Top 29 Guest service agent Jobs in Olympic Valley Ca

Front Desk Agent- FT- OVI
Olympic Village Inn —Olympic Valley, CA
- $24 - $26 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Pass drug screening
Quick Apply
Front Desk Agent
Hyatt Vacation Club at Northstar Lodge —Truckee, CA
- $23 an hour
- Weekends as needed
- Ability to walk for extended periods
- Pass drug screening
- Ability to sit for extended periods
- Free parking
- Health insurance
Front Desk Agent - Part-Time
Everline Resort & Spa —Olympic Valley, CA
- From $22 an hour
- 8 hour shift
- Entry level
- Resort
- Health insurance
- Dental insurance
Front Desk Associate / Reservations Agent
Clair Tappaan Lodge —Norden, CA
- $25 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Guest Services Agent - Full Time
SpringHill Suites by Marriott —Truckee, CA
- $22 an hour
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Writing skills
Quick Apply
9d
Asst Director Guest Services
Hilton Grand Vacations —South Lake Tahoe, CA
- $25.00 - $25.50 an hour
- Full-time
- Inventory management
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Front Desk Agent
Marriott Grand Residence Club, Lake Tahoe —South Lake Tahoe, CA
- $22.30 an hour
- Weekends as needed
- Ability to walk for extended periods
- Pass drug screening
- Hotel
- Free parking
- Health insurance
2d
Front Desk Agent
Marriott's Timber Lodge —South Lake Tahoe, CA
- $22.30 an hour
- Weekends as needed
- Ability to walk for extended periods
- Pass drug screening
- Ability to sit for extended periods
- Free parking
- Health insurance
9d
Front Desk Agent
Margaritaville Resort Lake Tahoe —South Lake Tahoe, CA
- $22 an hour
- Temporary
- Background check
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Part-Time Front Desk Agent
Margaritaville Resort Lake Tahoe —South Lake Tahoe, CA
- $22 an hour
- Part-time
- Background check
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Front Desk Agent
Edgewood Tahoe Resort —Stateline, NV
- $20.50 - $21.00 an hour
- Weekends as needed
- Administrative experience
- Computer skills
- Communication skills
Quick Apply
Front Desk Agent-1
Margaritaville Resort Lake Tahoe —South Lake Tahoe, CA
- $22 an hour
- Part-time
- Background check
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Front Desk Agent
Rebel Hotel Company —South Lake Tahoe, CA
- Part-time
- Hotel
- Assembly
- Entry level
Quick Apply
Front Desk Clerk
Hilton Grand Vacations —South Lake Tahoe, CA
- $19.00 - $19.50 an hour
- Full-time
- Sales
- Writing skills
- English
- Employee stock purchase plan
- Health insurance
3d
Night Auditor (PT) - Front Desk Operations
SpringHill Suites Truckee —Truckee, CA
- $21 an hour
- Part-time
- Sales
- Ability to walk for extended periods
- Writing skills
Quick Apply
Full-Time Front Desk Agent
Margaritaville Resort Lake Tahoe —South Lake Tahoe, CA
- $22 an hour
- Weekends as needed
- Background check
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Lead Hotel Guest Service Agent
Caesars Entertainment —Lake Tahoe, NV
- Full-time
- Microsoft Word
- Background check
- Basic math
Front Desk Agent
Heavenly Mountain Resort —South Lake Tahoe, CA
- $20 - $23 an hour
- Seasonal
- 18 years or older
- Computer literacy
- English
- 401(k)
- Employee assistance program
Quick Apply
7d
Front Desk Agent
Americana Vacation Club —South Lake Tahoe, CA
- $16.90 - $20.00 an hour
- Part-time
- In person
- Bilingual
- Hotel
- Fair chance
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent
Landry's Inc. —Stateline, NV
- From $17.50 an hour
- 18 years or older
- Sales
- Basic math
- 401(k)
- Paid time off
10d

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Front Desk Agent- FT- OVI

Olympic Village Inn -
Olympic Valley, CA

Quick Apply

Job Details

Full-time
$24 - $26 an hour

Qualifications

Guest reservation booking
Phone communication
Hotel and accommodations guest check-in
Hotel and accommodations guest special request handling
English
Hotel and accommodations guest inquiries
Hotel and accommodations guest check-out
Attention to detail
Hotel and accommodations guest issue escalation
Hotel and accommodations guest complaints handling
Client interaction via phone calls

Full Job Description

Position Summary/ Objective:

Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.

Primary Essential Functions:

All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
Check guests/owners in and out of the resort, answering any questions they may have.
Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person.
Answer a high volume of inbound calls from guests/owners.
Communicate effectively with guests, owners, supervisors and associates.
Resolve customer complaints and problems calmly and effectively.
Obtain or confirm guest information, assign rooms, and activate and distribute keys.
Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary.
Occasionally deliver guest request items to and from rooms.
Responsible for conducting all responsibilities in a professional and ethical manner.
Responsible for maintaining a consistent, regular attendance record.
Adhere to performance standards, company policies and procedures, as they relate to the department.
Flexibility for Shifts. Weekends needed.

Education, Skills & Experience:

The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.

1+ years of related experience, preferably within the hospitality industry.
Professional telephone etiquette is required.
High school diploma or equivalent.
Excellent communication and organizational skills.
Experience in the hospitality industry (time share preferred).
Ability to work well in a diverse team environment.

Additional Eligibility Qualifications Required:

Must be available to work various shifts including weekends and holidays.
Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.
Ability to speak and understand the English language.

Physical, Environmental & Other Requirements:

Must be able to stand and/or walk for up to 8 hours.
Must also be able to sit, stoop, kneel, crouch and crawl.
Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.
Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.

EEO Statement:

Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.

Other Duties:

Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.
You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
Management has the right to revise this job description at any time.
The job description is not a contract for employment.

Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in olympic valley ca

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