Top 1496 Manager program operations Jobs in Olive Branch, Ms

System Director-Service Delivery & Customer Experience - HS IS Admin Corporate
Baptist Memorial Health —Memphis, TN
- Full-time
- Office
- Master's degree
- Bachelor's degree
- Free parking
- Disability insurance
Talent Acquisition Program Coordinator
Milwaukee Electric Tool Corporation —Olive Branch, MS
- Full-time
- Office
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Project Manager - Quality Improvement & Patient Advocacy
Methodist Le Bonheur Healthcare —Olive Branch, MS
- Full-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
Quick Apply
6d
Operations Manager (Non-Complex)
Walmart —Horn Lake, MS
- $65,000 - $100,000 a year
- High school
- Sales
- Bachelor of Science
- Paid jury duty
- Disability insurance
Security and Loss Prevention Specialist, NA
Amazon.com Services LLC —Olive Branch, MS
- $23 - $31 an hour
- Weekends as needed
- Microsoft Excel
- Mid-level
- Ability to climb stairs
- AD&D insurance
- Health insurance
Program Manager, Relo Ops Excellence, Relo Ops Integration, RLOI
Amazon.com Services LLC —Horn Lake, MS
- $82,700 - $129,800 a year
- Full-time
- Mid-level
- 3 years
- SQL
- AD&D insurance
- Health insurance
13d
Product Manager II
St. Jude Children's Research Hospital —Memphis, TN
- Full-time
- 6 years
- Engineering
- Mid-level
- Paid parental leave
- Health insurance
Operations Manager- Traffic Management Center
Parsons —Memphis, TN
- $88,400 - $154,700 a year
- Weekends as needed
- Mid-level
- Office
- Data entry
- Wellness program
- Paid holidays
Site EHS Manager III
Amazon.com Services LLC —Horn Lake, MS
- Full-time
- CPR Certification
- Ability to climb stairs
- Master's degree
Office Administrator
Camping World —Olive Branch, MS
- $19.28 - $23.14 an hour
- Full-time
- Microsoft Access
- Microsoft Outlook
- Dealership
- Paid parental leave
- Health insurance
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Associate Manager, Production (1st Shift M-T 6:00AM – 4:30PM)
Stryker —Memphis, TN
- $102,600 - $222,300 a year
- Full-time
- 3 years
- Bachelor's degree
- Recruiting
- Health savings account
- AD&D insurance
5d
Site EHS Manager II
Amazon.com Services LLC —Memphis, TN
- $70,100 - $105,200 a year
- Full-time
- CPR Certification
- Management
- Ability to climb stairs
- AD&D insurance
- Health insurance
Site EHS Manager III - HoH Fellowship Cohort 26-3, NA Ops
Amazon.com Services LLC —Horn Lake, MS
- $94,200 - $141,400 a year
- Full-time
- Ability to climb stairs
- Master's degree
- Analysis skills
- AD&D insurance
- Health insurance
Business Office Specialist I - Full Time
The Imaging Center at Wolf River - Germantown, TN —Germantown, TN
- Full-time
- Inventory management
- Customer service
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Operations Development Manager II - US Growth
Jabil Circuit —Byhalia, MS
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
- Commuter assistance
- Health savings account
Account Manager I
FedEx —Memphis, TN
- $18.82 - $45.00 an hour
- Full-time
- Remote
- Mid-level
- 1 year
- Communication skills
- Health insurance
- Dental insurance
10d
Training Manager Traffic Management Center
Parsons —Memphis, TN
- $30.58 - $53.51 an hour
- Weekends as needed
- Background check
- Classroom
- Microsoft Excel
- Wellness program
- Paid holidays
Human Resources Manager
Milwaukee Electric Tool Corporation —Olive Branch, MS
- Full-time
- 7 years
- Project management
- Bachelor's degree
- Health insurance
- Dental insurance
Quality Supervisor - 1st Shift
Jabil Circuit —Byhalia, MS
- Full-time
- Mid-level
- Bachelor's degree
- Recruiting
Program Manager
Fooda —Memphis, TN
- $65,000 - $75,000 a year
- Full-time
- Office
- US work authorization
- In-person
- Paid parental leave
- Health insurance
Quick Apply

