Top 5 Technical support supervisor Jobs in Oklahoma City, Ok

Technical Support Supervisor
Dobson Fiber —Oklahoma City, OK
- Full-time
- Mid-level
- Residential
- Quality control
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Supervisor, Client Services
Cotality —Oklahoma City, OK
- $50,300 - $61,000 a year
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Paid holidays
2d
Telecommunications NOC Supervisor
Dobson Technologies —Oklahoma City, OK
- Full-time
- Engineering
- Mid-level
- Office
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14d
Operations Training Manager (Remote)
SOLV Energy, LLC —Oklahoma City, OK
- $106,669 - $128,003 a year
- Full-time
- Remote
- Construction site
- ERP systems
- Project management
- Paid holidays
- Disability insurance
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2d

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Inbound Sales Call Center Manager
Dobson Technologies —Oklahoma City, OK
The Inbound Sales Call Center Manager will lead a team of inbound sales agents responsible for converting customer calls into new and updated subscriptions.
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13d
Confirmation Call Center Manager
Luxury Bath Technologies —Oklahoma City, OK
Answer inbound customer calls and make outbound confirmation calls. Previous management or supervisory experience in a call center required.
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9d

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Technical Service Operations Manager
Xerox —Westerville, OH
Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.
$60,377 - $80,000 a year
Operations Training Manager (Remote)
SOLV Energy, LLC —Columbus, OH
This role ensures that training—whether in-person or virtual—meets defined objectives by leveraging a deep technical understanding of the various systems and…
$106,669 - $128,003 a year
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2d

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technical support supervisor jobs near oklahoma city, ok

Technical Support Supervisor

Dobson Fiber -
Oklahoma City, OK

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Job Details

Full-time

Qualifications

Managing technical support teams
Customer communication
Staff supervision
Managing teams in a customer support role
Workplace dispute resolution
Customer support ticket management
CRM system proficiency
Call center management
Ticketing system technical support

Full Job Description

Position Summary

The Technical Support Supervisor is responsible for leading a team of Technical Support Representatives who provide exceptional customer service and technical assistance to residential and business internet customers. This role ensures service level objectives, quality standards, and performance metrics are consistently met while fostering a positive, high-performing team environment. The supervisor is responsible for coaching employees, resolving escalated customer issues, monitoring operational performance, and driving continuous improvement initiatives.

Key Responsibilities

Team Leadership

Supervise, coach, and develop a team of Technical Support Representatives.
Conduct regular one-on-one meetings, coaching sessions, and performance evaluations.
Monitor employee performance and provide timely feedback to improve productivity and customer experience.
Create a positive, accountable, and customer-focused work environment.
Assist with hiring, onboarding, training, and employee development.

Operations Management

Monitor real-time call center performance, including service levels, queue management, and staffing needs.
Ensure adherence to schedules, attendance policies, and productivity expectations.
Coordinate with Workforce Management to maintain adequate staffing levels.
Analyze operational metrics and implement action plans to improve performance.

Customer Experience

Handle complex customer escalations and complaints professionally and efficiently.
Ensure representatives deliver exceptional customer service while accurately troubleshooting internet, voice, and Wi-Fi issues.
Promote first-call resolution and customer satisfaction.
Identify trends impacting customer experience and recommend process improvements.

Quality Assurance

Review customer interactions for quality, compliance, and technical accuracy.
Provide coaching based on quality evaluations.
Ensure adherence to company policies, procedures, and regulatory requirements.
Support continuous improvement initiatives to enhance service delivery.

Technical Support Oversight

Maintain working knowledge of ISP technologies including:
- Fiber-to-the-Home (FTTH)
- GPON/XGS-PON networks
- Residential Wi-Fi
- Routers and networking
- VoIP services
Assist agents with advanced troubleshooting and technical guidance.

Required Qualifications

3+ years of customer service or technical support experience.
1–3 years of leadership or supervisory experience in a call center environment.
Strong understanding of broadband internet technologies and networking fundamentals.
Experience using CRM, ticketing systems, and call center platforms.
Excellent verbal and written communication skills.
Strong problem-solving, organizational, and conflict-resolution abilities.
Ability to lead in a fast-paced, metrics-driven environment.

Preferred Qualifications

Previous experience in the telecommunications or ISP industry.
Experience with fiber internet services.
Knowledge of workforce management and quality monitoring systems.
Experience with Service Now, CHR Omnia 360, Calix, and Nokia.
ITIL, CompTIA Network+, or similar technical certifications are a plus.

Key Competencies

Leadership
Coaching & Employee Development
Customer Focus
Technical Troubleshooting
Performance Management
Conflict Resolution
Time Management
Analytical Thinking
Adaptability
Continuous Improvement

Position Overview

The ideal candidate is an experienced leader who combines strong people-management skills with technical knowledge of ISP services. They are passionate about developing employees, improving customer experiences, and using data to drive operational excellence. This individual thrives in a fast-paced environment and is committed to delivering exceptional support while achieving organizational goals.

Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

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technical support supervisor jobs in oklahoma city, ok

Technical Support Supervisor

Supervisor, Client Services

Telecommunications NOC Supervisor

Operations Training Manager (Remote)

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