Top 15 Desk analyst Jobs in Omaha Ne

IT Service Support Analyst
Charles Schwab —Omaha, NE
- $21.59 - $41.25 an hour
- Hybrid work
- Mid-level
- Windows
- 3 years
- Paid parental leave
- Employee stock purchase plan
6d
Technical Analyst
Blue Cross and Blue Shield of Nebraska (BCBSNE) —Omaha, NE
- Weekends as needed
- Azure
- Research
- Mid-level
Operations Analyst
Physicians Mutual —Omaha, NE
- Full-time
- Mid-level
- Analysis skills
- Communication skills
- Dental insurance
- Life insurance
CYBER ANALYST (SENIOR)
Peraton —Offutt AFB, NE
- $80,000 - $128,000 a year
- 5 years
- Bachelor of Science
- Writing skills
- Health savings account
- Paid holidays
CYBER ANALYST (MID-LEVEL)
Peraton —Offutt AFB, NE
- $66,000 - $106,000 a year
- Bachelor of Science
- Writing skills
- Analysis skills
- Health savings account
- Paid holidays
CYBER ANALYST (SME)
Peraton —Offutt AFB, NE
- $112,000 - $179,000 a year
- 5 years
- Writing skills
- Master's degree
- Health savings account
- Paid holidays
CYBER INTELLIGENCE, SME
Peraton —Offutt AFB, NE
- $104,000 - $166,000 a year
- 5 years
- Bachelor of Science
- Writing skills
- Health savings account
- Paid holidays
Operations Analyst
Physicians Mutual Insurance Company, Inc. —Omaha, NE
- Full-time
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
Cyber Analyst (Network Sys Admin) – Mid-level
Amentum —Omaha, NE
- Full-time
- Azure
- 6 years
- Computer Science
Structured Credit Analyst-Residential Mortgage-Backed Securities (RMBS)
Weitz Investment Management, Inc. —Omaha, NE
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Profit sharing
- Health insurance
Quick Apply
Sales Representative – 1099 | $80K–$110K+ | AI-Proof Career in Storm Restoration
Premier Roofing Company —Omaha, NE
- $80,000 - $110,000 a year
- Weekends as needed
- 11+ years
- Driver's License
- Reliable transportation
Quick Apply

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Desktop Support Technician - ONSITE
Ovation Workplace Services —Omaha, NE
Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site…
$35,000 - $49,920 a year
Quick Apply
14d
Field Support Technician
HCL Technologies Limited - Business Services —Omaha, NE
CompTIA A+ certification or equivalent certification. Field service support technician: 3 years (Required). Testing the cables using the tester for IP phone and…
$47,000 - $76,000 a year
Quick Apply

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Instructional Assistant
Empower Behavioral Health & Intervention —Columbus, OH
EDUCATION REQUIRED: Must hold an associate degree or higher from an accredited institution of higher education; OR have completed at least 2 years of study (…
From $20 an hour
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Desktop Analyst
Elevance Systems —Hilliard, OH
To log all calls on the call logging system. Help desk: 1 year (Preferred). To take ownership of user problems and be proactive when dealing with user issues.
$24 - $25 an hour
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desk analyst jobs near omaha ne

IT Service Support Analyst

Charles Schwab -
Omaha, NE

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Job Details

$21.59 - $41.25 an hour
6 days ago

Benefits

Paid parental leave
Employee stock purchase plan
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Adoption assistance
Parental leave
Vision insurance
401(k) matching
Sabbatical

Qualifications

Live chat
Texting/chatbox tools
Phone communication
Employee relationship building
Windows
Internal employee customer service
Productivity software support
Desktop (troubleshooting support)
macOS
Desktop administration
Client interaction via phone calls

Full Job Description

Omaha, NE

Requisition ID 2026-121447 Category Technology Position type Regular Pay range USD $21.59 - $41.25 / Hour Application deadline 2026-06-05

Your opportunity

The Infrastructure, Operations & Cloud (IO&C) organization provides technology solutions and support for Schwab employees, as well as supporting the external Schwab client experience. The National Service Desk (NSD), as part of IO&C, provides front-line IT support services for the Schwab workforce to report technology issues, restore service, and raise up issues to second-level support that cannot be resolved at first contact.

We are seeking an IT Service Support Analyst to provide level one support via phone and chat for the internal Schwab workforce. This includes managing incidents (service disruptions) and service requests (routine service-related tasks).

What you’re good at:

Excellent customer service skills
Empathizing with the customer
Understanding and Practicing Emotional Intelligence (EQ)
Great oral and written communication skills
Having a friendly presence and helpful attitude; strong interpersonal skills and ability to work well with others
Demonstrating professional etiquette in the use of phones and chat
Communicating complex technical issues in an easy-to-understand manner to customers with minimal technical knowledge
Meeting or exceeding defined objectives and metrics (e.g.: talk time, wrap time, first contact resolution, chats per hour, quality assurance evaluations)
Multi-tasking and using organizational tools effectively in a constantly changing environment
Executing the defined Service Desk processes with a strong attention to detail
Receiving constructive feedback and demonstrating improvement
Being disciplined in adhering to schedules (sign-on, sign-off, break times, etc.)
Asking direct, relevant, and probing questions
Providing concise information and settings expectations

Responsibilities:

Diagnose and troubleshoot end user desktop application issues and provide appropriate solution
Ensure customer satisfaction through timely resolution of problems or escalation to a 2nd level team
Provide incident status updates to management and end-users per service level guidelines
Support and maintain effective relationships with users
Provide support for end user computing devices (PCs, laptops, printers, cell phones, and tablets)
Support end users in their use of applications such as Microsoft Office, CRM, VPN, Citrix, and MDM (mobile device management)
Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, perform password resets).
Communicate with customers at all levels of technical and non-technical skills sets
Follow all standard operating procedures (SOP) through the effective use of Knowledge management.

What you have

Required Experience:
- 3 - 5 years of experience working in a service desk or customer service environment
- 3 - 5 years of technical support experience
- 3 - 5 years of phone and/or chat support experience
- Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager, ADUC)
- Working knowledge of PC technical support, systems administration, networking, Windows, macOS, iOS, and iPadOS
- Bachelor’s or Associates degree in Information Technology or a related field is a plus
- CompTIA, ITIL, KCS, CSI and Microsoft certifications are a plus

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance

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Eligible Schwabbies receive

Medical, dental and vision benefits
401(k) and employee stock purchase plans
Tuition reimbursement to keep developing your career
Paid parental leave and adoption/family building benefits
Sabbatical leave available after five years of employment

Apply Now

Refine Your Search

desk analyst jobs in omaha ne

IT Service Support Analyst

Technical Analyst

Operations Analyst

CYBER ANALYST (SENIOR)

CYBER ANALYST (MID-LEVEL)

CYBER ANALYST (SME)

CYBER INTELLIGENCE, SME

Operations Analyst

Cyber Analyst (Network Sys Admin) – Mid-level

Structured Credit Analyst-Residential Mortgage-Backed Securities (RMBS)

Sales Representative – 1099 | $80K–$110K+ | AI-Proof Career in Storm Restoration

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What’s in it for you

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Eligible Schwabbies receive

Medical, dental and vision benefits

401(k) and employee stock purchase plans

Tuition reimbursement to keep developing your career

Paid parental leave and adoption/family building benefits

Sabbatical leave available after five years of employment

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