Top 167 It support Jobs in Olympia Fields, Il

Vending Operations Supervisor | Technical Support & Customer Service
MAGID GLOVE & SAFETY MANUFACTURING CO, LLC —Romeoville, IL
- $68,000 - $95,200 a year
- Mid-level
- Office
- 3 years
- Profit sharing
- Paid holidays
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Entry Level IT Support Specialist
Liberty Creative Solutions —Tinley Park, IL
- From $23 an hour
- Full-time
- Microsoft Outlook
- Communication skills
- Entry level
- Dental insurance
- 401(k)
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IT Support Associate II
Amazon.com Services LLC —Matteson, IL
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Ability to stand for extended periods
- Paid parental leave
- Health insurance
8d
IT Support Tech
Transdev —Tinley Park, IL
- $28.80 - $35.20 an hour
- Full-time
- Background check
- 5 years
- Pass drug screening
- Disability insurance
- Health insurance
9d
IT Tech I
Wind Creek Chicago —East Hazel Crest, IL
- $20.30 - $25.05 an hour
- Weekends as needed
- Research
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Monee, IL
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- 1 year
- Paid parental leave
- Health insurance
13d
IT Support Associate II , Ops Tech Solutions (OTS) - Fixed Field
Amazon.com Services LLC —Markham, IL
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
1d
Sr. IT Warehouse Technician
ID Logistics —Country Club Hills, IL
- $65,000 - $68,000 a year
- Day shift
- Mid-level
- Travel
- Warehouse
- Health insurance
- Dental insurance
Technical Support Agent
PAR —Markham, IL
- $19 - $22 an hour
- Overtime
- Remote
- Computer science
- Windows
- Computer networking
Regional IT Support Analyst
NuFarm —Chicago Hts, IL
- $60,000 - $75,000 a year
- 5 years
- Mid-level
- Office
Desktop Support Tech I
Powers Health —Munster, IN
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Wellness program
- Health savings account
IT Support Technician
Lawndale Christian Health Center —Chicago, IL
- $45,344 - $53,456 a year
- Full-time
- Associate's degree
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Venue IT Specialist at Credit Union 1 Amphitheatre- Tinley Park
Live Nation —Tinley Park, IL
- $17.60 - $22.00 an hour
- Extended hours
- Clean driving record
- Windows
- Driver's License
Technology Support Specialist - Level II
Community Consolidated School District 146 —Tinley Park, IL
- From $24.50 an hour
- Full-time
- School experience
- Google Workspace
- Basic math
IT Support Specialist
Tempus —Chicago, IL
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer science
- Computer Science
- Health insurance
Student Help Desk Coordinator
South Suburban College —South Holland, IL
- $50,578 a year
- Full-time
- Research
- Mid-level
- Office
- Disability insurance
- Dental insurance
13d
IT Support Specialist
Readerlink Distribution Services —Oak Brook, IL
- $19.23 - $36.00 an hour
- Part-time
- Microsoft Outlook
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
1d
IT Generalist (Tier 2 Helpdesk)
Metro Infectious Disease Consultants —Burr Ridge, IL
- $68,000 - $75,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Profit sharing
- Disability insurance
Quick Apply
Technical Support Engineer
Intercom —Chicago, IL
- $81,000 - $98,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- JavaScript
- Paid parental leave
- Health insurance
Desktop Support Technician
Insight —Chicago, IL
- $50,000 - $55,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Hospital
- Paid holidays
- Health insurance
Quick Apply

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Vending Operations Supervisor | Technical Support & Customer Service

MAGID GLOVE & SAFETY MANUFACTURING CO, LLC -
Romeoville, IL

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Job Details

$68,000 - $95,200 a year

Benefits

Profit sharing
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Managing technical support teams
Managing teams in a customer support role
Team leadership
Supervising experience
Math
Desktop applications
Customer support
Productivity software

Full Job Description

What Matters at Magid? YOU do!

"The number one key to growth is having good people and that’s what has driven us at every stage of the game." - Greg Cohen, CEO

At Magid, we’re not just passionate about safety—we’re passionate about people. As an industry leader, we’ve built an innovative and collaborative environment where diversity is celebrated, ideas are valued, and personal and professional growth never stops.

