Top 232 Customer advocate Jobs in Omaha Ne

CRS - 211 Helpline: PT/FT shifts and multiple NIGHT shifts
United Way of the Midlands —Omaha, NE
- $17.50 an hour
- Part-time
- Microsoft Outlook
- Word processing
- High school diploma or GED
- Disability insurance
- 401(k)
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9d
Call Center, 211 Helpline, Multiple Shifts available. Full and Part time.
United Way of the Midlands —Omaha, NE
- $17.50 an hour
- Part-time
- Microsoft Outlook
- Word processing
- High school diploma or GED
- Disability insurance
- 401(k)
Quick Apply
Customer Care Advocate
MetLife —Omaha, NE
- $41,600 a year
- Overtime
- High school diploma or GED
- Continuous improvement
- US work authorization
- Paid training
- Paid holidays
Human Resources Specialist - Omaha Branch Liaison
Federal Reserve Bank of Kansas City —Omaha, NE
- $68,200 - $110,600 a year
- Full-time
- Mid-level
- Office
- 3 years
3d
Social Worker
ONEWORLD COMMUNITY HEALTH CENTERS INC —Omaha, NE
- Full-time
- Spanish
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Authorization Management Specialist (Amber Specialty Pharmacy)
Amber Specialty Pharmacy —Omaha, NE
- $19 - $20 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
7d
Data Scientist
Agile Defense —Omaha, NE
- Mid-level
- Office
- 3 years
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Vehicle Delivery Driver - 4 day work week!
Carvana —Omaha, NE
- From $18 an hour
- Clean driving record
- Ability to walk for extended periods
- DOT physical examination
- Wellness program
- Employee stock purchase plan
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Staff RN - Behavioral Health / Emergency - Part Time / Days
Children's Nebraska —Omaha, NE
- Part-time
- Nursing
- Medication administration
- Patient monitoring
Customer Delivery Driver- 4 day work week!
Carvana —Papillion, NE
- From $18 an hour
- Clean driving record
- Ability to walk for extended periods
- DOT physical examination
- Wellness program
- Employee stock purchase plan
Quick Apply
Customer Delivery Driver- 4 day work week!
Carvana —Bennington, NE
- From $18 an hour
- Clean driving record
- Ability to walk for extended periods
- DOT physical examination
- Wellness program
- Employee stock purchase plan
Quick Apply
Customer Service Delivery Advocate - 4 day work week!
Carvana —Bellevue, NE
- From $18 an hour
- Clean driving record
- Ability to walk for extended periods
- DOT physical examination
- Wellness program
- Employee stock purchase plan
Quick Apply
Staff RN - Experienced Bedside Behavioral Health / Emergency - Full time/Nights
Children's Nebraska —Omaha, NE
- Weekends as needed
- Nursing
- Medication administration
- RN License
LPN Homecare
Maxim Healthcare —Omaha, NE
- $35 an hour
- Part-time
- BLS Certification
- Mid-level
- Pediatrics
- Commuter assistance
- Health savings account
Quick Apply
2d
Route Sales Support Driver
Vestis —Omaha, NE
- Online Application
- Basic math
- Mid-level
- High school diploma or GED
Quick Apply
LPN Homecare - $34/hour
Maxim Healthcare —Glenwood, IA
- $34 - $38 an hour
- Part-time
- BLS Certification
- Mid-level
- Pediatrics
- Commuter assistance
- Health savings account
Quick Apply
7d
LPN 1.1 School Nurse
Maxim Healthcare —Omaha, NE
- $35 - $38 an hour
- PRN
- LVN
- Patient monitoring
- BLS Certification
- Commuter assistance
- Health savings account
Quick Apply
2d
Lead Software Engineer
Leidos —Omaha, NE
- $107,900 - $195,050 a year
- Full-time
- 6 years
- System design
- Office
- Relocation assistance
Elite Client Advocate
Orion Advisor Solutions —Omaha, NE
- $94,869 - $146,945 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Bachelor's degree
- Paid parental leave
- Loan repayment program
9d
Customer Service Member Support Rep
Detego Health —Omaha, NE
- $20 - $22 an hour
- Full-time
- Background check
- HIPAA
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
8d

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CRS - 211 Helpline: PT/FT shifts and multiple NIGHT shifts

United Way of the Midlands -
Omaha, NE

Quick Apply

Job Details

Part-time | Full-time
$17.50 an hour
9 days ago

Benefits

Disability insurance
401(k)
Tuition reimbursement
Professional development assistance

Qualifications

Microsoft Outlook
Word processing
High school diploma or GED
Computer hardware
Telephone systems

