At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Mail Operations & Logistics Associate
USPS/Courier Services/Lockbox Operations/Vendor Performance
This role will lead the day-to-day operations and strategic management of multiple third-party vendors providing mail services, courier operations, and equipment maintenance across FNBO's lockbox and mail processing operations. This includes coordinating USPS mail services for lockbox operations, managing express courier services (DHL, FedEx, UPS), overseeing mail courier services for USPS pickup operations, and managing equipment vendor relationships with OPEX for lockbox processing equipment maintenance and repairs.
The position will manage vendor performance against service level agreements, oversee mail processing optimization and equipment uptime across all locations, and coordinate timely maintenance and repair services. The role will gather data and identify opportunities for process efficiencies, quality improvements, cost optimization, and enhanced customer service delivery while ensuring compliance with postal regulations and equipment manufacturer specifications.
About This Role:
1. Vendor Management and Operations:
Lead day-to-day operations with USPS, express couriers, mail pickup services, and equipment vendors across all lockbox and mail processing locations.
- Manage vendor performance against established SLAs including mail delivery schedules, courier pickup/delivery times, equipment maintenance response times, and service quality standards
- Coordinate USPS mail services for lockbox operations including route optimization, delivery scheduling, and postal regulation compliance
- Oversee express courier services (DHL, FedEx, UPS) for time-sensitive lockbox and mail deliveries
- Manage mail courier services for USPS pickup operations ensuring timely collection and processing
- Coordinate OPEX equipment maintenance schedules, repair response times, and parts availability for lockbox processing equipment
2. Mail Processing and Equipment Optimization:
- Manage mail processing optimization across all locations including coordinating mail volumes and delivery schedules
- Oversee equipment maintenance scheduling and coordinate preventive maintenance programs with OPEX to maximize uptime
- Create and maintain mail volume forecasting models based on seasonal trends, client requirements, and business growth projections
- Establish emergency procedures and contingency plans for service disruptions and equipment failures
- Monitor equipment performance metrics and coordinate timely repairs to minimize processing delays
3. Quality Assurance and Risk Management:
- Lead the creation of automated quality assurance processes for mail handling, courier performance, and equipment reliability monitoring
- Research and resolve mail processing issues, courier service problems, and equipment malfunctions with internal stakeholders and vendors
- Implement controls to ensure accurate mail processing, proper documentation, and audit trail maintenance for all vendor services
- Monitor and report on mail service incidents, courier delivery exceptions, equipment downtime, and operational disruptions
- Ensure compliance with postal regulations, courier service requirements, and equipment safety protocols
4. Process Improvement and Cost Management:
- Create increased efficiency in daily mail operations including vendor coordination, route optimization, and equipment utilization
- Enhance forecasting processes including refining mail volume models, delivery optimization, and maintenance cost projections
- Provide opportunities to reduce vendor costs through process improvements, route consolidation, or competitive sourcing initiatives
- Analyze vendor pricing structures and negotiate favorable terms for mail services, courier operations, and equipment maintenance contracts
- Coordinate equipment upgrade evaluations and vendor selection processes to improve processing capabilities
5. Strategic Planning and Business Support:
- Support new client onboarding by providing expertise on mail processing requirements, courier service capabilities, and equipment capacity planning
- Work cross-functionally with Lockbox Operations, Branch Operations, and IT teams to achieve desired service outcomes
- Collaborate with Compliance and Audit teams to ensure vendor oversight meets regulatory requirements and postal regulations
- Assist mail services with business continuity planning and disaster recovery procedures
- Support capacity planning for peak processing periods and volume fluctuations
6. Technology and Systems Coordination:
- Coordinate with IT and analyst teams on mail processing system integrations, equipment connectivity, vendor maintenance schedule and vendor data feeds
- Support implementation of mail tracking tools, equipment monitoring systems, and vendor performance dashboards
#IND123
The Ideal Candidate for This Role:
- Bachelor's Degree or equivalent experience required
- 5+ years of experience in Banking Operations, with specific experience in mail processing, lockbox operations, or vendor management
- Strong understanding of postal regulations, courier service requirements, and equipment maintenance protocols
- Vendor management experience with demonstrated ability to manage multiple service providers across different service categories
- Experience with mail processing operations, equipment maintenance scheduling, and service level management
- Knowledge of lockbox processing operations, mail handling procedures, and regulatory compliance requirements
- Experience managing USPS relationships, express courier services, or equipment maintenance vendors
- Knowledge of mail processing systems, lockbox equipment, and performance optimization tools
- Consistent focus on operational excellence and challenging the status quo to improve efficiency
- Proven experience in handling multiple priorities and achieving desired outcomes in time-sensitive processing environments
- Excellent communication skills and ability to work efficiently with internal teams, vendors, and service partners
- Experience with contract negotiation, vendor performance management, and cost optimization initiatives
Candidates must possess unrestricted work authorization and not require future sponsorship.
Compensation:
Compensation range (base pay): $47,613.00-$78,560.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.
Work Environment:
It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.
Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/ .
For additional information regarding compensation and benefits, e-mail FNBO at [email protected] . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Job number: R-20260481
Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.
Learn more here.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download 'EEO is The Law' Self-Print Poster
Click here to download 'EEO is The Law' Supplement for Federal Contractors
Click here to download 'EEO is The Law' GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
