Would you thrive in a role where your fiscal knowledge, attention to detail, and follow-through would assist others during a challenging time? Are you skilled at helping people navigate difficult situations with compassion and clarity? And, would you bring careful consideration and sound judgment to complex reconciliations, research and follow-up, and sensitive conversations? If this sounds like you, the role Fiscal Analyst 2 – Member Accounts Receivable at the Department of Retirement Systems may be the perfect next step in your career.
This recruitment will remain open until filled.
Applicants who apply by 8:00 am (PST) on Monday, August 10, 2026, will get first consideration.
Preferred candidates will be invited to in-person interviews at our Tumwater office.
Interviews will be held between August 17 - 21.
The hiring manager reserves the right to make a hiring decision at any time during the recruitment process.
The Opportunity:
As the Fiscal Analyst 2 - Member Accounts Receivable, you will work with retirees and the estates of deceased retirees to recover overpayments. You will assist in setting up payment plans, explain why amounts are owed, process refunds when payments are received, and serve as a trusted point of contact through difficult conversations.
Some of What You'll Do Includes
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Working directly with retirees and retirees’ estates or family to arrange affordable re-payment plans.
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Initiating subpoenas, liens, and reclamation letters to lending institutions.
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Handling day-to-day member account adjustments such as actuarial reductions, reclamations, reversals, payment plans, final payment adjustments, credit transfers, write-offs, and returned mail.
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Researching and determining when to send delinquent accounts to a collection agency, and monitoring repayment of invoice balances in accordance with department policies and procedures.
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Initiating refunds on overpaid invoices.
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Using research tools such as Accurint and White Pages to update or locate member, debtor, and beneficiary information.
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Reviewing monthly reports and 61+ days member report to identify members who aren’t paying as agreed, confirming who is responsible for the debt, and following up with letters, calls, and/or collections as appropriate.
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Serving as the main responder to member calls through the Accounts Receivable Automated Call Distribution (ACD) system, resolving questions about member accounts and providing back-up support to the employer accounts ACD line, including assistance with credit redistributions.
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Contacting internal and external customers by phone, email, and mail to resolve issues.
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Actively participating in group meetings to review, update, streamline, or create policies, procedures, and controls.
Telework Details: After successful completion of the review period and effectively demonstrating the ability to perform work independently, you may be eligible to telework up to two (2) days per week, at the discretion of the Appointing Authority and with a telework agreement in place.
The ability to work remotely is dependent on the nature of the tasks and projects assigned and the presence of a remote work environment that is safe and has an appropriate level of reliable connectivity. You must live in Washington state within a reasonable commuting distance to the DRS building in Tumwater, WA, and must be willing to adjust your telework schedule to attend mandatory meetings, trainings, etc., at the DRS facility.
What we’re looking for (required qualifications): Experience for qualifications can be gained through various combinations of professional employment, education, and volunteer/personal experience.
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Demonstrated experience performing a variety of accounting and fiscal duties efficiently and in compliance with established policies and procedures. Experience may include, but is not limited to account reconciliations, tracking and recording payments, accounts receivable and/or payroll.
This is typically gained through one (1) to two (2) years of full-time experience;
18 quarter hours or 12 semester hours of college-level classes in accounting can substitute for experience up to one year of experience.
Preference may be granted to candidates who have:
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Experience as a Fiscal Analyst 1; OR
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Professional-level accounting, budgeting, and/or auditing experience.
The above experience is typically gained through at least one (1) year of full-time professional experience.
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Demonstrated ability to compile, transmit, and reconcile financial data across multiple systems;
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Experience effectively communicating complex or challenging information to a variety of individuals by telephone, email, video meetings, and/or online collaboration tools (such as Teams or Zoom);
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Demonstrated ability to operate office equipment, including computers, printers, copiers, scanners, ten-key calculators, and multi-line telephone systems;
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Demonstrated ability to use Microsoft Excel and Word (version 2016 or newer); and
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Experience managing and responding to frequent changes in workload and priorities.
In addition, all qualified candidates should have demonstrated proficiency in the following competencies:
ANALYSIS - Studies and reviews documents and information closely; readily identifies information that is not pertinent and understands when additional or verifying data is needed. Uses data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions, and make recommendations/decisions.
ATTENTION TO DETAIL - Plans and organizes time and resources efficiently. Follows processes and procedures in the completion of work. Carefully monitors the details and quality of work and double-checks work product to ensure accuracy and consistency.
COMMUNICATION - Effectively conveys information in writing and through the spoken word, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience. Sees communication as a vital component of high performing teams.
COORDINATING AND ORGANIZING - Effectively organizes work and coordinates activities, services, and schedules to ensure smooth and efficient operation of work. Is an effective communications link and reliable source of information for others. Keeps interested parties informed of the status of events.
