Public Benefits Specialist 4 - Case Planning and Support Specialist
Every day, people across Washington state face hard moments. A lost job. A sudden bill. A family crisis. In those moments, the Washington State DSHS's Community Service Division (CSD) becomes a lifeline. We are currently hiring for a Case Planning and Support Specialist to join our Lakewood Community Services Office in Lakewood, WA.
In this position, you'll help people take the first step toward stability by guiding individuals and families through programs that provide essential support. You'll listen carefully, ask thoughtful questions and help people understand what help may be available to them. This position blends careful analysis with human connection. You'll review financial information, verify documents and determine eligibility for assistance programs. At the same time, you'll help people build plans to remove barriers, find services and move toward employment and self-sufficiency.
Even though you will be working independently to decide eligibility and handle complex case decisions, you'll also work closely with community partners such as training providers and social service programs to coordinate services and support people facing complex challenges. The decisions you make help ensure that assistance reaches the people who need it and that public resources are used responsibly.
Pierce County employees are eligible to receive an Orca Card for transportation needs.
See why people like you choose careers with DSHS:
Some of what you will do:
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Conduct detailed interviews to assess eligibility for public assistance, including cash, food, and medical programs.
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Determine and redetermine eligibility for assistance programs using program rules and careful document review.
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Conduct group and one-on-one orientations that explain programs clearly to new applicants.
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Develop, monitor, and update personalized case plans that address barriers and support employment goals.
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Connect people to housing support, mental health care, substance use treatment, job training, and other community services.
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Review and interpret documents such as court orders, leases, and medical notes to determine the right program fit.
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Authorize and track support services like transportation, childcare, or work clothing.
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Visit clients at home or another location when they cannot come into the office, to complete assessments and connect them with services.
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Identify overpayments, refer them to the Office of Financial Recovery, respond to case audits, and act as a mandatory reporter when needed.
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Maintain accurate case notes and documentation across systems such as ACES, Barcode, eJAS, and the Health Plan Finder.
Who should apply? Professionals with:
Twelve months of experience as a Public Benefits Specialist 3.
OR
A bachelor’s degree or higher AND twelve months of experience as a Public Benefits Specialist 2 determining eligibility for public assistance or long-term care services.
OR
Five years of combined higher education and/or equivalent experience may substitute for degree and PBS work experience requirements. Total must include at least one-year equivalent work experience. Examples of equivalent experience include but are not limited to:
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Providing eligibility for services or direct customer service serving historically marginalized communities.
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Experience examining/processing loan applications.
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Medical insurance or rehabilitation claims.
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Unemployment insurance claims.
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Providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information.
AND
Satisfactory completion of the agency’s Public Benefits Specialist Training Program.
Out-of-state experience conducting financial eligibility determination for public assistance, including financial, medical and food benefit programs, will be considered toward experience. Additional professional experience described above will substitute year for year for the required education.
Additional knowledge, skills, and abilities we're looking for:
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Eligibility expertise: Analyzes financial, legal, and personal documentation to determine and redetermine eligibility for public assistance programs.
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Policy interpretation: Applies Washington Administrative Code, Revised Code of Washington, and agency procedural manuals to ensure eligibility decisions meet federal and state requirements.
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Case planning: Develops and monitors service plans that address barriers to participation while connecting people to employment, training, and support services.
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Equity and cultural competence: Promotes equity and provides respectful, culturally responsive service to people from diverse backgrounds, using interpreter or translation services when needed.
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Analytical skills: Evaluates written and verbal information, identifies patterns, and decides on appropriate program actions or referrals based on the information gathered.
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Communication: Explains benefit programs, eligibility decisions, and program requirements clearly, while maintaining respectful interactions with people and partners.
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Crisis navigation: De-escalates difficult interactions and supports people experiencing stress or frustration, while maintaining professionalism and service standards.
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Confidentiality: Safeguards sensitive personal information by following strict privacy rules and ensuring client data is handled and shared appropriately.
Interested? Apply today!
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions? Please contact DSHS Recruiter, Georgina Pringle at
[email protected] and reference job number 05921.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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