Top 22 Customer service coordinator Jobs in Omaha Ne

Workforce Coordinator
Smart Start —Omaha, NE
- 8 hour shift
- Remote
- Mid-level
- Communication skills
- Ability to lift 25 pounds
- Disability insurance
- Health insurance
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6h
Lead Service Coordinator
The Frazier Co —Omaha, NE
- $60,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Disability insurance
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Service Coordinator
Cassling —Omaha, NE
- On call
- Hybrid work
- ERP systems
- Mid-level
- Office
- Wellness program
- Paid parental leave
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Multi Site Customer Service Coordinator
Ricoh —Omaha, NE
- Overtime
- Hospitality
- High school
- Office
13d
Service Coordinator
The Frazier Co —Omaha, NE
- $40,000 - $50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Disability insurance
Quick Apply
11d
Customer Resolution Coordinator
Mastery Logistics Systems —Omaha, NE
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- AD&D insurance
- Health insurance
7d
Service Coordinator
Prime Communications Inc —Elkhorn, NE
- $50,000 - $60,000 a year
- English
- Mid-level
- High school diploma or GED
Quick Apply
14d
Client Service Coordinator
Ameriserve International, Inc. —Council Bluffs, IA
- $21.13 - $23.13 an hour
- Full-time
- 18 years or older
- Computer literacy
- Writing skills
- Paid training
- Health insurance
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Service Appointment Coordinator - Lexus of Omaha
Lexus of Omaha —Omaha, NE
- $18 an hour
- Full-time
- Background check
- 18 years or older
- Dealership
- Paid parental leave
- Health savings account
Quick Apply
3d
Customer Success Guide (Project & Account Coordinator)
Decker Sports —Omaha, NE
- $47,000 - $52,000 a year
- Full-time
- Mid-level
- Office
- Organizational skills
- Health insurance
- Paid time off
Quick Apply
8d
Customer Experience Coordinator
TJ Maxx —Omaha, NE
- $16.00 - $16.50 an hour
- Part-time
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
9d
Front Desk/Patient Care Coordinator
Camp Smile Pediatric Dentistry —Omaha, NE
- From $18 an hour
- Full-time
- Bilingual
- Dental office
- Administrative experience
- Dental insurance
- Flexible schedule
Quick Apply
14d
Inside Sales Coordinator
Cogent, Inc. —Omaha, NE
- $23 - $26 an hour
- Full-time
- Background check
- Microsoft Excel
- Computer literacy
- Profit sharing
- Health savings account
Quick Apply
Project Coordinator/Install Service Coordinator-Kansas City
Lifeway Mobility Holdings LLC —Omaha, NE
- $23 - $25 an hour
- Full-time
- ERP systems
- Mid-level
- 3 years
Quick Apply
Customer Experience Coordinator
Marshalls —Omaha, NE
- $16.00 - $16.50 an hour
- Weekends as needed
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
Coordinator- Cust Svc / Dispensing Optician
Walman —Omaha, NE
- Full-time
- Hospitality
- Microsoft Outlook
- HIPAA
- Health insurance
- Paid time off
2d
Customer Experience Coordinator - Omaha, NE
Veterinary Emergency Group (VEG) —Omaha, NE
- Weekends as needed
- Hospital
- Computer skills
- 1 year
- Travel reimbursement
- Continuing education credits
Customer Experience Coordinator (Part-Time)- Omaha, NE
Veterinary Emergency Group (VEG) —Omaha, NE
- Part-time
- Computer skills
- 1 year
- No travel
- Travel reimbursement
- Continuing education credits

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Clinical Research Coordinator
Confidential —Omaha, NE
Experience working with clinical trials, observational studies, registries, or sponsor-led research studies. Sit at a desk and use a computer, phone, and office…
$24 - $29 an hour
Quick Apply
3d
Emergency Preparedness Coordinator
Sarpy/Cass Health Department —Papillion, NE
Do you have a bachelor's degree in public health, emergency management, biology or social sciences, health sciences, nursing or related field?
Quick Apply
8d

