The salary for this position is: $6,569 - $8,738 monthly.
Thurston County Information Technology (IT) Department seeks a Court Technology Specialist (Business Applications Analyst) for Thurston County Superior Court. This position will provide IT support to all levels of court staff and act as intermediary between IT and Superior Court. This position will require extensive study and knowledge of the Court’s processes and procedures, the technology currently in use and technology that is available to assist in the needs of the Court. The Courtroom Technology Specialist will develop and refine relevant operating procedures and will introduce new technology and efficiencies to streamline the Court’s workflow. This position will be assigned to Superior Court and will report to the central IT Department.
Essential functions may include, but are not limited to, the following:
- Responds to users' inquiries concerning systems operations; diagnoses software and operator problems; seeks and implements solutions
- Works with all levels of Court staff to solve simple, day-to-day IT-related issues.
- Facilitates communication between IT staff and Superior Court staff for resolving hardware and software issues.
- Facilitates onboarding and offboarding of Court staff with Thurston County IT systems and Administrative Office of the Courts (AOC) case management system.
- Sets-up client with system accounts and accesses in office/department specific system. Verifies data access requests for approval. Ensures system is secure from unauthorized access.
- Works directly with court administrator, judges, court staff and information technology department to align short- and long-term business goals and Court-wide technology initiatives.
- Recommends and introduces technological efficiencies to streamline Court processes.
- Coordinates installation of hardware and software updates, changes, and enhancements. Installs and implements newly purchased software.
- Participates in database and operating system upgrades. Tests installed versions to ensure system is running properly.
- Installs, monitors, and maintains audio-visual (AV) equipment. Ensures the effective operation of all audio-visual needs and end-user technologies for judges and court participants,
- Develops training procedures for staff and users related to the hardware/software and case management system.
- Maintains inventory of software and hardware throughout the department.
- May perform other duties related to the specific business operation.
WORKING CONDITIONS:
- Work Environment – Work is performed primarily in an office environment in Olympia Washington. Employee regularly sits for long periods of time at a computer screen. Physical exertion is required for lifting usually not exceeding 50 lbs. Installation of various computer parts may also require bending, kneeling, stooping, reaching, and crawling. This position is not eligible for telework.
- Average Schedule - Monday – Friday, 7:00 a.m. – 4:00 p.m . During emergencies or special projects, this position may be required to work an irregular schedule which could cause a temporary change in normal work hours. This includes working non-business or extended hours.
- Travel Requirements - Occasional travel may be required to attend meetings or trainings and providing on-site support, including transporting equipment.
Customer Interactions - Daily interactions via phone, in-person, teams, and video with Thurston County staff and the public.
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WHO WE ARE:
Thurston County values the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, and responded to in ways that fully develop and utilize each person’s talents and strengths. We are dedicated to recruiting and developing a talented workforce from various cultures, lifestyles, backgrounds, and perspectives who are committed to our vision and core values.
HAT WE OFFER OUR EMPLOYEES:
- Work-Life Balance: We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
- Plan For Your Future: As a member of our team, you will enjoy great employee benefits, including a retirement plan, pre-tax savings accounts, as well as comprehensive health care and dental/vision care for you and your family.
- Paid Leave: Full-time regular employees earn paid vacation in addition to paid holidays .
- Robust Training Program: Employees are encouraged to attend County paid training to help them further their career, learn new skill sets, and stay on top of emerging trends in our industry. We also encourage our staff to participate in professional organizations and attend conferences.
- Flexible Work Schedules: Some of the options that employees may take advantage of include alternative or compressed schedules and/or remote working.
- Deferred Compensation: The County offers 3 voluntary deferred compensation plans for employees who would like to set aside additional deferred tax dollars into a retirement savings plan.
- Flexible Spending Account (FSA ) : Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars.
