Top 33 Customer experience analyst Jobs in Olympia, Wa

Business Analyst
State of Washington Administrative Office of the Courts —Olympia, WA
- $86,688 - $113,736 a year
- Overtime
- Background check
- Computer Science
- Mid-level
- Paid training
- Wellness program
Clinical Systems Analyst
Summit Pacific Medical Center —Elma, WA
- $34.30 - $51.45 an hour
- Full-time
- Surgery
- Urgent Care
- System design
- Wellness program
- 403(b) matching
Committee Counsel or Research Analyst | Office of Program Research
State of Washington House of Representatives —Olympia, WA
- $81,264 - $158,256 a year
- Weekends as needed
- Customer service
- Writing skills
- Mid-level
- Paid training
- Wellness program
3d
IT Business Analyst - Journey
State of Washington Dept. of Ecology —Lacey, WA
- $85,800 - $115,416 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid training
- Wellness program
Medical Economics Analyst
CVS Health —Olympia, WA
- $54,300 - $145,860 a year
- Full-time
- Mid-level
- 3 years
- SQL
- Health insurance
- Dental insurance
Fleet Operations Analyst (Program Specialist 2)
State of Washington Dept. of Ecology —Lacey, WA
- $45,924 - $61,332 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Business Administration
- Paid training
- Wellness program
Budget Analyst
State of Washington Administrative Office of the Courts —Olympia, WA
- $82,440 - $108,228 a year
- Overtime
- Microsoft Word
- Background check
- Microsoft Outlook
- Paid training
- Wellness program
1d
Asset Management Analyst
Ryder System —Olympia, WA
- $50,000 - $60,000 a year
- Full-time
- Microsoft Access
- Mid-level
- Finance
- Disability insurance
- Health insurance
Logistics Forward Center Analyst I
SOLUTION ONE INDUSTRIES —Tacoma, WA
- Full-time
- Research
- Ability to lift 50 pounds
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
14d
Fiscal Analyst 3
Washington State Liquor And Cannabis Board —Olympia, WA
- $62,880 - $84,528 a year
- Online Application
- Background check
- Microsoft Excel
- 6 years
- Travel reimbursement
- Free parking
3d
Claims Analyst - REMOTE
Ryder System —Olympia, WA
- $90,000 - $100,000 a year
- Full-time
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Disability insurance
- Health insurance
Cashier Fiscal Analyst (Fiscal Analyst 2)
State of Washington Dept. of Ecology —Lacey, WA
- $54,204 - $72,900 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- CPA
- Paid training
- Wellness program
1d
Fiscal Analyst 3
State of Washington Liquor and Cannabis Board —Olympia, WA
- $62,880 - $84,528 a year
- Online Application
- Background check
- Microsoft Excel
- 6 years
- Travel reimbursement
- Free parking
3d
Fiscal Analyst 4 w/in-training | Financial Services Division | Tumwater
State of Washington Attorney General's Office —Tumwater, WA
- $5,240 - $7,399 a month
- Online Application
- CPA
- Research
- Office
- Paid training
- Wellness program
1d
Logistics Analyst
Akima, LLC —Joint Base Lewis McChord, WA
- $65,000 - $75,000 a year
- Overtime
- Background check
- Writing skills
- English
- Health insurance
- Dental insurance
Senior Analyst, Financial Planning & Analysis
CVS Health —Olympia, WA
- $46,988 - $122,400 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health insurance
- Dental insurance
Claims Technical Support Analyst
PSW —Olympia, WA
- $70,000 - $82,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- HIPAA
- Health savings account
- Disability insurance
Quick Apply
Management Analyst 5 (OneWA Project Liaison)
Washington State Liquor And Cannabis Board —Olympia, WA
- $78,504 - $105,612 a year
- Online Application
- Background check
- 18 years or older
- Microsoft Outlook
- Free parking
- Paid training
9d
Management Analyst 4 (OneWA Project Readiness Trainer)
State of Washington Liquor and Cannabis Board —Olympia, WA
- $71,136 - $95,676 a year
- Online Application
- Background check
- 18 years or older
- Oracle
- Free parking
- Paid training
7d
Senior Financial Analyst - REMOTE
Ryder System —Olympia, WA
- $85,000 - $92,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Access
- Mid-level
- Disability insurance
- Health insurance
8d

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customer experience analyst jobs near olympia, wa

Business Analyst

State of Washington Administrative Office of the Courts -
Olympia, WA

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Job Details

Full-time
$86,688 - $113,736 a year

Benefits

Paid training
Wellness program
Paid holidays
Disability insurance
Dependent care reimbursement
Health insurance
Dental insurance
Flexible spending account
Military leave
Paid military leave
Parental leave
Employee assistance program
Vision insurance
Loan forgiveness
Bereavement leave
Life insurance
Retirement plan

Qualifications

Computer Science
Requirements specification
Requirements design
Associate's degree in computer science
Technical documentation
Presentations for conferences or internal meetings
Information Systems
Mid-level
Master's degree
Analysis skills
Associate's degree in Information Systems
Requirements management
Computer Information Systems
Master's degree in information systems
System development
Master's degree in computer science
1 year
Analysis (software development lifecycle)
Test analysis
Associate's degree
Bachelor's degree in computer science
Communication skills
Project stakeholder communication
IT department experience

Full Job Description

Description

The Administrative Office of the Courts is seeking a highly motivated and qualified individual to take on the dynamic role of Business Analyst. This position supports the Courts of Limited Jurisdiction Case Management replacement project within the Court Services Division (CSD). This position also supports the Washington State misdemeanant probation court business processes and technology needs. This Business Analyst position elicits business requirements and provides expert systems analysis services for statewide systems that support all levels of Washington courts.