CUSTOMER FOCUS- Dedicated to meeting the expectations and requirements of customers. Delivers high quality services and products. Establishes and maintains effective customer relationships. Committed to continuous improvement and always acts with the customer in mind.
FISCAL ACCOUNTABILITY - Responsibly and accurately handles the public's money in processing financial transactions and committing fiscal resources. Consistently follows applicable fiscal guidelines, regulations, principles, and standards and produces work within limits and standards of accuracy.
INDEPENDENCE/SELF-MANAGEMENT
Is a self-starter; demonstrates initiative and motivation in completing his or her assigned workload. Delivers on commitments made to others. Maintains focus and effectiveness; is a visible role model for others.
LEARNING AND GROWTH - Demonstrates a growth mindset by actively seeking opportunities to learn, improve, and expand capabilities. Displays curiosity about new ideas and perspectives and an openness to innovation, change, and feedback. Takes responsibility for personal learning by identifying and communicating needs and challenges, and applying new knowledge to navigate systems, tools, and processes. Reflects on experiences to identify strengths and areas for improvement, using learning to make government programs and processes more efficient and effective in serving the people of Washington.
MEETING THE NEEDS OF OTHERS - Demonstrates empathy, flexibility, and responsiveness when interacting with customers, colleagues, and community members. Understands that others have varied needs and perspectives and adapts communication and actions accordingly. Builds relationships and collaborates to increase access, opportunity, and positive outcomes for all. Balances and considers all parties’ needs when developing solutions, ensuring equity, respect, and service excellence in every interaction.
Be sure to read this entire section – We promise, it’ll be helpful!
How to Apply: Interested applicants who meet the qualifications and competencies in this announcement are encouraged to apply.
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To be considered for this position, please be sure to attach the following to your online application:
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A cover letter clearly describing how your knowledge, skills and abilities align with the job duties and qualifications of this position. Applications without a cover letter will not be considered.
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A chronological resume outlining your experience to-date. Please keep in mind that professional or verifiable volunteer experience may be relevant.
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Be sure to complete all sections of the on-line application and answer all supplemental questions. The work history section of the on-line application should be completed fully. Application fields that say "see resume/attachment" will not be considered. Only those applicants whose background and experience most closely match the qualifications and competencies of this position will be considered for this opportunity.
References, Personnel File Review, and Background Checks
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DRS requires at least two professional references including a professional reference from your current or most recent supervisor.
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If you are a current or recent state employee, we will also review your personnel file as part of our selection process;
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A job offer is contingent upon completion of a background check that includes a criminal record review.
Work Authorization
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Candidates who are offered a job with DRS must possess work authorization that does not require sponsorship by the employer for a visa now or in the future;
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DRS complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
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DRS does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.
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Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.
Certified Candidate Pool
This recruitment may be used to fill future similar vacancies for up to sixty (60) days.
Why Work for DRS? At DRS, we are one team. We administer eight public retirement systems, 15 retirement plans, and the Deferred Compensation Program, and we serve over 930,000 current and former public employees in Washington. Our customers include fire fighters, teachers and school employees, state and local government employees, and public safety and law enforcement officers.
Regardless of what our specific duties may be, we are all dedicated to one purpose: ensuring our members have the information, tools, expertise and services that ensure they receive the retirement benefits earned while in public service. We foster a diverse and inclusive environment where team members are fully engaged and supported in meeting (and exceeding) our customers’ expectations. All DRS leaders are focused on providing the coaching, mentoring, resources and support that team members need to be successful.
DRS offers a generous benefits package that includes membership in the Public Employees Retirement System, health, dental and vision coverage and participation in the Deferred Compensation Program. Also, as a public service employee you may also be eligible for student loan forgiveness. (See the Benefits tab at the top of this post for more information).
Other perks include:
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Flexible work schedules
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Infants at Work Program
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Tuition reimbursement
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Opportunities for professional growth
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Access to LinkedIn Learning
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Commitment to team member safety and wellness
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Community involvement and charitable giving opportunities
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Commute Trip Reduction Program
Free Parking & and EV Chargers available
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Veteran's Preference: Applicants wishing to claim Veteran's Preference should attach a copy of their DD214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or redact any personally identifiable information such as social security numbers and year of birth. For additional information on Veteran's Preference and guidance on how to determine if you are eligible, click here.
The Washington State Department of Retirement Systems is an equal opportunity employer supporting diversity, equity and inclusion. DRS does not discriminate on the basis of age, sex, marital status, sexual orientation, gender identity, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability or the use of a trained dog guide or service animal by a person with a disability.
If you need assistance with the online application or have questions regarding the recruitment, please contact Human Resource office at [email protected]. Persons of disability needing assistance in the application process, or those needing this announcement in an alternate format, may call the Human Resources Office at (360) 664-7309 or TTY Relay Service at 711.
Come join the DRS team! 