Top 11 Ccna Jobs in Olympia, Wa

Support Desk Level 3
NEXTmsp —Tumwater, WA
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Cybersecurity & Network Administration (CNA) Professor Full-Time, Tenure Track
South Puget Sound Community College —Olympia, WA
- $81,275 a year
- Weekends as needed
- Background check
- University
- Military encouraged
- Free parking
- Disability insurance
Computer Science V2T Instructor
Saint Martin's University —Lacey, WA
- $4,000 - $4,500 a week
- Part-time
- Azure
- Computer Science
- Bachelor of Science
ISP Project Manager
Cannon Companies —Fort Lewis, WA
- $120,000 - $140,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
9d
Lead Network Engineer
Apogee Engineering, LLC —Joint Base Lewis McChord, WA
- Full-time
- 5 years
- Master's degree
- Bachelor's degree
Networking & Cyber Security Professor - Part-Time
Tacoma Community College —Tacoma, WA
- $1,380.59 - $1,510.48 a month
- Part-time
- Background check
- Classroom
- Customer service
- AD&D insurance
- Paid holidays

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Senior Staff Product Manager, AI Knowledge Graph & Intelligence
Cisco Systems —Seattle, WA
Ability to lead customer discovery and align engineering, architecture, design, go-to-market, and partner teams around clear product outcomes.
$179,000 - $328,600 a year
8d
Leader, Client Executive - Microsoft Enterprise
Cisco Systems —Seattle, WA
Technical-Business Integration& Product Influence: Deeply collaborate with engineering and technical stakeholders to strategically influence product roadmaps…
$329,800 - $543,100 a year
5d

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Level 2 Network Engineer
AgreeYa Solutions —Westerville, OH
As a *Level 2 Network Engineer*, you’ll be the go-to technical resource for troubleshooting, upgrades, and proactive network health checks—keeping mission-…
$90,000 - $95,000 a year
Quick Apply
Network Engineer
Bath & Body Works —Columbus, OH
The Network Engineer supports enterprise and store network technologies across Bath & Body Works’ retail environment, owning day-to-day operations and driving…
$83,000 - $122,100 a year

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Support Desk Level 3

NEXTmsp
Tumwater, WA

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Equipment troubleshooting
Company vehicle operation
Driver's License
Technical Proficiency

Full Job Description

Job Summary:

The Support Desk Level 3 is a critical role within our IT support team, acting as the primary escalation point for complex technical issues and providing advanced troubleshooting expertise. This role involves remote and onsite support and collaboration with the professional services team on project-related tasks. The ideal candidate will have extensive technical experience and the ability to resolve the most challenging technical problems.

Key Responsibilities:

Point of Escalation:

Serve as the primary escalation point for Support Desk Level 1 and Level 2 team.

Handle escalated technical issues that cannot be resolved by the initial support team.

Provide advanced troubleshooting and resolution for complex technical issues.

Professional Services Overlap:

Collaborate with the professional services team on support and project-related tasks.

Ticket Queue Management:

Monitor and manage ticket queue to ensure SLA's are met.

Contribute to the calculation of Reactive Hours per End User per Month (RHEM).

Overlap with Professional Services (Projects) Team:

Collaborate with the professional services team on project-related tasks.

Ensure seamless technical support for clients by integrating support and project responsibilities.

Participate in the planning and implementation of technical projects.

Unique Technical Troubleshooting:

Utilize extensive experience and deep technical knowledge to troubleshoot and resolve the most complex technical issues.

Provide unique solutions and advanced technical support for a wide range of technologies and platforms.

Customer Interaction:

Interact with clients in a professional and courteous manner.

Communicate clearly and effectively to ensure client satisfaction and understanding.

Onsite Visits:

Utilize company cars for transportation to conduct onsite visits to client locations.

On Call:

Requires occasional after-hours support and/or on-call duties.

Detail-Oriented and Organizational Skills:

Maintain accurate documentation of client requests and resolutions.

Track progress and ensure timely follow-up on pending requests.

Team Support:

Perform Level 1 & Level 2 support desk functions when necessary.

Ability to perform any other duties as assigned

Metrics:

Daily Ticket Resolution: Average of 12 tickets resolved per day.

Response Time: Measure time from ticket submission to acknowledgment.

Resolution Time: Measure time from acknowledgment to resolution.

Escalation Management: Keep escalation rate below 3%.

Qualifications:

Associate's degree in computer science or equivalent degree

3+ years of experience as a Level 3 Support Desk or in a similar advanced technical support role.

Extensive technical knowledge, including familiarity with various hardware and software platforms.

Excellent problem-solving skills and the ability to troubleshoot and resolve complex technical issues.

Exceptional communication skills, both verbal and written, with a customer-focused approach.

Ability to work independently and collaboratively within the team.

Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, Cisco Certified Network Associate) are a plus.

Work Environment: The Support Desk Level 3 works in a fast-paced and dynamic office-based environment where quick and efficient ticket resolution is essential. The role requires flexibility to handle remote and onsite support and the ability to collaborate on project-related tasks.

Physical Requirements:

Regularly lift and carry items up to 50 lbs. unassisted

Items exceeding 50 lbs. require team lift and/or use of appropriate moving equipment (dolly, cart)

Ability to bend, kneel, stoop, and climb stairs as needed for onsite work

Valid driver's license required for onsite client visits using company vehicles

Quick Apply

Refine Your Search

ccna jobs in olympia, wa

Support Desk Level 3

Cybersecurity & Network Administration (CNA) Professor Full-Time, Tenure Track

Computer Science V2T Instructor

ISP Project Manager

Lead Network Engineer

Networking & Cyber Security Professor - Part-Time

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