1. Our Brand Mission & Culture –
Nestled in Nashville’s heart since 1910, “the Hermitage Hotel”—Nashville’s original million‑dollar landmark and the storied backdrop of generations of gatherings—continues to uphold its timeless motto: “Meet me at The Hermitage.” A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof.
Guided by Our Mission—our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff—and shaped by six core values, we set the gold standard across luxury hospitality:
- Excellence – we continually raise the bar, surprising and delighting guests with poise and polish.
- Accountability – we take ownership of our goals, informed decisions, and guest satisfaction.
- Integrity – we act with consistent character, in every interaction, whether seen or unseen.
- Teamwork – we support one another in service, honesty, and respect, attending thoughtfully to every guest and teammate.
- Tradition – we honor the hotel’s legacy by ensuring our historic reputation grows brighter.
- Community – we are invested in Nashville’s well-being and continue our role in civic enrichment.
Our century‑plus evolution includes a respectful 2021–2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained-glass ceiling—alongside the debut of refined dining experiences shaped by Michelin-starred Chef Jean-Georges Vongerichten.
Why you'll thrive here:
When you join us, you become part of a team committed to preserving a cherished landmark and shaping its future—offering competitive wages, comprehensive benefits, and a professionally rewarding environment where growth, collaboration, and pride in legacy go hand in hand.
2. Position Overview:
As Housekeeping Supervisor, you lead daily housekeeping operations with precision, polish, and unwavering attention to detail. You are responsible for ensuring guest rooms and public areas reflect the highest standards of cleanliness, presentation, and comfort. You actively support the Housekeeping leadership team by coaching associates, conducting inspections, managing workflow priorities, and maintaining the luxury experience guests expect from The Hermitage Hotel.
This role requires strong leadership, refined standards, discretion, and a service-forward mindset. Ensuring every space is guest-ready, every time.
3. Key Responsibilities
Daily Housekeeping Operations & Shift Leadership
- Supervise daily housekeeping operations, ensuring all guest rooms and public spaces are cleaned, detailed, and prepared to luxury standards.
- Assign and prioritize room cleaning schedules based on occupancy, arrivals, VIPs, and special requests.
- Maintain continuous awareness of room status, ensuring accuracy and efficiency throughout the shift.
- Support the Executive Housekeeper and Assistant Executive Housekeeper in achieving department performance goals.
Room & Public Area Inspection Standards
- Inspect guest rooms, suites, corridors, and public areas after cleaning to ensure flawless presentation and brand consistency.
- Confirm all amenities, linens, guest supplies, and finishes meet presentation standards before releasing rooms.
- Identify quality issues, maintenance concerns, or detailing opportunities and ensure immediate correction.
- Maintain consistent standards across all floors, room types, and high-profile guest accommodations.
Guest Experience & Service Recovery
- Ensure guest requests are addressed promptly, discreetly, and professionally.
- Respond with urgency to guest concerns related to cleanliness, service delays, or room readiness.
- Communicate respectfully and confidently when resolving service challenges, ensuring guest satisfaction is restored with care and professionalism.
- Anticipate needs and elevate presentation standards for VIP arrivals and special occasions.
Team Coaching, Training & Accountability
- Supervise housekeeping associates to ensure adherence to hotel policies, service expectations, and cleaning procedures.
- Provide daily coaching, corrective guidance, and reinforcement of standards through hands-on leadership.
- Assist with onboarding and training of new team members, ensuring consistent understanding of cleaning methods, safety, and guest expectations.
- Promote a culture of pride, professionalism, teamwork, and accountability.
Interdepartmental Communication & Coordination
- Communicate consistently with Front Desk, Engineering, Laundry, and Guest Services regarding room status, priorities, and special guest needs.
- Coordinate with Engineering to report and follow up on maintenance issues, ensuring timely repair and minimal guest disruption.
- Support Banquets and Food & Beverage teams by ensuring event spaces, restrooms, and public areas remain immaculate during high-volume operations.
Inventory, Supplies & Operational Readiness
- Monitor housekeeping supply levels and report shortages to leadership to ensure uninterrupted operational readiness.
