Top 4 911 telecommunicator Jobs in Omaha Ne

Telecommunicator 1
Pottawattamie County —Council Bluffs, IA
- $23.40 an hour
- 12 hour shift
- 18 years or older
- CPR Certification
- BLS Certification
- Wellness program
- Paid holidays
Telecommunicator III
Pottawattamie County —Council Bluffs, IA
- $56,222.40 - $57,636.80 a year
- 12 hour shift
- 18 years or older
- English
- Mid-level
- Paid holidays
- Disability insurance

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Receives and disseminate emergency calls at Boys Town Village for maintenance of facilities, appliances, plumbing, electrical, grounds or environmental services…
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Cedarhurst of La Vista —La Vista, NE
Graduation from an accredited nursing school and a current state license for LPN or RN is required at all times. CPR or BLS certification preferred.
$30 - $34 an hour
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Telecommunicator 1

Pottawattamie County -
Council Bluffs, IA

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Job Details

Full-time
$23.40 an hour

Benefits

Wellness program
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Life insurance
Retirement plan
Paid sick time

Qualifications

CPR Certification
Records maintenance
Confidential information handling
Phone communication
BLS Certification
First aid
Employee relationship building
Emergency medical dispatch
Windows
High school diploma or GED
Driver's License
Public safety procedures
Data interpretation
Telephone systems
Stakeholder relationship building

Full Job Description

Salary

$23.40 Hourly

Location

Courthouse: 227 South 6th Street, Council Bluffs, IA

Job Type

Full-time

Job Number

2026-037

Department

Communications (911)

Opening Date

04/01/2026

Closing Date

6/7/2026 11:59 PM Central

ANNOUNCEMENT & PURPOSE OF POSITION

The 911 Telecommunicator I serves as the first point of contact between the public and emergency service response personnel (law enforcement, fire, and medical). This critical communications role is responsible for receiving and providing vital information/instructions, evaluating and prioritizing emergency/non-emergency requests, coordinating appropriate resources and multi-agency responses to ensure public safety. This position requires the ability to work independently, remain composed, make sound decisions, and perform quickly and effectively in high-stress situations.

Pottawattamie County offers employees a strong benefit plan at a reasonable cost. Our benefit offerings include health, dental, vision, life insurance, long-term disability, and other voluntary benefits.

To highlight some of our amazing benefits:

We offer a family plan at $233.82/individual plan at $98.94 per month cost to the employee, with an additional $30 savings if the employee participates in the wellness program.
$1500 family deductible
100% employer paid long-term disability coverage
Premium free dental coverage
Generous paid time off; sick leave and vacation leave
IPERS retirement; Unlike benefits from other retirement plans, IPERS benefits aren’t tied to the performance of the stock market. With IPERS, you don’t need to make complicated investment decisions for your retirement dreams to become a reality.

For full details on Pottawattamie County's extensive benefits, view the Benefit Guide! (Download PDF reader)

ESSENTIAL FUNCTIONS

Receive, evaluate, and prioritize emergency and non-emergency calls via telephone, text, video, or data feeds, using established protocols and technology to determine the appropriate response.
Communicate effectively and empathetically with callers in crisis, providing pre-arrival and post-dispatch instructions (e.g., CPR, active shooter, medical emergencies) while maintaining composure under pressure.
Interpret and verify caller location and incident data using mapping software, GIS tools, and automated location systems to ensure precise response coordination.
Manage multiple incidents simultaneously, demonstrating strong critical thinking, prioritization, and decision-making skills in high-stress situations.
Document incident details accurately and efficiently while maintaining situational awareness and ensuring responder safety.
Utilize specialized communication resources, including TDD/relay services, language interpretation, and text-to-911, to assist callers with disabilities or language barriers.
Adhere to all operational policies, legal standards, and confidentiality requirements while maintaining ongoing training, certifications, and professional development.

ESSENTIAL KNOWLEDGE, EXPERIENCE AND ABILITY

Required completion of I.L.E.A. 40-hour or equivalent Basic Telecommunicator course provided by agency and the following certifications:
- CPR
- Emergency Medical Dispatch (EMD)
- NCIC/I.O.W.A. System – Must obtain this certification within 6 months of hire date to retain employment
Proficiency with Windows-based, various other software applications, and telecommunications equipment.
Quickly learn, retain, and apply knowledge of the policies, procedures, laws, ordinances, regulations, and geographical data affecting public safety call-taking and the ability to apply them appropriately as a Telecommunicator 1.
Handle multiple tasks simultaneously, under pressure.
Utilize logic, critical thinking, and sound judgment to analyze data, problem solve, and make rapid decisions from information that may be confusing, hostile, disjointed and/or incomplete.
Build cooperative, professional relationships with individuals from diverse backgrounds, teams, and external agencies.
Compile, prepare, and maintain clear and accurate records.
Maintain confidentiality and demonstrate tact and trustworthiness with sensitive information.

ESSENTIAL EDUCATION, CERTIFICATION AND/OR LICENSES

Must be at least 18 years old with a high school diploma or GED
Valid driver's license and authorization to work in the U.S. (citizen or legal resident)
Ability to pass a drug screening and background investigation that meets all local, state, and federal requirements (no felony or serious/aggravated misdemeanor convictions)
Strong attention to detail, accuracy, patience and empathy
Willing and able to work rotating 12 hour shifts – including nights, weekends, holidays – and report during inclement weather or emergency call-backs to maintain 24/7 coverage
Maintain regular, reliable, and punctual attendance

Apply Now

Refine Your Search

911 telecommunicator jobs in omaha ne

Telecommunicator 1

Telecommunicator III

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ANNOUNCEMENT & PURPOSE OF POSITION

ESSENTIAL FUNCTIONS

ESSENTIAL KNOWLEDGE, EXPERIENCE AND ABILITY

ESSENTIAL EDUCATION, CERTIFICATION AND/OR LICENSES

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