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System Director-Service Delivery & Customer Experience - HS IS Admin Corporate

Baptist Memorial Health -
Memphis, TN

Apply Now

Job Details

Full-time

Benefits

Free parking
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Vision insurance
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
Bachelor's degree

Full Job Description

Summary

The Senior IT Director of Service Delivery and Customer Experience oversees IT customer service throughout the Baptist corporate information technology functions. The core areas of responsibility are oversight of all IT site support functions across the organization through a management team, the IT Service (Help) Desk function, and IT Communications. The position is focused on a solid understanding of operations and process and be able to create a common understanding of service level expectations while working in a participative manner with the end users as well as operational representatives to build relationships with customers throughout our various service areas.

Responsibilities

Oversee a team of direct reports who in turn collaborate with site support teams across our 22 acute care settings, our 150+ ambulatory sites, business operations, and academic environments.

Service Markets encompass West-Tennessee, Northern to Mid-Mississippi, North East Arkansas, and our Baptist University campus service areas.
Oversee our IT Customer Service Desk for Baptist Memorial Health's Corporate IT department.
Responsible for Corporate IT customer communications across the organization.
Provide leadership and be responsible for delivery of IT customer service throughout Baptist Memorial Health.
Establish credibility with all key customers in the system including being primary liaison to our Baptist Medical Group physicians.
Deliver a user focused, customer experience that ensures the information technology team is a client services organization. Both internally and externally.
Promote communication between IT and system users. Develop a credible priority-setting mechanism and effectively communicate.
Hire as necessary, train, manage and evaluate staff reporting to the Senior IT Executive. Provide guidance and support for information systems managers. Realign as necessary for more effective and streamlined operations.
Set reasonable customer satisfaction goals and work with the team to meet them consistently by way of existing intercompany service surveys.
Improve CSAT (Customer Satisfaction) scores, or other equivalent customer satisfaction metric.
Review all information technology operating and capital budgets, making necessary recommendations on strategies and related expenditures to assure consistency with corporate goals and objectives.
Strategically lead and develop a director team to enhance performance by setting clear accountable performance measures.

Requirements, Preferences and Experience

Education

Preferred: Master's Degree in Business Administration or related Field

Minimum: Bachelor's Degree in Business Administration or related Field

Experience

Minimum: 3 years of Management Experience in a related field.

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry—healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:
Competitive salaries
Paid vacation/time off
Continuing education opportunities
Generous retirement plan
Health insurance, including dental and vision
Sick leave
Service awards
Free parking
Short-term disability
Life insurance
Health care and dependent care spending accounts
Education assistance/continuing education
Employee referral program

Job Summary:
Position: 14877 - System Director-Service Delivery & Customer Experience
Facility: BMHCC Corporate Office
Department: HS IS Admin Corporate
Category: Information Systems
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US: TN: Memphis
Located in the Memphis metro area

Apply Now

Refine Your Search

manager program operations jobs in olive branch, ms

System Director-Service Delivery & Customer Experience - HS IS Admin Corporate

Talent Acquisition Program Coordinator

Project Manager - Quality Improvement & Patient Advocacy

Operations Manager (Non-Complex)

Security and Loss Prevention Specialist, NA

Program Manager, Relo Ops Excellence, Relo Ops Integration, RLOI

Product Manager II

Operations Manager- Traffic Management Center

Site EHS Manager III

Office Administrator

Associate Manager, Production (1st Shift M-T 6:00AM – 4:30PM)

Site EHS Manager II

Site EHS Manager III - HoH Fellowship Cohort 26-3, NA Ops

Business Office Specialist I - Full Time

Operations Development Manager II - US Growth

Account Manager I

Training Manager Traffic Management Center

Human Resources Manager

Quality Supervisor - 1st Shift

Program Manager

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