Under the general guidance and direction of a Court Business Supervisor in the Court Services Division, the Business Analyst works closely with many other business and technical staff at AOC and partner agencies, vendors, and with judicial officers, county and municipal court administrators, and other court personnel to elicit and document requirements that support application development, modification, configuration, and testing. These positions work independently under general supervision. Decision-making is carried out according to general guidelines and defined rules/procedures, although some areas require interpretation and/or development of possible approaches.

Washington Courts Employment Opportunity

Administrative Office of the Courts

Business Analyst

Court Services Division

Our Mission: Advance the efficient and effective operation of the Washington Judicial System.

The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance.

Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.

POSITION DETAILS

Job #: 2026-72

Status: Project, Full-Time*

Location: Olympia, Washington

Salary: Range 68: $86,688- $113,736 per year (DOQ).

Opens: August 06, 2026

Closes: August 23, 2026. Candidates are encouraged to apply early. AOC reserves the right to close the recruitment at any time but no sooner than seven days after posting.

Duration: This is a CLJ-CMS project position that is currently funded through December 31, 2027.

WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION

AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to an interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager for this recruitment.

This position requires you to be in the office at least two (2) days per week.

Duties

Some of the duties you will perform are:

Plan, schedule and lead the management of requirements for complex solutions.
Elicit business requirements from internal and external subject matter experts.
Serve as a liaison between stakeholders and technical personnel to ensure that business needs are clearly defined, understood and translated into technical solutions.
Translate business requirements into user stories, use cases and acceptance criteria.
Develop and maintain requirements documentation.
Develop and maintain requirements traceability matrices for requirement management and re-use.
Analyze requirements for completeness and testability.
Review test results to confirm that test acceptance criteria have been met.
Provide consultation to project stakeholders.
Conduct intensive, in-depth systems analysis for new or enhancements for small to large and highly complex applications and systems.

Qualifications

Master's degree in computer science, information systems or related technical/business discipline with one (1) year of direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.

Bachelor's degree in computer science, information systems or related technical/business discipline AND four (4) years of information technology experience including direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.

Associate’s degree in computer science, information systems or related technical/business discipline AND six (6) years of information technology experience including direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.

Eight (8) years of information technology experience which includes three (3) years of direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.

Relative IT Experience includes systems and software requirements development and management, software or systems development following the software development lifecycle and project management practices.

THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES

Court experience;
Court probation experience;
Demonstrated ability in and aptitude for planning, requirements elicitation and managing requirements for complex solutions;
Demonstrated expert level ability in and knowledge of, requirement management methodologies, tools and processes;
Demonstrated expert level ability in and aptitude for, requirement elicitation and documentation;
Experience in, and aptitude for translating business requirements into user stories or use cases;
Ability to plan and organize assignments to create timely, accurate work products;
Ability to work efficiently, remain focused, and handle interruptions effectively;
Strong technical analytical skills with proven documentation of analysis and recommendations;
Expertise in, and aptitude for, presentation, interpersonal, written and oral communication when communication with business and technical audiences
Strong written and communication skills;
Consistent demonstration of AOC Values - Integrity, Teamwork, Customer Service, Honesty, Communication, Respect, Accountability and Trust.

Supplemental Information

For more information about the position, to review the job description, application submission requirements, supplemental questions, inquire about benefits, or to apply for the position CLICK HERE TO APPLY!

IMPORTANT INFORMATION

The workweek may fluctuate depending on workload or agency needs.
Overnight travel may be required based on business needs.
This position is not overtime eligible.

The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, citizenship or immigration status, or any other basis protected by federal or state law. Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact the AOC Human Resource Office, at (360) 705-5337, or fax (360) 586-4409, or via email to [email protected].

Candidates who are offered a job with AOC must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.

AOC complies with the employment eligibility verification requirements of the federal government eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements for that form.

AOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov

Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.

SPECIAL NOTE: Before a new hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.

Apply Now

Refine Your Search

customer experience analyst jobs in olympia, wa

Business Analyst

Clinical Systems Analyst

Committee Counsel or Research Analyst | Office of Program Research

IT Business Analyst - Journey

Medical Economics Analyst

Fleet Operations Analyst (Program Specialist 2)

Budget Analyst

Asset Management Analyst

Logistics Forward Center Analyst I

Fiscal Analyst 3

Claims Analyst - REMOTE

Cashier Fiscal Analyst (Fiscal Analyst 2)

Fiscal Analyst 3

Fiscal Analyst 4 w/in-training | Financial Services Division | Tumwater

Logistics Analyst

Senior Analyst, Financial Planning & Analysis

Claims Technical Support Analyst

Management Analyst 5 (OneWA Project Liaison)

Management Analyst 4 (OneWA Project Readiness Trainer)

Senior Financial Analyst - REMOTE

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