Top 56 Head of customer success Jobs in Omaha Ne

Regional Director of Brand Services
Cobblestone Hotels —Omaha, NE
- From $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Health insurance
- Dental insurance
Quick Apply
Head of Strategic Planning
Physicians Mutual Insurance Company, Inc. —Omaha, NE
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
Quick Apply
Regional Director of Operations (KS, NE)
Cedarhurst Senior Living —Omaha, NE
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
7d
Head of Strategic Planning
Physicians Mutual —Omaha, NE
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Dental insurance
- Life insurance
Chief Operating Officer - AlffCo
AlffCo/Ice Solutions —Omaha, NE
- Extended hours
- Microsoft Excel
- Computer literacy
- 11+ years
Quick Apply
3d
Insurance Account Representative - State Farm Agent Team Member
Shawn Benge - State Farm Agent —Omaha, NE
- $40,000 - $125,000 a year
- Full-time
- Customer service
- No experience needed
- Communication skills
- Paid time off
- 401(k) matching
Quick Apply
Sr. Analyst, Operational Risk Management
First National Bank of Omaha —Omaha, NE
- $81,662 - $134,741 a year
- Email
- Hybrid work
- 5 years
- Research
- Office
- Health savings account
- Disability insurance
11d
Account Representative - State Farm Agent Team Member
Shawn Benge - State Farm Agent —Omaha, NE
- $40,000 - $125,000 a year
- Full-time
- Customer service
- No experience needed
- Communication skills
- Health insurance
- Paid time off
Quick Apply
Director, HR Business Partnering
First National Bank of Omaha —Omaha, NE
- $97,774 - $166,216 a year
- Email
- 6 years
- Office
- Bachelor's degree
- Health savings account
- Disability insurance
14h
Community Manager
Asset Living —Omaha, NE
- $65,000 a year
- Overtime
- Mid-level
- Ability to climb stairs
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
13h
Director, HR Business Partner (Wealth Management)
First National Bank of Omaha —Omaha, NE
- $97,774 - $166,216 a year
- Email
- 6 years
- Office
- Bachelor's degree
- Health savings account
- Disability insurance
14h
Institutional & Specialty Sales Consultant, Stroke/Thrombosis, Omaha West, NE
Bayer —Omaha, NE
- $124,320 - $186,480 a year
- Clean driving record
- Mid-level
- Driver's License
- Paid parental leave
- Employee stock purchase plan
Franchise Specialist
Franchise Sidekick —Omaha, NE
- From $47,500 a year
- Full-time
- Hybrid work
- Mid-level
- Continuous improvement
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Warehouse Program Operations Coordinator - 1st Shift
GXO Logistics —Council Bluffs, IA
- Monday to Friday
- Military
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Operations Program Coordinator - 1st Shift
GXO Logistics —Omaha, NE
- Monday to Friday
- Military
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Warehouse Order Picker - Seasonal
Quality Brands Distribution, LLC —Omaha, NE
- $21 an hour
- Part-time
- Background check
- Pass drug screening
- Ability to lift 50 pounds
Quick Apply
Kitchen Manager
Legacy Chophouse —Omaha, NE
- $50,000 - $150,000 a year
- Full-time
- Customer service
- Cooking
- In-person
- Paid time off
- Flexible schedule
Quick Apply
PG Adjunct Faculty, School of Nursing (Council Bluffs, IA): ASN with Mental Health Experience
Purdue University —Council Bluffs, IA
- Part-time
- Background check
- Nursing
- RN License
- 403(b)
Early AM Shift - Catering Attendant
Levy Sector —Omaha, NE
- $17 an hour
- Part-time
- Background check
- Customer service
- Maintenance
- Wellness program
- Paid time off
Quick Apply
Catering Attendant
Levy Sector —Omaha, NE
- $17 an hour
- Part-time
- Background check
- Customer service
- Maintenance
- Wellness program
- Paid time off
Quick Apply

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Regional Director of Brand Services

Cobblestone Hotels
Omaha, NE

Quick Apply

Job Details

Full-time
From $65,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount

Qualifications

Teamwork
Management
Customer retention
Interpersonal skills
Revenue management
Microsoft Office
Driver's License
Relationship management
Hotel staff training
Hotel experience

Full Job Description

Regional Director of Brand Services Introduction

The hospitality industry is ever changing and one of the fastest growing industries in the world. Hospitality isn’t as simple as good customer service, at least not for Cobblestone Hotels.

Here at Cobblestone Hotels we believe in the power of hospitality and use it to fuel many facets of our brand, company, and our culture.

We look at it as we have two customers: our hoteliers/operators and our guests. In the era of automation and technology, we work hard to stay current on industry trends, but maintaining the personable and small-town hospitality approach to our customers is of the utmost importance in every layer of our brand.
About Us
Headquartered in Neenah, Wisconsin, Cobblestone Hotels, LLC prides itself in filling the lodging needs of communities throughout the United States through its variety of brands: Cobblestone Inn & Suites, Cobblestone Hotel & Suites, Cobblestone Suites, Boarders Inn & Suites, Centerstone Hotels, and KeyWest Hotels.

Since its first property opened in Clintonville, Wisconsin in January of 2008, the brand has expanded to 160+ locations open or coming soon, spread across 26 states. With more than 30 locations under development, Cobblestone Hotels is one of the fastest growing hotel brands in the country. The cohesive approach of community and entrepreneurship provides the catalyst for success.
Position Overview
The Regional Director of Brand Services provides execution of Cobblestone Hotels brand initiatives that drive results for our two customers: our hoteliers and our guests.

