Top 26 Senior customer service representative Jobs in Olympia Fields, Il

Senior Customer Success Manager
Wonderlic —Chicago, IL
- Urgently hiring
- Remote
- Analysis skills
- Mentoring
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Employee Benefits Senior Client Service Representative
Marsh McLennan Agency —Orland Park, IL
- $41,200 - $76,800 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health insurance
- 401(k)
Sr Customer Service Representative
Motion Industries (MOT) —Woodridge, IL
- $27.06 - $35.22 an hour
- Full-time
- Sales
- 5 years
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Senior Customer Success Manager
Karbon —Chicago, IL
- $90,000 - $115,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Paid parental leave
- Disability insurance
Quick Apply
Senior Specialist, Pharma Support Services
Option Care Health —Chicago, IL
- $30 - $50 an hour
- Full-time
- Customer service
- High school diploma or GED
- Travel
- Health savings account
- Health insurance
11d
Senior Customer Success Manager
HealthJoy —Chicago, IL
- $115,000 - $130,000 a year
- Travel
- Human resources
- Mentoring
- Paid parental leave
- Health savings account
Quick Apply
Senior Advisor, Client Engagement—Media and Audience Strategy
Epsilon —Chicago, IL
- $96,000 - $144,000 a year
- Email
- Hybrid work
- Bachelor's degree
- Fair chance
- Experience equivalent to degree accepted
- Commuter assistance
- Paid holidays
Sr. Director, Client Engagement
Epsilon —Chicago, IL
- $128,000 - $192,000 a year
- Email
- Hybrid work
- Fair chance
- Senior level
- Leadership
- Commuter assistance
- Paid holidays
Senior Director, Head of Client Operations (Remote) – AIM
Advyzon —Chicago, IL
- Remote
- Bachelor's degree
- Financial services
- Senior level
- Health insurance
- Dental insurance
Sr Customer Success Manager, Global (Annual Plan)
Uber —Chicago, IL
- $140,000 - $172,000 a year
- Full-time
- 5 years
- Finance
- SQL
Senior Customer Success Manager
Global Relay —Chicago, IL
- $100,000 - $120,000 a year
- 6 years
- Bachelor's degree
- Mentoring
- Commuter assistance
- Paid parental leave
Senior Strategic Customer Success Manager
Serrala —Chicago, IL
- $96,000 - $163,000 a year
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Health insurance
Sr. Manager, Partner Success
Strive Health —Chicago, IL
- $108,500 - $136,000 a year
- Email
- Hybrid work
- Microsoft Word
- 7 years
- Clinic
- Paid holidays
- Disability insurance
Quick Apply
Senior Client Specialist
Robert W. Baird —Chicago, IL
- $24.36 - $41.80 an hour
- Microsoft Excel
- 5 years
- Office
- Opportunities for advancement
Senior Customer Account Manager
RJW Logistics Group —Romeoville, IL
- Word processing
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
Senior Customer Success Manager.
Ripple —Chicago, IL
- $168,000 - $210,000 a year
- Full-time
- Office
- Finance
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick Apply
6d
Senior Partner Success Manager
Supermetrics —Chicago, IL
- $90,000 - $120,000 a year
- Remote
- APIs
- Senior level
- Analytics
- Health insurance
- Dental insurance
Quick Apply
9d
Client Engagement Consultant
TransPerfect —Chicago, IL
- $100,000 - $120,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Paid time off
Senior Operations Manager, Contact Center (Hybrid)
Enova International —Chicago, IL
- $150,000 - $165,000 a year
- Full-time
- Mentoring
- US work authorization
- Senior level
- Paid parental leave
- Paid holidays
Senior Customer Success Manager
MongoDB —Chicago, IL
- $87,000 - $172,000 a year
- Computer science
- Computer Science
- Data analysis skills
- Parental leave
11d

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Senior Customer Success Manager

Wonderlic -
Chicago, IL

Quick Apply

Job Details

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Term negotiation
Managing customer accounts
Customer communication
Upselling
Cross-selling
Customer relationship management
Data interpretation
SaaS (as product category for technical sales engineers)
SaaS
Account management
Technology sales

Full Job Description

About Us

Work a four-day week from anywhere for a company where people genuinely believe in what they do. Wonderlic leads the way in fair, predictive science to create a world where everyone finds and thrives in their best job—and that starts with you. We expertly combine our science-based assessment expertise with I-O psychology, machine learning, and artificial intelligence to deliver evidence-based insights that empower smarter employment decisions. Our simple, intuitive assessment tools help sophisticated HR teams identify top applicants, predict on-the-job performance, and ensure our own team is engaged and equipped to do their best work.

