Call Center Shift Supervisor
The University of Kansas Health System —Kansas City, KS
- Full-time
- Hospital
- Computer literacy
- Mid-level
Customer Experience Supervisor
TreviPay —Overland Park, KS
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Military encouraged
- Paid parental leave
- AD&D insurance
Quick Apply
2d
UPM Shift Supervisor
Unity Village —Lees Summit, MO
- $20.00 - $23.50 an hour
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Operations Manager
HEALTHPLANONE, LLC —Overland Park, KS
- Full-time
- Remote
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Medicare Sales Supervisor
HEALTHPLANONE, LLC —Overland Park, KS
- Weekends as needed
- Remote
- Writing skills
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Customer Experience & Service Transformation Advisory Manager
Accenture —Overland Park, KS
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Customer Experience and Service Transformation Advisory Senior Manager (Products)
Accenture —Overland Park, KS
- $122,700 - $338,300 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid holidays
- Disability insurance
2h
Contact Center Operations and Transformation Functional Manager
Deloitte —Kansas City, MO
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel

Discover related jobs

Based on your search for call center supervisor jobs.

Change Manager I - Remote
CSAA Insurance Services, Inc. —Kansas City, KS
Deep knowledge & validated application of change management processes and tools including stakeholder analysis & management, impact assessment, sponsorship…
$129,825 - $173,150 a year
18h
UPM Shift Supervisor
Unity Village —Lees Summit, MO
Proven experience handling inbound phone calls, emails, chat, and text messages. Collaborate with Prayer Experience Analysts to monitor agent interactions (…
$20.00 - $23.50 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Shared Services Manager
Equitas Health, Inc. —Columbus, OH
Must have reliable transportation and valid driver’s license. The manager leads call center agents, referral specialists, prior authorization specialists, pre-…
$74,500 - $89,400 a year
Quick Apply
Assistant Manager-Call Center
Kenneth's Hair Salons & Day Spas, Inc. —Columbus, OH
In this role, the Assistant Manager will serve as a primary point of contact for guests, assisting with appointment scheduling, answering inquiries, resolving…
$18.83 - $20.67 an hour

Show more jobs in cities nearby

I want to receive the latest job alert for call center supervisor in olathe ks

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center supervisor jobs near olathe ks

Customer Experience Manager jobs in Overland Park, KS

Operations Manager jobs in Overland Park, KS

Management Consultant jobs in Overland Park, KS

Sales Manager jobs in Overland Park, KS

Call Center Manager jobs in Kansas City, MO

Customer Experience Manager jobs in Naples, FL

Customer Experience Manager jobs in Spartanburg, SC

Customer Service Remote Evening jobs in Atlanta, GA

Customer Experience Manager jobs in Kansas City, MO

Data Science Manager jobs in Remote

House Manager jobs in Long Island, NY

Customer Experience Manager jobs in Oxnard, CA

Maintenance Supervisor jobs in Baton Rouge, LA

Customer Experience Supervisor jobs in New York, NY

Customer Experience Supervisor jobs in Tampa, FL

Customer Experience Supervisor jobs in San Antonio, TX

Customer Experience Supervisor jobs in Denver, CO

Clinical Supervisor jobs in Phoenix, AZ

Shift Manager jobs in Leicester, MA

Part Time 4 Hour Shift jobs in Boston, MA

Call Center Shift Supervisor

The University of Kansas Health System -
Kansas City, KS

Apply Now

Job Details

Full-time

Qualifications

Customer communication
Operator switchboards
Managing teams in a customer support role
Computer literacy
Operations coordination planning
High school diploma or GED
Telephone systems
Typing
Grammar Experience
Call center management

Full Job Description

Position Title

Call Center Shift Supervisor

Varies

Bell Hospital

Position Summary / Career Interest:

The Call Center Shift Supervisor provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused, demonstrating good public relations for internal and external customers.