- Public Service Loan Forgiveness: This is a federal program which allows full-time public service employees who have made qualifying payments for certain loans, to get their student loans repaid. Public Service Loan Forgiveness Program
Why you’ll love it here: Thurston County is located between Seattle and Portland in Western Washington’s South Puget Sound Region. Perched in between the mountains and the ocean, the area boasts the perfect blend of year-round outdoor activities including boating, hiking, skiing, and more. The region is also home to the state capitol city of Olympia, known for its many restaurants, microbreweries, coffee shops, farmer’s markets, kids’ activities, history, and art events. Discover more about life in Thurston County at Experienceolympia.com .
Message to potential applicants: We understand that some potential applicants are less likely to apply for jobs unless they believe they meet every one of the functions or skills listed in a job description. We are most interested in finding the best candidate for the job, and we understand that may be someone who will learn some of these skills on the job. If you are interested in this position, and meet the minimum qualifications, we encourage you to go ahead and apply! Feel free to think about how you will bring your own set of skills to the role and tell us about the potential that you hold.
QUALIFICATIONS:
- Associate’s degree in computer science or related field and two years of progressive responsibility with at least six months in a leadership capacity.
- A demonstrated experience and knowledge of hardware including personal computers, network servers, routing devices, printers, plotters, etc. Thorough knowledge of software including network and desktop operating systems, office automation, programming languages, database products.
- Depending upon area of assignment, knowledge and experience related to specific office's/department's needs and objectives. Must have a clear knowledge and considerable background of the office/department served.
- Thorough knowledge of software including network and desktop operating systems, office automation, programming languages, database products.
- Knowledge of pertinent local, state and federal laws.
- Ability to interpret policies and procedures and to analyze complex problems.
- Ability to prioritize work, meet deadlines, and manage a database.
Current Washington State Driver's License or have requested and obtained an appropriate accommodation.
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DESIRED SKILLS:
- Strong technical skills, knowledge and experience in court applications administration or case management systems.
- Familiar with audio, visual, recording, and conferencing systems support, preferably in a court environment.
- Thorough knowledge of MS O365 and Adobe Pro/DC.
- Thorough knowledge of various video and audio file formats associated with media players.
- Strong customer service and problem-solving skills including the ability to provide prompt and courteous responses to users’ questions or technology issues.
- Ability to work effectively under tight timelines and pressure.
- Proven ability to partner and collaborate with customers on projects and work requests; help identify business requirements, document business processes, and recommend solutions.
- Forward thinker who can enable new ideas or improved methods for system efficiencies and work solutions.
- Self-starter who can lead or participate as a member of a self-directed work team and utilize the resources of other team members.
- Ability to communicate (oral and written) clearly and effectively with all levels within the organization.
- Experience installing, configuring, and updating software applications, collaborating with software vendors, and ensuring the security of IT resources.
- Ability to interact professionally with all levels of Court personnel.
- Experience working for courts or justice system partners.
CompTIA A+, CompTIA Network+ and Microsoft Certification(s) preferred.
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OTHER RELATED RECRUITMENT INFORMATION:
Questions about this recruitment? Please contact: Lisa Corman at [email protected]
This position is:
- Represented by a union
- Eligible for benefits
- Eligible for overtime under the Fair Labor Standards Act (FLSA)
- Not eligible for telework
Items requested for consideration:
- Application
- Resume
- Letter of Interest
Please note: Information in this announcement is subject to change without notice at any time during the length of the job advertisement.
THURSTON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
Thurston County is committed to provide equal opportunity to all persons seeking or having access to its employment, services and activities, which is free from restriction based on race, sex, marital status, color, creed or religion, national origin, age, sexual orientation, including gender expression or identity, pregnancy, status as an honorably discharged veteran or military status, genetic information, or the presence of any sensory, mental or physical disability, unless based upon bona fide occupational qualifications. Applicants with disabilities who need accommodation with the application or selection process should contact Thurston County’s Human Resources, at (360) 786-5498. Those who are deaf, deaf-blind, hard of hearing or speech impaired may use the statewide relay system to reach Thurston County offices and departments to conduct their business telephonically. Relay users can simply dial 7-1-1 (or 1-800-833-6388) to connect with Washington Relay.