- Ensure proper use, storage, and handling of cleaning chemicals and equipment.
- Maintain organization and cleanliness of housekeeping closets, carts, and storage areas.
Safety, Standards & Compliance
- Enforce safe work practices, including proper lifting, chemical handling, and equipment usage.
- Ensure compliance with OSHA guidelines and hotel sanitation protocols.
- Maintain consistent documentation and communication regarding incidents, lost and found, and department needs.
- Uphold confidentiality and professionalism at all times, especially in guest-facing areas.
4. Qualifications & Requirements
Required Experience & Professional Skills
- Minimum 3 years of housekeeping experience, including supervisory responsibility, preferably within luxury hospitality.
- Strong working knowledge of guest room cleaning, public space detailing, and high-standard inspection procedures.
- Ability to lead a diverse team with professionalism, consistency, and confidence.
- Strong organizational skills with the ability to prioritize shifting operational needs in real time.
- Ability to communicate clearly and respectfully in a fast-paced environment.
- Proficiency in English (verbal and written); Spanish proficiency strongly preferred.
- Must be able to work flexible schedules including weekends, holidays, and peak occupancy periods.
Behavioral Competencies
- Luxury-Level Attention to Detail: Ensures rooms are immaculate, refined, and consistently guest-ready.
- Service Leadership: Leads by example with urgency, pride, and guest-first execution.
- Accountability & Follow-Through: Ensures standards are met without exception and tasks are completed thoroughly.
- Team Development: Supports training and motivates associates through encouragement, correction, and recognition.
- Professional Discretion: Demonstrates composure and confidentiality while working in guest areas and suites.
Physical Requirements
- Ability to stand and walk for extended periods throughout the shift.
- Ability to lift, push, or pull up to 50 lbs.
- Ability to bend, kneel, climb stairs, and perform repetitive physical tasks as needed.
Preferred Extras
- Experience working in a luxury hotel environment with high-volume arrivals and VIP guest expectations.
- Prior experience supervising room attendants and public area attendants.
- Familiarity with hotel systems related to room status communication (Opera or similar platforms preferred).
5. Why This Role Shines at The Hermitage Hotel
As Housekeeping Supervisor at The Hermitage Hotel, you are a key guardian of the guest experience. Your leadership ensures every suite, corridor, and public space reflects the elegance, comfort, and refinement expected in one of Nashville’s most iconic destinations. This role is more than cleanliness—it is presentation, anticipation, and pride. You will guide a team that delivers excellence behind the scenes while supporting some of the city’s most distinguished travelers, celebrations, and historic moments. Your standards shape what guests feel the moment they step through our doors.
6. Benefits
At The Hermitage Hotel, we value our team members and offer a comprehensive benefits package to support your well-being and professional growth for Full Time Employees:
- Health & Wellness: Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
- Financial Security: Company-provided life insurance and a 401(k) plan with a 3% annual match.
- Work-Life Balance: Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year.
- Employee Support: Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
- Additional Perks: Complimentary meals in the employee cafeteria, subsidized on-site parking, and generous discounts at our retail and restaurant outlets.
- Professional Development: Ongoing education support, including industry training.
- Exclusive Rates: Special hotel rates for employees and discounted rates for friends and family.
7. Schedule:
· Must be available for Weekends/ Holidays
· Morning/Day/Night Shifts
· Shift Length 8(+) Hours
· Full Time range up to 40(+) Hours per week
· Location: In Person
8. Compensation
· Starting hourly rate $20.00
· Paid Biweekly
NOTICE
It is the policy of The Hermitage Hotel to employ the most qualified individuals. Promotion from within will be given priority whenever possible thus providing for growth, advancement, and increased responsibility for employees. All candidates are required to pass a pre-employment drug screen and criminal background check prior to beginning employment.
EQUAL OPPORTUNITY EMPLOYER
The Hermitage Hotel is an equal opportunity employer and does not discriminate against associates or job applicants on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other condition protected by applicable state and federal laws, except where a bona fide occupational qualification applies.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Experience:
- Housekeeping: 3 years (Required)
- Housekeeping Leadership: 2 years (Required)
Language:
- English (Required)
- Spanish (Required)
Work Location: In person