Responsibilities and Essential Job Functions

Responsible for providing care/service safely and efficiently for the care of each patient with the demonstrated ability to complete multiple tasks in a fast paced, high energy environment. Locates appropriate physicians/services for callers and facilitates the connection of the two. Operates overhead paging system and pages physicians as needed. Serves as the answering service for hospital departments and physician practices
Responsible for providing daily supervision of call center employees using techniques that reflect good leadership skills & encourage employees to be customer service focused. Supervisors will demonstrate good public relations for internal and external customers.
Responsible for managing staff to perform job responsibilities and tasks in a manner that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service.
Responsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting as needed to ensure all work is being completed and documented correctly.
Responsible for providing cover when additional phone coverage is needed by using all software programs, Infinity IS, Communicator and ONCALL. Provides rapid and professional response to all internal and external callers.
Responsible for overseeing and acting as backup for all medical and security related emergency code activations while in the department. Assists the team to ensure protocols are followed. Acts as backup to performs routine clerical functions such as status changes, call schedule changes, and various system updates.
Responsible for Manages a core group of team members and conducts bi weekly meetings with core team members; performs call monitoring each shift staff member weekly, provides monthly call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff member to ensure call monitoring scores meet minimum guidelines and provide coaching on contacts.
Attend mandatory weekly meetings with the Call Center Manager and monthly Call Center leadership meetings. Attend all quarterly Call Center operational, computer and customer service training sessions. Provide daily in-service meetings to staff or delegate when necessary. Maintain office manuals and notebooks. Conducts monthly shift meetings with core team members and other team members to ensure continuity in shift and overall call center operations.
Oversee all medical related code tests on all software systems, ensuring paging hardware and software systems are functioning. Must be able to use all switchboard software and hardware systems.
Provide initial, on-going and cross-training of employee. Assess employee level of knowledge, ensure that employee has a thorough understanding of job expectations, and assist Call Center trainer with training as needed. Report any issues to Call Center Manager. Assists with explanation of departmental procedures and the organization of the medical center to new Call Center team members.
Perform routine back-up functions to ensure constant data integrity as well as Identifies and reports equipment trouble to supervisor.
Make reports regarding traffic patterns and recommends ways to improve operating efficiency
Interview and screen applicants; makes recommendations with appropriate justification.
Track and monitor attendance, performance and conduct related issues for core team members as well as completes annual performance reviews and corrective action for core team members
Work with HR to determine appropriate disciplinary actions and to create and present any disciplinary CAF forms when necessary as well as involves the Call Center Manager when needed.
Manage the call que(s), direct the Call Center Lead and accept escalated calls received in the Call Center
Manage downtime process (s) as needed for computer, software, phone and/or paging outages.
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

High School Graduate or GED.
2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment.
Experience interacting and communicating with a diverse population using sensitivity, tact and discretion.

Preferred Education and Experience

Associates Degree in a related field of study from an accredited college or university.

Knowledge Requirements

Excellent typing, grammar and spelling skills.
Ability to coordinate activities or tasks of people and groups.
Strong computer skills.
Excellent customer service skills.

Time Type:

Full time

Job Requisition ID:

R-47431

Important information for you to know as you apply:

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion .
The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [email protected] .
Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

Need help finding the right job?

We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Apply Now

Refine Your Search

call center supervisor jobs in olathe ks

Call Center Shift Supervisor

Customer Experience Supervisor

UPM Shift Supervisor

Operations Manager

Medicare Sales Supervisor

Customer Experience & Service Transformation Advisory Manager

Customer Experience and Service Transformation Advisory Senior Manager (Products)

Contact Center Operations and Transformation Functional Manager

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for call center supervisor in olathe ks

Explore jobs in more locations

Position Title

Position Summary / Career Interest:

Time Type:

Job Requisition ID:

Important information for you to know as you apply:

Need help finding the right job?

Job Seeker Tools

Employer Tools

Browse

Stay Connected