Top 130 Customer experience representative Jobs in Olney, Il

Customer Experience Representative
TRUSTBANK —Olney, IL
- $18 - $21 an hour
- Full-time
- Microsoft Outlook
- Administrative experience
- High school diploma or GED
- 401(k)
- 401(k) matching
Quick Apply
7d
Care Coordinator - Part-Time
EmpowerMe Wellness —Olney, IL
- $17 - $22 an hour
- Part-time
- Microsoft Outlook
- Customer service
- Computer literacy
1d
Patient Account Representative (Hospital Registration) - PT
Clay County Hospital —Flora, IL
- From $18.27 an hour
- Part-time
- Hospital
- High school diploma or GED
- Associate's degree
- Health insurance
- Dental insurance
Licensing and Commissions Representative
UnitedHealthcare —Lawrenceville, IL
- $18 - $32 an hour
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Pass drug screening
Multi-Line Representative - State Farm Agent Team Member
Mitch Mammoser - State Farm Agent —Olney, IL
- $60,000 - $80,000 a year
- Full-time
- Office
- Organizational skills
- 1 year
- Health insurance
- 401(k)
Quick Apply
Senior Title Officer
Old Republic Title —Illinois
- $75,000 - $110,000 a year
- Full-time
- Hybrid work
- Office
- Residential
- Mentoring
- Free parking
- Health savings account
8d
Business Sales Representative | 1,200 Per Deal | Paid Daily
Wholesale Payments Inc. —Illinois
- $80,000 - $150,000 a year
- Full-time
- Mid-level
- Driving
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Territory Manager, Game Ready (Rehabilitation Market) - Midwest
Avanos Medical —Illinois
- $75,000 - $110,000 a year
- Full-time
- Marketing
- 3 years
- Clinic
- Health insurance
- 401(k) matching
Automotive Technical Services Associate
PREMIUM GUARD INCORPORATED —Albion, IL
- $40,000 - $55,000 a year
- Full-time
- ASE Certification
- Research
- Mid-level
Sales Representative
Anderson —Newton, IL
- $37,000 - $150,000 a year
- Full-time
- Dealership
- Driver's License
- In-person
- Health insurance
- 401(k)
Quick Apply
Grain Facility Operator in Training
CGB Enterprises, Inc. —Olney, IL
- $16.50 - $25.00 an hour
- Extended hours
- Customer service
- Ability to walk for extended periods
- Basic math
- Paid holidays
- Health insurance
Seasonal Grain Handler Technician
CGB Enterprises, Inc. —Olney, IL
- $16.50 - $25.00 an hour
- Extended hours
- Customer service
- Ability to walk for extended periods
- Basic math
10d
Operations Support
Wabash Valley Service Company —West Liberty, IL
- $18.75 - $23.00 an hour
- Full-time
- Background check
- Hazmat Endorsement
- Ability to walk for extended periods
- Health savings account
- Paid holidays
Wireless Zone Sales Consultant
NextGen Wireless —Flora, IL
- $20 - $30 an hour
- Overtime
- Entry level
- Dental insurance
- Paid time off
Quick Apply
Assistant Manager
Domino's Pizza | SA & M LLC —Olney, IL
- From $17 an hour
- Urgently hiring
- 18 years or older
- Restaurant management
- Mid-level
- Employee discount
- Flexible schedule
Quick Apply
Store Manager
Team Wireless - Verizon Authorized Retailer —Olney, IL
- $60,000 - $150,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Mentoring
- Paid parental leave
- Paid holidays
Quick Apply
Customer Service Representative
Circle K —Newton, IL
- $15.00 - $15.25 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
8d
Route Sales Representative
Frito-Lay North America —Lawrenceville, IL
- Weekends as needed
- Merchandising
- Driver's License
- 21 years or older
- Health insurance
- Dental insurance
Retail Manager- Albion
SYDENSTRICKER NOBBE PARTNERS —Albion, IL
- $60,000 - $75,000 a year
- Full-time
- Dealership
- 5 years
- Bachelor's degree
Quick Apply
4d
Service Tech
Burger King —Olney, IL
- Full-time
- Carpentry
- Computer literacy
- Mid-level
- Mileage reimbursement
- Disability insurance
Quick Apply

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customer experience representative jobs near olney, il

Customer Experience Representative

TRUSTBANK -
Olney, IL

Quick Apply

Job Details

Full-time
$18 - $21 an hour
7 days ago

Benefits

401(k)
401(k) matching

Qualifications

Microsoft Outlook
Phone communication
High school diploma or GED
Telephone systems
Cross-functional collaboration
Technical Proficiency

Full Job Description

Description:

JOB DESCRIPTION

JOB TITLE: CUSTOMER EXPERIENCE REPRESENTATIVE

DEPARTMENT: CUSTOMER EXPERIENCE

REPORTS TO: AVP / DIR OF MARKETING AND BUSINESS DEVELOPMENT

FLSA STATUS: NON-EXEMPT

TYPE OF POSITION: FULL-TIME

JOB SUMMARY

At TrustBank, every customer interaction matters. As our Phone Reception Specialist, you will serve as the welcoming voice of the bank, helping customers, businesses, and community members connect with the people and resources they need. This highly visible role is perfect for someone who enjoys helping others, solving problems, building relationships, and creating exceptional customer experiences. As TrustBank continues to grow, you'll play an important role in supporting customers across our markets while contributing to a culture built on service, teamwork, and community commitment.

This position professionally answers and routes incoming calls, assists with basic customer service requests, provides information about bank products and services, and supports a variety of administrative and customer experience functions. The role requires strong communication skills, attention to detail, professionalism, and the ability to efficiently manage multiple priorities while delivering exceptional service.

DUTIES AND RESPONSIBILITIES

1. Answer and route incoming telephone calls promptly, professionally, and accurately.

2. Serve as the first point of contact for customers calling bank locations.

3. Identify caller needs and direct calls to the appropriate department or employee.

4. Provide general information regarding branch locations, hours, products, services, and bank procedures.

5. Assist customers with routine service requests including address changes, debit card questions, online and mobile banking support, and account-related inquiries as permitted.

6. Perform first-level troubleshooting for digital banking and customer access issues.

7. Document customer inquiries and follow established procedures for issue resolution and escalation.

8. Maintain and update employee directories, call routing information, and related records.

9. Support customer experience initiatives including mailings, customer communications, birthday cards, surveys, and outreach activities.

10. Perform clerical and administrative duties including scanning, filing, data entry, and document preparation.

11. Partner with branch, operations, and lending teams to ensure customer inquiries are handled effectively.

12. Identify opportunities to introduce customers to additional bank products and services.

13. Maintain confidentiality and comply with all bank policies, procedures, and regulations.

14. Participate in training, meetings, and professional development opportunities.

15. Promote TrustBank Values and Service Standards in every interaction.

16. Perform other duties as assigned.

WORKING CONDITIONS

The position is a full-time position working 40 hours per week. Hours may vary based on business needs. Availability to work a couple of Saturdays each month is required. Work is primarily performed in an office environment and focused on customer interactions conducted through telephone, video, digital, and electronic communication channels. The noise level is generally moderate. The position requires prolonged computer use, sitting, speaking, listening, and occasional standing, walking, and lifting up to 25 pounds.

TRUSTBANK CORE VALUES

Embrace and promote the TrustBank Culture and Core Values in all aspects of your duties.

COMPENSATION AND BENEFITS

The estimated annual salary for this position is $18 - $21/hour. The position is also eligible for an annual discretionary bonus. Pay rate may vary based on the candidate's qualifications, skills, and experience. We offer a 401(k) plan featuring a discretionary employer match in bank stock. See more about our generous employee benefits details that may be found on our bank's career page. https://trustbank.net/company/career-opportunities

DISCLOSURES

TrustBank recognizes that people are our bank's strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization.

Updated August 13, 2026

Requirements:

EDUCATION AND/OR EXPERIENCE
High school diploma or equivalent required. Prior customer service, receptionist, call center, banking, or administrative experience preferred.

REQUIRED SKILLS AND ABILITIES

Excellent verbal communication, customer service, professionalism, problem-solving, organization, multitasking, attention to detail, and the ability to remain calm and effective in a fast-paced environment. Ability to work independently and collaboratively with employees across multiple locations.

TECHNICAL SKILLS

Proficiency in Microsoft Office applications, Outlook, telephone systems, customer service software, core banking systems, and general office equipment. Demonstrates adaptability in using new technologies, including artificial intelligence tools, to improve service and efficiency.

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Refine Your Search

customer experience representative jobs in olney, il

Customer Experience Representative

Care Coordinator - Part-Time

Patient Account Representative (Hospital Registration) - PT

Licensing and Commissions Representative

Multi-Line Representative - State Farm Agent Team Member

Senior Title Officer

Business Sales Representative | 1,200 Per Deal | Paid Daily

Territory Manager, Game Ready (Rehabilitation Market) - Midwest

Automotive Technical Services Associate

Sales Representative

Grain Facility Operator in Training

Seasonal Grain Handler Technician

Operations Support

Wireless Zone Sales Consultant

Assistant Manager

Store Manager

Customer Service Representative

Route Sales Representative

Retail Manager- Albion

Service Tech

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