The Department of Revenue Compliance Division is seeking a proven performer who is dynamic and self-motivated to lead the Compliance Division’s Compliance Review, Research, and Tax Discovery Training Unit (CRRT), which includes the direct management of professional and support staff to fairly and efficiently collect revenues and administer programs to fund public services. This District Compliance Manager is responsible for directly managing the taxpayer assistance, business registration, and tax discovery operations in CRRT. Additionally, this position serves as the backup Divisional coordinator for ARHD Petition Responses, Tax Discovery program, agency coordinator for the Marketplace Fairness team, and will be responsible for Tax Discovery field support in the areas of Tax Discovery training, research, and assessment review. This position also represent the Compliance Division on tax policy committees/workgroups and provides analysis/recommendations to Compliance Division Executive Team.
The DCM is responsible for managing the overall delinquent account collection strategy, tax discovery strategy, taxpayer service, and facilities management of the CRRT and directly managing the professional and support staff, which includes:
Initiating corrective action to improve employee performance or behavior.
Maintaining continuity of operations plans and safety and security plans for the CRRT Unit.
Managing facility issues and key inventory on behalf of all divisions of the agency located in CRRT.
Recommending directly to the division Assistant Director or Program Manager full or partial suspension of agency operations in the CRRT when it is determined that public safety, health, or property is jeopardized due to emergency conditions or inclement weather.
Planning annual and biennial collection strategies for the CRRT and identifying the assets, resources, and staff needed for the CRRT to efficiently exceed or achieve its share of responsibility for the division and agency cash commitment goals for the biennium.
Setting collection goals and directions for professional staff to achieve over the fiscal year and biennium.
Reporting to law enforcement directly in emergency situations any threat, assault, or incident of harassment.
Developing, implementing and administering procedures and policies for daily cash accounting and transmitting of all tax and business registration payments received in the CRRT, to comply with agency Internal Audit, State Auditor, State Treasurer, and Office of Financial Management guidelines.
Planning for succession: identifying people and other resources needed in the long range and the short term.
Ensuring staff are instructed in job safety requirements, providing proper training for employees in safety procedures for conducting work in the field and in the office, and conducting accident investigation and reporting.
The Department of Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.
Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.
Please ensure that your application materials address the following qualifications~
Leadership Requirement
As a member of the Compliance division leadership team, it is expected that you participate in the process of influencing others towards our common shared purpose by articulating division and agency mission, values and vision, clearly. Motivate and inspire others to realize their potential through leading by example and making a difference in the organization. Create a way for staff to contribute and use your expertise to encourage dialogue between all levels of decision making. Successfully integrate and maximize available resources to attain organizational goals and identify problems and initiate change for substantive improvement. Increase your capacity to listen and observe and know yourself. Build trust among your colleagues by building your leadership character through integrity and trustworthiness.
This management position requires a working knowledge and full utilization of management principles including staff supervision, motivation and coaching skills, project management, budgeting, negotiation skills, oral and written communication skills, interviewing skills, quality/continuous improvement tools, and meeting management skills.
Demonstrated ability to lead, coach, motivate and evaluate professional staff in a high-volume compliance or investigative environment, obtained through progressive experience supervising teams responsible for delinquent account collection or similarly complex regulatory work.
Proven ability to interpret and apply civil service rules, the collective bargaining agreement, and agency policies in the management and direction of compliance staff.
Knowledge of and ability to interpret and articulate excise tax laws and rules, Attorney General opinions, Appeals or court decisions, and Compliance procedures. Able to analyze the impact of new legislation and/or policy changes on existing procedures or processes and work cooperatively with others at all levels to minimize impact. Also works cooperatively with representatives of other divisions or agencies at all levels to coordinate the co-location of employees in office facilities.
Demonstrated skill in conducting complex negotiations with taxpayers or their representatives, supported by experience resolving high dollar, sensitive, or precedent setting tax disputes.
Progressive experience making independent decisions regarding enforced collection actions—including warrants, garnishments, distraints, asset seizure, or license revocation—based on analysis of financial records and legal authority.
Proven ability to develop and implement office level policies, procedures, safety plans, and continuity of operations plans, obtained through experience managing operational risk, security, and emergency preparedness in an office or field environment.
Progressive experience managing facility operations, equipment, inventory, and security protocols, including ensuring compliance with internal controls for payment handling and safeguarding confidential information.
Proven ability to build and maintain effective working relationships with taxpayers, law enforcement, government agencies, legislators, and internal leadership through experience representing programs in high risk or high visibility matters.
Demonstrated skill in preparing clear, accurate written responses to legislative inquiries, taxpayer appeals, and internal or external stakeholder requests, gained through experience producing formal determinations, reports, or policy communication.
Progressive experience managing workload priorities, staff assignments, and strategic collection goals to achieve division level performance measures in a dynamic, high risk operational environment.
Proven ability to analyze the impact of new legislation and policy changes on existing procedures and processes, and to collaborate effectively with stakeholders at all levels to minimize operational disruption and ensure smooth implementation.
Demonstrated ability to effectively manage and lead remote and in-person staff while planning, coordinating, and overseeing projects to ensure timely completion, operational efficiency, and strong team performance.
Demonstrated ability to administer personnel matters, including interpreting and applying the collective bargaining agreement, adhering to agency and division policies, supporting diversity initiatives, and ensuring staff receive appropriate training.
Demonstrated knowledge of procedures and best practices for recruiting, hiring, promoting, and retaining a high quality, diverse workforce.
Equity Competencies:
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The ability to take action to learn and grow.
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The ability to take action to meet the needs of others.
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Uses an equitable and inclusive approach.
Learn about our Core Equity Competenciesto understand the foundational skills, mindsets, and approaches we value and cultivate in our workforce.
Preferred Qualifications:
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Bachelor’s degree (degree must be from an accredited college or university by the U.S. Department of Education and Council for Higher Education Accreditation [CHEA]).
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Two years of collection or tax administration experience.
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One year in a formal or informal leadership role.
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Four or more years’ total experience in a professional environment.
Please Note: To be considered for a DCM position, you must have complied with Washington state tax laws. The Department of Revenue is committed to ensuring all employees perform in a manner warranting the highest degree of public confidence and demonstrates the highest level of ethics and integrity. During the hiring process, the Compliance Division will review the Department of Revenue records to ensure you have complied with Washington state tax laws.
To be considered:
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Complete the online application in detail as it will be used as your initial résumé.
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Attach a letter of interest explaining how you meet the qualifications listed.
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Include three or more professional references with current contact information.
Questions?
My name is Chuck, and I am here to assist you with this amazing opportunity. As a retired veteran and career state employee, I understand how important it is to find meaningful work, in an organization with strong values, a good culture, attractive benefits, and with a great work & life balance. We have all of this at Revenue. Please feel free to reach out to me with any questions that you may have or with any help you may need. My email is
[email protected], or if you prefer, you may contact me by phone at (360) 704-5737.
To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
If you need any assistance during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