Full Job Description

Job Title: Community Resource Specialist I

Department: 211 Helpline

Supervisor: 211 Management

FLSA Status: Part-time, Non-Exempt

Location: Omaha, NE -

Hours: Multiple Shifts - including many Night options/shifts

About United Way of the Midlands:

Since 1923, United Way of the Midlands (UWM) has served the Omaha-Council Bluffs metro by bringing together the business, government and not-for-profit sectors and raising money to support our community’s most impactful health and human service programs. UWM’s funded programs and direct services – including JAG Nebraska, 211 and the Weatherization Assistance Program – focus on four key areas to improve health and well-being for all, build financial stability and strength, help young people realize their full potential and address urgent needs today to advance a better tomorrow. At United Way, we are committed to fostering integrity, inclusion, and responsibility across our work where all employees feel valued, respected, and empowered to bring their unique perspectives and experiences to the table.

UWM’s Mission:

United Way of the Midlands UNITES our community’s CARING SPIRIT to build a STRONGER tomorrow.

Guiding Principles:

At United Way of the Midlands, we…

Build TRUST in everything we do.
Extend GRACE by thinking beyond ourselves.
Show GRIT by bringing it everyday.
Be OPEN to embracing others’ differences.
Actively ENGAGE by listening and sharing.
Live CURIOUSLY to learn constantly.

Community Resource Specialist Summary:

The Community Resource Specialist I is responsible for responding to individuals in need of assistance through multiple channels of communication.

Responsibilities:

Answers phone calls, email, chat and text, demonstrating strong customer focus with all users of the service; ability to work with diverse populations within the context of developing the cultural competency needed, to provide appropriate resources to inquirers.
Maintains a nonjudgmental attitude when speaking with clients, displaying sensitivity to all cultural backgrounds.
Identifies and reflects the feelings of callers in crisis.
Assesses the clients’ needs or situation using pertinent questions and the principles of active listening.
Advocates for clients when appropriate.
Requests statistical and demographic information related to our clients to assist in the determination and tracking of unmet needs in the community.
Records clients' information into the call center database and provide referrals to the appropriate resources as needed.
Places outbound calls to follow-up with a percentage of our clients to determine if their needs were met.
Completes assessments for clients in high-risk situations.
Accesses the 2-1-1 database for resources and appropriately refer clients.
Identifies requests for resources that are not available in our database and inform the call center database Manager of unmet needs.
Maintains an acceptable level of call handling and customer service performance as described by the 2-1-1 training standards.
Completes all training for new programs and services related to 2-1-1 and provide feedback as needed.
Completes the Inform USA Community Resource Specialist certification exam within six months of eligibility to ensure adherence to industry standards and quality service delivery.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Required Skills and Abilities:

High level of professionalism, confidentiality and capacity to work independently.
High level of written and verbal communication skills with attention to detail and organization.
Demonstrate proficiency in using call center software, computer hardware and telephone equipment.
Ability to work alternative schedules and demonstrate flexibility in times of disaster.
Engage in and maintain knowledge of UWM programs and strategies.
Proactive in engaging in or seeking out self-learning opportunities.
Ability to work effectively as a team member and assist other staff members willingly.
English proficiency sufficient and bilingual preferred for communication with supervisors, co-workers, clients and customers.
Knowledge of MS Office Outlook, Excel, Access and Word Processing software.

Education and Experience:

Associate's degree (preferred) from two-year College or University and/or one to two years related experience and/or training in Social Services or Human Services.
A high school diploma or GED is required for this position.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must occasionally lift and/or move up to 10 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

Benefits:

Generous 401(k) Retirement plan
Paid vacation and sick time
Employer-paid life and disability insurance
Professional development assistance
Tuition reimbursement

United Way of the Midlands is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Quick Apply

Refine Your Search

customer advocate jobs in omaha ne

CRS - 211 Helpline: PT/FT shifts and multiple NIGHT shifts

Call Center, 211 Helpline, Multiple Shifts available. Full and Part time.

Customer Care Advocate

Human Resources Specialist - Omaha Branch Liaison

Social Worker

Authorization Management Specialist (Amber Specialty Pharmacy)

Data Scientist

Vehicle Delivery Driver - 4 day work week!

Staff RN - Behavioral Health / Emergency - Part Time / Days

Customer Delivery Driver- 4 day work week!

Customer Delivery Driver- 4 day work week!

Customer Service Delivery Advocate - 4 day work week!

Staff RN - Experienced Bedside Behavioral Health / Emergency - Full time/Nights

LPN Homecare

Route Sales Support Driver

LPN Homecare - $34/hour

LPN 1.1 School Nurse

Lead Software Engineer

Elite Client Advocate

Customer Service Member Support Rep

I want to receive the latest job alert for customer advocate in omaha ne

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