Top 5 Helpdesk specialist Jobs in Omaha Ne

SCITLS Client Services Support Specialist
General Dynamics Information Technology —Offutt AFB, NE
- $28.05 - $37.95 an hour
- Full-time
- 7 years
- Mid-level
- High school diploma or GED
- Paid holidays
- 401(k) matching
14d
IT Support Specialist
RDG Planning & Design —Omaha, NE
- Research
- Mid-level
- Office
Workstation Support Associate
University of Nebraska System —Omaha, NE
- $49,000 a year
- Full-time
- Hybrid work
- Customer service
- Research
- Mid-level
- Paid holidays
- Retirement plan
District Technology Support Specialist
Educational Service Unit 3 —La Vista, NE
- Full-time
- Mid-level
- Windows
- Ability to lift 50 pounds
11d

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SCITLS Client Services Support Specialist
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SCITLS Client Services Support Specialist

General Dynamics Information Technology -
Offutt AFB, NE

Apply Now

Job Details

Full-time
$28.05 - $37.95 an hour
14 days ago

Benefits

Internal mobility program
Paid holidays
401(k) matching

Qualifications

Customer communication
ITIL Certification
Enterprise software
High school diploma or GED
Technical Proficiency
Active Directory management
Ticketing system technical support

Full Job Description

Clearance Level

Top Secret/SCI

REQ#: RQ222307

Public Trust: None

Requisition Type: Pipeline

Your Impact

Own your opportunity to support the missions that matter. From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world while building new skills to propel your career forward.

Job Description

Transform technology into opportunity as a Client Services Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

At GDIT, people are our differentiator. As a Client Services Support Specialist you will help ensure today is safe and tomorrow is smarter. GDIT is seeking highly motivated individuals to join our team of technical help desk professionals. Employees in this role will serve as the first point of contact for IT problem resolutions and will assist customers by researching technical issues, exploring answers, and providing information and alternative solutions. This position will diagnose, resolve application issues, provide appropriate solutions and timely resolution of incidents, or escalation on behalf of the customer to ensure satisfaction. If offered this opportunity, you will provide support through a variety of methods including phone, email, chat, and enterprise ITSM.

HOW A CLIENT SERVICES SUPPORT SPECIALIST WILL MAKE AN IMPACT:

Assisting and supporting end-users with technical issues and questions via multiple support channels including phone, email, and ITSM
Applying troubleshooting, issue isolation & diagnostic techniques beyond Tier 1 scope to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
Thoroughly documenting requests and incidents according to business processes and standard operating procedures
Documenting detailed, specific work notes regarding the interaction with the customer
Providing case status updates to management and end-users according to service level guidelines
Maintaining a high level of courteous customer service at all times
Communicating with customers at all levels of technical and non-technical skills set

REQUIRED QUALIFICATIONS:

High School diploma or equivalent; AND
7 or more years of related experience (education may be substituted for experience)
Active TS/SCI-eligible government clearance
Intermediate proficiency utilizing technical tools demonstrating a strong understanding of hardware, software, networks, and common IT applications
Demonstrated experience with ITSM tools and ticketing systems (e.g. ServiceNow, Remedy) managing user support requests
Demonstrated experience using active directory/active role server
Ability to obtain an ITIL 4 Foundation certification within the first 9 months of employment
Ability to obtain a CompTIA A+, CND, or Security+ certification within 90 days of employment
Ability & willingness to work and adhere to any full-time shift
US Citizenship

PREFERRED QUALIFICATIONS:

Currently obtained ITIL 4 Foundation certification
Currently obtained CompTIA A+, CND, or Security+ certification

WORK ENVIRONMENT:

100% onsite
Hours of operations: Monday - Friday, 7:00 AM CST - 5:00 PM CST (subject to change based on business needs)

GDIT IS YOUR PLACE:

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

#SCITLS

Work Requirements

Years of Experience

7 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $28.05 - $37.95. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply Now

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