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Client Resource Coordinator 2
Johnson Controls —Dublin, OH
Under direct supervision of the Area Resource Manager, the HVAC Customer Resource Coordinator receives and schedules customer calls for service.
$26.06 - $35.79 an hour
Customer Service Lead Coordinator
Aramark —Groveport, OH
? Dispatch technician to respond to serve calls. ? Receive service requests via phone calls, emails, and on-line submittals. ? Attention to detail is required.
$22 - $25 an hour

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Workforce Coordinator

Smart Start -
Omaha, NE

Quick Apply

Job Details

Full-time
6 hours ago

Benefits

Disability insurance
Health insurance
Dental insurance
Vision insurance
Life insurance

Qualifications

Operations coordination planning
Workforce management

Full Job Description

Workforce Coordinator

_______________________________________________________________

DEPARTMENT: Care Center Internal Sales

REPORTS TO: Care Center Manager

FLSA: Full-Time, Non-Exempt (Hourly)

Schedule: Monday-Friday

8-hour shift within our operating hours of 7:00 AM – 8:00 PM (Remote)

*This is a fully remote position, and all necessary equipment will be provided to ensure a productive and comfortable work environment*

Why You Should Join Us!

A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need
A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals
Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, life insurance, Telemedicine access, short & long-term disability, and more!
Positive work environments that offer work/life balance and professional growth
Mission-driven work making a global impact with local roots
The opportunity to have hands on work experience with industry leading, innovative technology

Position Summary

We are seeking an experienced Workforce Coordinator to join our call center Sales team. This role is responsible for monitoring real-time contact center performance, ensuring optimal staffing coverage, and supporting operational leaders through proactive workforce management.

The ideal candidate has hands-on experience with the Genesys Cloud Workforce Management (WFM) module, is comfortable making independent operational decisions, and takes ownership of solving problems in a fast-paced environment.

This position offers a unique opportunity to expand beyond traditional real-time responsibilities by gaining experience in forecasting, scheduling, and workforce planning.

Essential Duties and Responsibilities

Maintain vigilant awareness of agent schedule adherence and promptly communicate adherence concerns and outliers to contact center leadership.
Monitor the attendance line throughout the day, document employee call-ins, and communicate attendance impacts to leadership.
Review Paid Time Off (PTO) requests and approve, deny, or escalate requests in accordance with company policy and operational coverage requirements.
Assign and modify agent skills and queue memberships throughout the day to support changing business needs.
Perform proactive and retroactive adherence adjustments based on operational events and leadership direction.
Assist with occasional ad hoc reporting and workforce-related data requests.
Partner with Operations and Workforce Management leadership to maintain service level objectives and appropriate staffing coverage throughout the day.

Professional Development Opportunities

As proficiency is demonstrated, this role will have opportunities to expand into broader Workforce Management functions, including:

Weekly forecast creation and schedule publication.
Break, lunch, and activity code optimization.
Participation in monthly staffing meetings.
Ownership of staffing recommendations for assigned lines of business using Erlang-C staffing models.
Workforce roster maintenance and employee profile administration.
Exposure to forecasting methodology, capacity planning, and long-term workforce strategy.

Qualifications

Previous experience in workforce coordination, or in a comparable role required.
Experience using the Genesys Cloud Workforce Management (WFM) module in a contact center environment highly preferred.
Strong understanding of schedule adherence, intraday management, and workforce optimization.
Proficiency with Microsoft Excel.
Excellent organizational, analytical, and time management skills.
Strong written and verbal communication skills.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers to handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

#LI-Remote

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Refine Your Search

customer service coordinator jobs in omaha ne

Workforce Coordinator

Lead Service Coordinator

Service Coordinator

Multi Site Customer Service Coordinator

Service Coordinator

Customer Resolution Coordinator

Service Coordinator

Client Service Coordinator

Service Appointment Coordinator - Lexus of Omaha

Customer Success Guide (Project & Account Coordinator)

Customer Experience Coordinator

Front Desk/Patient Care Coordinator

Inside Sales Coordinator

Project Coordinator/Install Service Coordinator-Kansas City

Customer Experience Coordinator

Coordinator- Cust Svc / Dispensing Optician

Customer Experience Coordinator - Omaha, NE

Customer Experience Coordinator (Part-Time)- Omaha, NE

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