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Underwriting & Agency Services Lead Specialist

Taurus, LLC -
Tampa, FL

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Job Details

Full-time
$23.08 - $28.85 an hour
9 days ago

Qualifications

Documentation reviews

Full Job Description

Description:

About the Role

Taurus is looking for an Underwriting & Agency Services Specialist to serve as the connective tissue between our underwriting operations and our network of flood insurance agents. This role blends technical underwriting judgment with hands-on agency support — you'll review and process flood policy submissions while also acting as a go-to resource for agents navigating our NFIP/WYO and private flood programs (Hiscox FloodPlus, Tokio Marine).

This is a great fit for someone who enjoys both the analytical side of underwriting and the relationship-building side of agency support, and who wants exposure to a fast-growing, multi-carrier flood insurance platform. This is a non-exempt position and is overtime and benefit eligible.

What You'll Do

Agency Services

Build and maintain strong relationships with agency partners by providing consultation, training, and ongoing support related to flood insurance products, coverage, eligibility, and program requirements.
Support agent onboarding, including licensing/appointment verification and platform (Odyssey) training
Troubleshoot quoting and binding issues across multirater and direct-to-carrier channels
Partner with agency recruitment and sales teams to resolve escalations and improve agent experience
Track and report on agent-level submission quality, conversion, and service metrics

Underwriting

Review new business and renewal flood submissions for underwriting eligibility, rating accuracy, and compliance with NFIP and private flood program guidelines
Evaluate elevation certificates, flood zone determinations, and property risk characteristics to make or recommend underwriting decisions
Identify and resolve underwriting discrepancies, referring complex or out-of-guideline risks to senior underwriters
Maintain underwriting documentation and audit trails in line with WYO and carrier requirements
Monitor underwriting quality and compliance standards, identifying trends, risks, and opportunities for process improvement.

Cross-Functional

Collaborate with operations, compliance, claims, and customer service teams to ensure seamless policy administration and customer experience
Participate in audits, compliance reviews, and regulatory reporting activities to ensure adherence to all applicable requirements
Support strategic initiatives and contribute to departmental goals related to operational excellence, customer satisfaction, and business growth
Contribute to underwriting guideline updates and agency-facing documentation (FAQs, bulletins, job aids)

Why Taurus

Work at the center of one of the fastest-growing flood insurance platforms in the country
Exposure across underwriting, distribution, claims, and technology — not siloed into one lane
Tampa-based team culture - Bull Speed Ahead

Requirements:

What You Bring

2+ years of experience in insurance underwriting, underwriting support, or agency/producer services (flood or P&C preferred)
Familiarity with NFIP/WYO flood insurance program requirements a strong plus; private flood product exposure a bonus
Ability to effectively manage multiple priorities and seamlessly transition between diverse areas of responsibility while maintaining accuracy and productivity.
Demonstrated learning agility with the ability to quickly acquire new knowledge, adapt to changing business needs, and apply new skills effectively in a dynamic environment.
Comfort reviewing technical documentation (elevation certificates, flood maps, rating engines)
Strong communication skills — able to explain underwriting decisions clearly to non-underwriters
Detail-oriented with the ability to manage a high volume of submissions and inquiries
Experience with policy administration systems (e.g., Odyssey) or comparable platforms is a plus
Insurance licensing (or willingness to obtain) as required by state

PI286391390

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