Wonderlic has always championed progressive, sustainable approaches that allow people to excel professionally while living balanced, fulfilling lives. Here are some of the ways we do that:

Work from anywhere in the United States
Four-day work week
Generous PTO plus a paid company shutdown from 12/24 to 1/1
Benefits include medical, dental, vision, 401k with matching, paid new parent leave

What Sets Us Apart:

Scientific Precision: We apply rigorous scientific methodologies to develop assessments that accurately gauge individuals' potential and fit within various organizational contexts.
Innovation: Our dedication to continuous improvement drives us to explore cutting-edge techniques and technologies, ensuring our assessments remain at the forefront of talent assessment.
Impactful Solutions: By integrating I-O Psychology principles into our processes, we deliver solutions that not only meet the immediate hiring needs of organizations but also contribute to long-term success and retention.

Overview:

Wonderlic is always on the lookout for a dynamic and commercially oriented Senior Customer Success Manager (CSM) with deep expertise in the HR technology space. At Wonderlic, we're on a mission to revolutionize the talent solutions space with our leading products, Wonderlic Select and Wonderlic Develop. This pivotal role is not just about maintaining client relationships—it's about driving revenue growth through renewals and expansion, while developing successful long-term partnerships, ensuring our clients derive maximum value from our offerings.

Your Impact:

As a Senior Customer Success Manager, your primary goal will be to drive revenue growth by ensuring customer satisfaction and loyalty. You will leverage your sales acumen and HR tech expertise to manage a diverse portfolio of existing customers, building strong relationships and acting as a trusted advisor. Your ability to navigate complex client needs and align our products with their strategic goals will be crucial in achieving renewals and expansion.

What You'll Do:

Drive Growth and Retention:
- Proactively identify opportunities within your existing customer base to drive renewals and expansion, meeting and exceeding revenue targets.
- Cultivate strong client relationships through strategic conversations that align Wonderlic's solutions with the client's business objectives.
Customer Engagement:
- Serve as the primary point of contact for customers, representing their voice to internal teams, and ensuring smooth transitions between Sales and Customer Success.
- Conduct business reviews to assess and ensure the value realization of our products and develop tailored action plans to address any issues.
Renewal and Expansion Cycle Management:
- Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions.
- Use customer health monitoring tools to identify and mitigate risks, ensuring a proactive approach to customer success.
Product and Market Expertise:
- Develop and maintain deep knowledge of new and existing product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations.
- Introduce new products and features to customers, ensuring they are fully informed of their value and benefits.
Customer Advocacy and Feedback:
- Function as a customer advocate within the company, streamlining the customer experience to prevent turnover.
- Create feedback loops between customers and product teams to identify and remove barriers to customer adoption.

What We're Looking For:

Proven Success: Recognized for exceptional commercial achievements and consistently exceeding targets – especially in formalized recognition programs.
Consistent Excellence: A strong track record of meeting and surpassing expectations.
Stability and Growth: Demonstrated ability to achieve long-term success and growth within previous roles.
HR Tech Expertise: Extensive experience in B2B SaaS Customer Success, ideally with HR technology solutions (Recruiting, HCM, LMS, etc.).
Industry Knowledge: Deep understanding of the challenges faced by HR, Recruiting, and Employee Development leaders.
Leadership: Recognized subject matter expert with experience coaching or mentoring others.
Curiosity and Creativity: Naturally curious and creative in your approach to solving problems.

Qualifications:

5+ years of SaaS Customer Success or Account Management experience, ideally in HR technology solutions (Recruiting, HCM, LMS, etc.).
Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through cross-sell and upsell opportunities.
Strong sales acumen, with excellent communication, negotiation, and relationship-building skills with HR and L&D decision-makers.
Analytical skills and the ability to leverage data to guide client conversations and uncover opportunities.
Proactive and collaborative mindset, with the flexibility to thrive in a fast-paced environment.

Target Total Compensation: This position offers OTE of $110,000 to $140,000, split between a base and variable compensation.

Our Policy

Affirmative Action Plan/Equal Employer Opportunity (AAP/EEO) Statement: Research suggests that both the confidence gap and imposter syndrome can make members of some groups (including women, members of the LGBTQIA+ and BIPOC communities, and candidates of less traditional age, education, or background) less likely to apply for jobs when they don't meet 100% of the qualifications. At Wonderlic, we are in the business of identifying potential, and we encourage all interested candidates to apply.

Wonderlic is proud to be an equal employment opportunity/affirmative action employer. Here, diversity is valued and celebrated, and this is what makes us such a successful team. Wonderlic does not discriminate in employment on the basis of race, color, religion, gender, gender identity, pregnancy status, national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military/veteran status, or any other factor protected by law.

In addition, we will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please get in touch with us at [email protected] to request an accommodation.

Disclaimer: This job description is not designed to include a comprehensive list of duties and responsibilities that are required of the employee. Duties and responsibilities may change or be assigned at any time, with or without notice.

#BI-Remote #LI-Remote

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