Top 7 Tourism Jobs in Old Saybrook, Ct

Reservations Manager
Mystic Seaport Museum —Mystic, CT
- Full-time
- Microsoft Outlook
- Bachelor of Science
- Mid-level
3d
Cruise & Excursions Director
American Cruise Lines —Guilford, CT
- Full-time
- Hybrid work
- Public speaking
- Mid-level
- Ability to lift 50 pounds
- Dental insurance
- Vision insurance
Quick Apply
Excursions Director
American Cruise Lines —Old Saybrook, CT
- Full-time
- Sales
- Inventory management
- Public speaking
- Dental insurance
- Vision insurance
Quick Apply
Historian/Destination Speaker
American Cruise Lines —Old Saybrook, CT
- Evenings as needed
- Public speaking
- Mid-level
- Time management
Quick Apply
Travel Director
American Cruise Lines —New London, CT
- Full-time
- Ability to walk for extended periods
- Public speaking
- Mid-level
- Dental insurance
- Vision insurance
Quick Apply

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Assistant Banquet Manager
Saybrook Point Resort & Marina —Old Saybrook, CT
Prepare rooms for use; adjusting lights, sounds volumes, adjust curtains, and temperature as needed before guests arrive. High School diploma or GED required.
$60,000 - $65,000 a year
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Entry Level Marketing and Event Assistant
JAW Financials Inc —West Hartford, CT
Collaborate with team members to develop innovative event concepts and marketing strategies. This paid position is perfect for individuals interested in…
$48,601.66 - $58,531.04 a year
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Guest Service Representative
VISTA HOST INC —Columbus, OH
Adhere to hotel credit policies, including credit card authorization, direct bill accounts, cash payments, and incidental deposits.
From $14 an hour
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Distillery Tour Guide
Noble Cut Distillery —Columbus, OH
Guide guests through a detailed tasting of the products made and distributed by the distillery. Build rapport with tour guests through excellent customer…
$15 an hour
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tourism jobs near old saybrook, ct

Reservations Manager

Mystic Seaport Museum -
Mystic, CT

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Job Details

Full-time
3 days ago

Qualifications

Performance dashboard reports
Hospitality reservation systems
Dashboard development
Customer communication
Customer relationship building
Microsoft Outlook
Sales analytics & reporting tools
Spreadsheets
Dashboard creation support
Metrics Reporting
Client relationship development
Client database systems
Records management
Sales management systems proficiency
Data analytics
Microsoft Teams
SharePoint
CRM system proficiency
POS systems
Customer data entry

Full Job Description

Description:

Position title: Reservations Manager

Job Grade: RFT position, 35hrs/week

Department: Visitor Services

Reports To: Visitor Journey Director

Coordinates with: Education, Finance, Group Sales, IT, Interpretation, Watercraft, Visitor Services, Membership, and Public Programs

SUMMARY DESCRIPTION:

Mystic Seaport Museum seeks an organized, customer-focused, and detail-oriented Reservations Manager to oversee all reservation and booking operations for museum admissions, educational programs, group tours, special events, boat cruises, and facility rentals. This role serves as a superuser of the Tessitura CRM system and requires strong analytical, reporting, and data management skills. The Reservations Manager supervises the Reservations Specialist to ensure an exceptional guest experience from initial inquiry through arrival while maximizing revenue opportunities and maintaining efficient reservation processes across the Museum’s diverse offerings. The Manager supports the Visitor Journey Director with data review, report building, and reporting out on sales metrics and analytics museum-wide. Hybrid work arrangements may be available, allowing for remote work one day per week based on seasonal workload and operational requirements.

DUTIES AND RESPONSIBILITIES:

Manage daily reservation operations for school programs, group tours, camps, boat cruises, charters, special events, and facility rentals.
Oversee the Tessitura reservation system and maintain accurate booking records and customer information.
Process reservations, modifications, cancellations, payments, and refunds in accordance with museum policies.
Collaborate with Education, Visitor Services, Group Sales, Watercraft, and Finance departments to ensure successful program execution.
Generate confirmations, invoices, and related reservation documentation.
Facilitate and track grant funding allocations for school field trips and scholarship requests for summer camp
Set up annual CampDocs for summer camper health paperwork
Supervise the Reservations Specialist, including approval of timecards, time off requests, and schedules.
Maintain and update standard operating procedures for general and Tessitura-specific procedures.
Support membership sales in conjunction with reservations when applicable.
Monitor and report departmental performance metrics and identify opportunities for improvement.
Recommend process improvements to enhance efficiency, accuracy, and guest satisfaction
Participate in Museums Operations and Tessitura Users Group Meetings
Stay up to date on best practices in Tessitura by participating in Tessitura Community Forums, Knowledgebase training, etc.
Other duties as assigned.

Requirements:

REQUIRED QUALIFICATIONS:

Strong customer service and relationship management skills.
Excellent written, verbal, and interpersonal communication skills
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Proficiency with Tessitura or other CRM/POS systems including constituent records, bookings, reporting, analytics, and dashboard creation.
Proficiency in Microsoft Office applications, especially Excel, Outlook, Teams, and SharePoint.
Represent the Museum and Reservations team with professional confidence onsite and at conferences
BA/BS in related field or commensurate experience (2-3-year minimum) in a busy office setting

Preferred Qualifications

Touch typing 65 wpm or above preferred
Experience in a museum, cultural institution, educational organization, or tourism destination.

Apply Now

Refine Your Search

tourism jobs in old saybrook, ct

Reservations Manager

Cruise & Excursions Director

Excursions Director

Historian/Destination Speaker

Travel Director

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