Boots on the ground, the Regional Director of Brand Services will travel up to 90% of the time, performing quality assurance inspections, trainings, handling onsite onboarding of new hotels, all while working cohesively with other Brand Services team members to uphold Cobblestone Hotels standards and values.
Primary Responsibilities
Let’s be realistic, this is hospitality, and no day is the same; but to give you a general idea, some primary responsibilities are:

· Continuously track the market and competition trends while seeking realistic strategies for property and overall portfolio revenue and guest satisfaction.

· Productively engage owners and operators

· Facilitate continuous improvement action planning to help generate additional revenue and guest satisfaction

· Perform announced and unannounced property visits that encompass quality assurance inspections, property improvement plans, and overall performance reviews of property(s).

· Take initiative to identify and proactively communicate potential portfolio retention risks

· Support and execute brand-level initiatives and objectives

· Demonstrate proficiency in use and coaching of property and industry technologies

· Cultivate and maintain effective franchisee relationships

· Deliver additional support and engagement tactics for clients

· Demonstrate knowledge and expertise with all Cobblestone systems

· Monitor hotel revenue, GES and related guest satisfaction scores, brand ranking, QA scores, and other metrics to identify greatest opportunities.

· Ensure high level of consumer (guest) satisfaction through interactive consultation to analyze GES and related guest satisfaction metrics, third party site reviews, and prescription of appropriate resources for addressing guest satisfaction need areas.

· Develop priority-focused consultation agendas in advance of consultations. Ensure that property ownership and/or designated owner representatives or management company representatives are given ample opportunity to schedule themselves to attend all consultations.

· Perform and Review Quality Assurance scores. Initiate franchisee ownership and/or GM contact as required to ensure understanding of the status and to facilitate necessary remedial activities.

· Generate required post-consultation follow-up correspondence to ownership, designated property representatives, management company representatives, and/or on-site General Manager.

· Maintain effective property and ownership documentation notes within Cobblestones proprietary contact management technology systems. Regularly update contact management records, including General Manager, department head, and/or ownership changes within required time frames.

· Remain currently informed of all Cobblestone programs, franchise requirements, operating practices, loyalty programs, market trends, and industry conditions to provide necessary information and support to franchisees.

· Provide material feedback Brand President to communicate unusual property performance trends, ownership engagement issues, competitive intelligence, or other information that might prompt the consideration of joint intervention strategies.

· Support best practices for system entry support and ramp-up success in conjunction with Opening Services Department.

· Understand and support Cobblestone Hotels training and educational programs and resources.

· Engage franchisees and GMs to support on-line, local, regional, and national training opportunities that address their needs. Ensure property level certifications are in place, including Cobblestone’s CARE Training requirement.

· Support Cobblestone Hotels franchise sales growth through engagement of franchise sales directors and ongoing interaction to ensure identification of franchise opportunities and development of leads.

· Seek and share approved industry and market intelligence and best practices with peers, franchisees and corporate staff; become the eyes and ears, recognizing trends, threats and opportunities that can be exploited by franchisees and Cobblestone.

· Handling designated trainings, workshops, and hotel openings and conversions

· Support interdepartmental duties where needed.

· Understand and successfully integrate Cobblestone Hotels culture values and performance principles into all facets of franchisee, peer, guest, and internal interaction.

· Must uphold Cobblestone Hotels standards of collaboration, sense of urgency, openness to new ideas, integrity, customer focus, respect, and performance excellence.

Skills, Educational Background, & Experience
· Minimum of three years of hotel general manager experience

· Strong project management skills with collaborative approach

· Excellent verbal and written communication skills

· Ability to manage multiple priorities and projects simultaneously

· Proficient in Microsoft Office applications (Outlook, Word, PowerPoint, and Excel)

· Revenue Management experience

· Strong consulting and persuasion skills

· Customer Management skills (hotelier and guest)

· Superior time-management and follow-through

· Self-motivated

· Organized

· Thrive on exceeding goals and meeting deadlines

· Strong coaching skills

· Ability to troubleshoot and problem solve

· Ability to take direction and be open to the Cobblestone Hotels way

· Must be able to work and thrive independently as well as work cohesively as a team

· Relevant sales and marketing experience

· Must be wiling to roll up sleeves to tackle the job(s) at hand

· Self-motivation to go the extra mile to get the job done, and done well.

Travel
· Position is 90% travel and as needed. Ability to travel to hotels nationwide, and for extended periods of time is required.

· This position is not a Monday through Friday 8:00 AM to 5:00 PM position.

· Must have a valid driver’s license and ability to travel via airplane and car rental.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have any other hotel franchise experience?

Experience:

Hotel General Manager: 4 years (Required)

Willingness to travel:

100% (Required)

Work Location: On the road

Quick Apply

Refine Your Search

head of customer success jobs in omaha ne

Regional Director of Brand Services

Head of Strategic Planning

Regional Director of Operations (KS, NE)

Head of Strategic Planning

Chief Operating Officer - AlffCo

Insurance Account Representative - State Farm Agent Team Member

Sr. Analyst, Operational Risk Management

Account Representative - State Farm Agent Team Member

Director, HR Business Partnering

Community Manager

Director, HR Business Partner (Wealth Management)

Institutional & Specialty Sales Consultant, Stroke/Thrombosis, Omaha West, NE

Franchise Specialist

Warehouse Program Operations Coordinator - 1st Shift

Operations Program Coordinator - 1st Shift

Warehouse Order Picker - Seasonal

Kitchen Manager

PG Adjunct Faculty, School of Nursing (Council Bluffs, IA): ASN with Mental Health Experience

Early AM Shift - Catering Attendant

Catering Attendant

I want to receive the latest job alert for head of customer success in omaha ne

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