC) System Adminstrator

Director of Network Operations

Junior IT Developer - Shared Services Center

IT Support Analyst

R.F. Technician

IT Field Service Technician

Technical Analyst

Support/End Point Technician

Application Administrator (CAA)

Information System Security Manager (ISSM)

Information System Security Officer (ISSO)

Telecommunications NOC Supervisor - 2nd Shift

End User Support Specialist

PKI Systems Administrator (CAA)

IT Developer Analyst - Shared Services Center

Senior Director Engineering Operations

Network Administrator

I want to receive the latest job alert for network operations center in oklahoma city, ok

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