Job Summary

Reporting to the Manager of Consignment, the Supervisor will oversee the daily operations of the Vending Support Team (4-6 people), ensuring high performance, operational excellence, and exceptional customer experience. In this role, you will coach and develop Vending Support Technicians, oversee ticketing and phone support standards within ZOHO Desk, and serve as an escalation point for highly sensitive or complex service requests. You will also help establish and maintain data and process standards that support accuracy, efficiency, and scalability. Partnering closely with Inventory Solutions and Customer Experience leadership, you will help position Magid to deliver consistent, scalable service while creating customers for life!

Essential Responsibilities:

Develop, refine, and implement key performance indicators (KPIs) and service level agreements (SLAs) to measure and improve Vending Support team performance.
Lead, coach, and continuously develop Vending Support team members through training, feedback, and performance management.
Drive process improvement initiatives by identifying inefficiencies, defining best practices, and partnering with cross-functional teams to standardize processes.
Partner with the internal Customer Experience (CX) team to develop and execute a strategic plan that aligns with Vending Support workflows.
Proactively identify and resolve service issues, missed SLAs, or customer satisfaction concerns; collaborate with functional partners to ensure the timely resolution.
Provide oversight and direction for custom imports, reporting, and SQL-based solutions within the vending database environment to improve operational efficiency and data integrity.
Maintain accurate vending database licensing to ensure appropriate administrative and machine access.
Develop and implement PO parts approval and tracking metrics to support effective troubleshooting and inventory accountability.
Serve as the primary IT liaison for Vending Support systems, including:
- Ensuring antivirus (AV) standards and compliance through Bitdefender
- Coordinating report creation, enhancements, and access
- Overseeing database maintenance, troubleshooting, and system upgrades

Work Schedule: Monday - Thursday onsite; Fridays WFH. Hours: 8:30am – 5pm (preferably).

Bachelor’s degree or equivalent related experience
Minimum of three (3) years’ experience in a supervisory or leadership role
Excellent people leadership/management skills and the ability to influence/drive positive change
Technical customer support experience required
Technical field service experience preferred, as you will be working with Magid's field sales representatives, field service representatives and our customers
Must possess strong computer skills, especially with Microsoft Office Suite, and math aptitude
Operations management experience preferred
Exceptional customer service skills and ability to manage customer expectations
Ability to prioritize tasks in a fast-paced environment across various project phases is required.
Strong organization, planning, prioritizing abilities, and attention to detail
Excellent problem-solving and communication skills
Demonstrate MAGID’s core values

Work Environment/Physical Requirements:

Ability to sit for prolonged periods at a desk and working on a computer.
Must be able to lift up to 15 lbs.
Ability to travel 10%-20% locally as required to partner with our Field Service team

Magid offers a variety of benefits to our team members including:

Health, dental, vision, life and disability insurance
Bonus plan
401k retirement plan with company match
Company provided Profit Sharing
Participation in Magid Paid Time Off (PTO) Policy
9 Paid Holidays

Magid Glove & Safety is a leading manufacturer, distributor, and importer of hand protection and safety products, e.g., work gloves, fall protection, reusable and disposable respirators. We are an innovative, growing, and privately held business, that has been delivering safety solutions to thousands of companies since 1946.

Magid is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

The salary range for this position is $68,000 to $95,200. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training, geographic location, additional qualifications such as licensure or certifications, market factors, and responsibilities.

#IND1

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Refine Your Search

it support jobs in olympia fields, il

Vending Operations Supervisor | Technical Support & Customer Service

Entry Level IT Support Specialist

IT Support Associate II

IT Support Tech

IT Tech I

IT Support Associate II, Ops Tech Solutions (OTS)

IT Support Associate II , Ops Tech Solutions (OTS) - Fixed Field

Sr. IT Warehouse Technician

Technical Support Agent

Regional IT Support Analyst

Desktop Support Tech I

IT Support Technician

Venue IT Specialist at Credit Union 1 Amphitheatre- Tinley Park

Technology Support Specialist - Level II

IT Support Specialist

Student Help Desk Coordinator

IT Support Specialist

IT Generalist (Tier 2 Helpdesk)

Technical Support Engineer

Desktop Support Technician

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