Powering the world’s payments ecosystem
ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.
As a Sr Director Enterprise Platforms & Transformation in Omaha, NE or Norcross, GA you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!
Job Purpose
The Senior Director, Enterprise Platforms & Transformation is the leader responsible for transforming ACI’s corporate application ecosystem starting with Salesforce and Atlassian Cloud to drive meaningful business outcomes across internal departments such as Commercial, Finance, HR, and Product Development/Engineering.
This role is accountable for delivering large-scale platform modernization across thousands of users, consolidating and rationalizing complex Jira and Confluence footprints, and elevating Salesforce into a strategic commercial engine spanning CRM, CPQ, and future Revenue Cloud Advanced (RCA).
This leader will define multi-year strategy, orchestrate transformation delivery, partner deeply with business executives, direct partner services engagements, and embed a governance model that ensures adoption, data integrity, and operational excellence.
The role focuses on transformation, while working closely with operational leaders who manage BAU execution.
Essential Functions and Responsibilities
1) Enterprise Platform Transformation Strategy
Own end-to-end platform strategy for Salesforce, Atlassian Cloud, and related enterprise systems.
Develop a multi-year transformation roadmap aligned to commercial growth, engineering velocity, financial controls, workforce efficiency, and operational maturity.
Establish and maintain an enterprise governance model covering architecture, data standards, change management, release management, intake/prioritization, and quality controls.
Assess platform health, technical debt, and long-term risk; recommend modernization and rationalization initiatives.
2)Salesforce Transformation (CRM, CPQ, RCA Roadmap)
Lead transformation of Salesforce into a high-performing commercial platform supporting:
Pipeline visibility, forecasting accuracy, opportunity management, seller productivity.
Service/Support workflows (if applicable).
CPQ: quoting optimization, pricing governance, approval workflows.
Quote-to-cash automation, billing intelligence, revenue recognition workflows.
Design and implement Salesforce roadmap with clear business outcomes.
Guide data governance around accounts, opportunities, forecasts, territories, and cross-functional reporting.
Ensure Salesforce integrates seamlessly with Finance, Product catalog, entitlements, operations, and customer systems.
3) Atlassian Cloud Migration & Enterprise Governance
Lead transformation of Atlassian ecosystem across thousands of users, dozens of projects, and a complex plugin footprint.
Oversee large-scale migration from legacy on-prem Jira/Confluence systems into Atlassian Cloud, including:
Instance consolidation
Plugin rationalization
Workflow standardization
Permission model redesign
Automation strategy
Custom field and schema standardization
Data migration and testing frameworks
Drive rollout of enterprise templates, project taxonomies, dashboards, space architecture, reporting structures, and governance standards.
Ensure engineering and product teams adopt standardized workflows while enabling configurable but controlled flexibility.
4) Partner & Vendor Relationship Leadership
Serve as the executive owner of all external partner relationships related to Salesforce and Atlassian transformation.
Define partner strategy: vendor selection, RFPs, SOW creation, delivery oversight, and performance management.
Lead joint-delivery models where partner resources work side-by-side with internal engineering, admins, architects, and operations teams to deliver transformation outcomes.
Ensure partners bring best practices, accelerators, and measurable value; hold them accountable to scope, quality, and timelines.
Optimize license management, contract negotiations, and roadmap alignment in partnership with Procurement and Finance.
5) Business Stakeholder Leadership (Commercial, Finance, HR, Product/Engineering)
Act as a trusted advisor to business executives, ensuring platforms support key functional outcomes:
Commercial: forecasting accuracy, sales cycle efficiency, lead-to-cash automation
Finance: controls, audit, revenue/billing integration alignment
HR: workforce workflows, permission lifecycle, onboarding/offboarding, training
Product Development & Engineering: agile/DevOps workflows, sprint reporting, engineering productivity signals
Lead enterprise steering committees; ensure consensus on priorities, business value, timing, and resource needs.
Translate business strategy into platform capabilities and measurable outputs.
6) Delivery Excellence & Change Management
Oversee multi-stream programs with structured program governance.
Implement predictable delivery methodology including:
Sprint/iteration management
Release management
UAT cycles
Cutover plans
Adoption measurement
Drive organization-wide training, communications, change reinforcement, and success metrics.
Embed KPIs for usage, adoption, stability, data integrity, and value realization.
7) Leadership & Organizational Development
Lead, mentor, and develop a high-performing team
Create clarity of accountability between transformation teams and BAU operations.
Foster a culture of innovation, collaboration, discipline, and customer-centricity.
Perform other duties as assigned (Do not remove)
Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics. (Do not remove)
Qualifications (Must have Education, Experience, Knowledge, Skills, and Abilities)
Bachelor’s degree – preferably in Computer Science, Information Systems, Engineering, or a related technical or business field.
8+ years experience leading enterprise-scale application transformation programs.
Proven success leading Salesforce transformation including:
CRM modernization
CPQ optimization
Proven success leading Work Management/Orchestration systems transformations, including:
Migration of large, multi-thousand-user Atlassian Jira/Confluence ecosystems
Management of complex plugin environments
Cloud migration and governance redesign
Strong business acumen: able to partner credibly with internal and external stakeholders including at the executive level
Proven experience leading partner delivery: System Integration (SI) firms, Atlassian solution partners, Salesforce consulting partners.
Experience establishing platform governance, intake/prioritization, and KPI-driven operating models.
Strong communication, negotiation, influence, and executive presence.
Preferred Qualifications (Education, Experience, Competencies)
Master’s degree such as an MBA, MS in Information Systems, or related technology/leadership field preferred.
Direct experience with Salesforce integrations into ERP, billing, entitlement, identity, customer support, or data platforms.
Strong exposure to Revenue Cloud, billing, and quote-to-cash operations
Experience reducing Jira customizations, plugin sprawl, and technical debt.
Background in regulated environments (PCI, SOX) or industries requiring strong audit posture.
Prior leadership roles in IT transformation, enterprise applications, platform engineering, or business systems.
Competencies
Transformation-first mindset — not an operator by default, but someone who drives enterprise uplift.
Strategic clarity and execution discipline — can create a roadmap and deliver it.
Executive partnership — able to establish trust, influence decisions, and drive prioritization.
Systems thinker who understands interplay between process, data, tech, and people.
Operational maturity — institutionalizes governance and long-term sustainability.
Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.
I n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.
Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #18576)
ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.
Important Notice About Recruitment Scams
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company ( www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.
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ACI Worldwide is a global leader in mission-critical, real-time payments software . Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments , power omni-commerce payments , present and process bill payments , and manage fraud and risk . We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.
