Description:
*This job position is strictly on-site in Washington State. This is not a remote position*
Benefits of Working at Nisqually Red Wind Casino Include:
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FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
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FREE Short-Term Disability, Life and Accident Insurance
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FREE Meal during shift
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FREE gaming license renewals
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FREE uniform dry cleaning services
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$1 per hour shift differential
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Paid Time Off & Paid Holidays
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Floating holidays
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401(K) Retirement Program (match up to 4%)
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Tuition Reimbursement
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Health & Wellbeing Reimbursements
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Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
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Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
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Flex spending and Dependent care spending
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Career advancement opportunities
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Periodic Team Member contests and giveaways
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Team Member dining and gift shop discounts
POSITION OBJECTIVES: Support the computer systems to assist the casino Team Members in providing exceptional service and value to casino guests.
Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities
Our Vision: Creating incredible experiences.
Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork
JOB SUMMARY: Install new software releases, system upgrades, evaluate and install patches and resolve software problems. Maintain data files and monitor system/server configuration(s) to ensure data integrity. Assists other team members in troubleshooting problems. Provide Tier II/III-level telephone support and troubleshooting. Mentor IT Technicians. Provide analysis and recommendations regarding the computer system configuration and needs of the Casino. Rely on instructions and pre-established guidelines to perform the functions of the job.
ESSENTIAL FUNCTIONS OF THE JOB:
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Mentor IT Technicians.
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Ensure the integrity of authorized company computer systems.
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Monitor the system daily and respond immediately to security or usability concerns.
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Communicate information about system changes, issues and problems through proper channels to appropriate Team Members.
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Submit written reports to IT Director regarding integrity issues and other reporting as assigned.
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Train Team Members where needed and/or directed.
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Provide technical support for both hardware and software issues our users encounter.
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Responsible for guest service training and facilitating the Guest Service Policy.
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Perform other duties as assigned.
Requirements:
QUALIFICATIONS
Required skills and knowledge:
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High school diploma or GED certificate.
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Any one or any combination of the following that totals two academic years (24 months): (a) college/vocational/technical (b) work experience related to computer software or hardware.
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Advanced knowledge of computer functions and operations.
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Advanced knowledge of networks and peripherals.
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Advanced knowledge of diagnosing computer problems.
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Two years’ experience of installing and administrating Microsoft operating systems outside of training or education.
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Four years working in Information Technology.
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CompTIA A+ Certification.
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CompTIA Network+ Certification.
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M365 Certified: Fundamentals.
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Ability to work all shifts including weekends and holidays.
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Pass NRWC pre-employment testing.
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Must be dependable, responsible and willing to work a flexible schedule.
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Ability to respond to critical issues after working hours on a limited basis.
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Excellent verbal and written communication skills.
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Ability to work in a team environment.
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Excellent interpersonal skills.
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Ability to manage people.
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Ability to work without direct supervision.
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Possess excellent decision-making skills.
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Ability to manage time effectively.
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Administrative abilities, including record keeping.
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Excellent customer service skills.
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Ability to obtain a Class III Gaming License.
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Preferred skills and knowledge:
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Microsoft MCSA or MCSE certification.
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Bachelor’s Degree in Computer Science.
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Preferred skills and knowledge:
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Microsoft MCSA or MCSE certification.
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Bachelor’s Degree in Computer Science.
PHYSICAL REQUIREMENTS:
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Ability to stoop, kneel, crouch, reach, push, and pull.
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Ability to stand or move around continuously for 8 or more hours.
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Ability to lift 75 pounds.
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Ability to tolerate a smoke-filled environment.
NATIVE AMERICAN HIRING PREFERENCE
