Top 10 It service manager Jobs in Oklahoma City Ok

IT Service Manager
OU Health —Oklahoma City, OK
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Service Desk Manager
Leader Communications Inc —Oklahoma City, OK
- Full-time
- Bachelor's degree
- Recruiting
- SharePoint
Quick Apply
Tier 3 Helpdesk Team Lead
STANDLEYS SYSTEMS LLC —Oklahoma City, OK
- Full-time
- Clean driving record
- 5 years
- Office
Quick Apply
Client Services Technical Supervisor
Oklahoma City Public Schools —Oklahoma City, OK
- Weekends as needed
- School experience
- Computer science
- Computer Science
Technology Strategy Manager/Sr Manager, Financial Services
Accenture —Oklahoma City, OK
- $87,400 - $253,000 a year
- Full-time
- Writing skills
- Research
- Analysis skills
- Paid holidays
- Disability insurance
Managed Services - AI Agent Build & DevOps - Manager
PRICE WATERHOUSE COOPERS —Oklahoma City, OK
- $99,000 - $232,000 a year
- Computer Science
- DevOps
- Mid-level
- Paid holidays
- Health insurance
Salesforce Life Science Patient Service Delivery Lead
Accenture —Oklahoma City, OK
- $122,700 - $302,400 a year
- Full-time
- 5 years
- Machine learning
- US work authorization
- Paid holidays
- Disability insurance
Connected Services Mid-Market Delivery Lead (Manhattan Associates)
Accenture —Oklahoma City, OK
- Full-time
- 6 years
- Mid-level
- US work authorization
- Paid holidays
- Disability insurance
12d

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Manager 1, IT Service Support
The Ohio State University Wexner Medical Center —Columbus, OH
Bachelor’s degree in Computer Science or a related field, with at least three years of experience in information technology.
4d
Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
$67,500 - $111,710 a year

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it service manager jobs near oklahoma city ok

IT Service Manager

OU Health -
Oklahoma City, OK

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Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off

Qualifications

Confidential information handling
ITIL Certification
Serving clients
IT policy development
Performance Reporting
Change management
Policy & process development
Bachelor's degree
Mentoring
ServiceNow
Management reporting
ITIL implementation

Full Job Description

Position Title:

IT Service Manager

Department:

IT Support Services

Job Description:

The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the performance and compliance to targeted service levels ensuring the quality and availability of critical OU Health IT services. This position also serves as representative and point of escalation for ETS customers.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

Development, refinement, and maintenance of the ITIL based service management processes and their enabling toolsets
Planning and managing the continued enablement of core Service Management processes on OU Health supporting systems
Ensuring the complete logging, prioritization, response and tracking of all IT service requests, interruptions or changes
Coordinating interaction and integration between OU Health’s other core service management processes
Producing management escalation and performance information on a regular basis
Identification and management of Major Incidents or Changes affecting critical OU Health services or impacting patient safety
Serve as ETS point of contact for OU Health Operations for escalation of service interruptions or requirements

General Responsibilities

Performs other duties as assigned.

Minimum Qualifications

Education Requirements: Bachelor’s Degree required.

Experience Requirements:

3-5 years of experience working in IT Service Management, managing, measuring and reporting on ITIL service management processes on a ServiceNow platform.
Experience in implementing and maturing ITIL processes preferred. Prior healthcare experience preferred.

License/Certification/Registration Requirements:

Current version of ITIL Certification required.
One or more ITIL Practice Manager certifications preferred.

Knowledge/Skills/Abilities Required:

Knowledge of the implementation and maintenance of ITIL processes
Ability and desire to mentor less senior Service Managers or those seeking to become Service Managers.
Ability to drive priorities and manage change with a positive outcome
Provide outstanding client service, meet high quality standards for services and meet or exceed client expectations. Proactive in seeking innovative ways in which to help others
Strong proactive approach to problem-solving and resolution skills, takes initiative and uses good judgment, excellent follow-up skills
Possesses strong and effective working relationships with all levels of OU Health representing ETS as a trusted point of contact and escalation.
Excellent demonstrated interpersonal and communication skills (oral and written), professional demeanor and presentation
High attention to detail, outstanding organizational skills and the ability to manage time effectively
Position requires the ability to lead under pressure to address major issues, meet strict deadlines, effectively prioritize multiple tasks
Drive policy to seek and identify confidential, sensitive, and proprietary information and maintain such information as confidential

Current OU Health Employees - Please click HERE to login.

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

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Refine Your Search

it service manager jobs in oklahoma city ok

IT Service Manager

Service Desk Manager

Tier 3 Helpdesk Team Lead

Client Services Technical Supervisor

Technology Strategy Manager/Sr Manager, Financial Services

Managed Services - AI Agent Build & DevOps - Manager

Salesforce Life Science Patient Service Delivery Lead

Connected Services Mid-Market Delivery Lead (Manhattan Associates)

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I want to receive the latest job alert for it service manager in oklahoma city ok

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Job Description:

Current OU Health Employees - Please click HERE to login.

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