Top 108 Patient access representative Jobs in Omaha Ne

Customer Service Member Support Rep
Detego Health —Omaha, NE
- $20 - $22 an hour
- Full-time
- Background check
- HIPAA
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
7d
Patient Access Representative / Medical Receptionist - Emergency (Casual/PRN, Day Shift)
OrthoNebraska —Omaha, NE
- PRN
- OSHA
- Mid-level
- High school diploma or GED
Quick Apply
Medical Receptionist - Patient Experience Specialist
Sono Bello —Omaha, NE
- Email
- Basic math
- Microsoft Office
- Cleaning
- Paid holidays
- Health insurance
Quick Apply
9d
Patient Access Representative FT and PRN
Nebraska Hospital —Papillion, NE
- Part-time
- Computer literacy
- BLS Certification
- HIPAA
- AD&D insurance
- Health insurance
Patient Services Specialist
Mortenson Dental Partners —Omaha, NE
- Full-time
- Background check
- Google Workspace
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
1d
Patient Access Professional - Casual
Nebraska Methodist Health System —Omaha, NE
- Part-time
- Microsoft Outlook
- Computer literacy
- BLS Certification
Clinic Receptionist
CHI Health Clinic —Omaha, NE
- $15.67 - $22.14 an hour
- Extended hours
- No experience needed
- Clinic
- 1 year
Patient Access Representative / Medical Receptionist - Council Bluffs (9:30a - 6p)
OrthoNebraska —Council Bluffs, IA
- Full-time
- OSHA
- Mid-level
- High school diploma or GED
Quick Apply
10d
Patient Access Coordinator
Nebraska Spine Center LLP —Omaha, NE
- Full-time
- HIPAA
- Clinic
- Telehealth
Quick Apply
Medical Receptionist - Family Practice
Nebraska Methodist Health System —Omaha, NE
- Full-time
- BLS Certification
- High school diploma or GED
- Clinic
Receptionist - Bergan Mercy Surgery Center
SCA Health —Omaha, NE
- $16.00 - $25.25 an hour
- Full-time
- Bilingual
- High school diploma or GED
- Computer skills
- Disability insurance
- Health insurance
9d
Medical Receptionist/Call Center
Advanced Dermatology of the Midlands —Omaha, NE
- $18 - $21 an hour
- Part-time
- Private practice
- Customer service
- Clinic
- Free parking
- Paid training
Quick Apply
6d
Administrative Assistant/Receptionist
Above and Beyond Therapy —Omaha, NE
- $15 - $25 an hour
- 8 hour shift
- Clinic
- Travel
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
Clinical Scheduler
Think Whole Person Healthcare —Omaha, NE
- Full-time
- Hybrid work
- US work authorization
- Entry level
- Work from home
Quick Apply
13d
Patient Access Professional I - Casual
Nebraska Methodist Health System —Council Bluffs, IA
- Part-time
- Microsoft Outlook
- BLS Certification
- Basic math
2d
Sr Patient Access Associate - Part Time Afternoons
Nebraska Medicine —Omaha, NE
- Part-time
- Spanish
- Microsoft Excel
- Mid-level
- Tuition reimbursement
- Opportunities for advancement
7d
Access Scheduler
Nebraska Methodist Health System —Omaha, NE
- Full-time
- HIPAA
- Mid-level
- Office
Medical Lab Client Service Representative
University of Nebraska Medical Center —Omaha, NE
- $18.41 - $27.64 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Pass drug screening
3d
Medical Receptionist
UroHealth Partners —Omaha, NE
- Full-time
- Customer service
- Medical office experience
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Medical Receptionist - Community Cardiology Care
Nebraska Medicine —Omaha, NE
- Full-time
- Spanish
- Microsoft Excel
- Hospital
- Tuition reimbursement
- Opportunities for advancement
1d

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Customer Service Member Support Rep

Detego Health -
Omaha, NE

Quick Apply

Job Details

Full-time
$20 - $22 an hour
7 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer communication
Active listening
Certified Professional Coder
Analysis skills
Customer support
Critical thinking

Full Job Description

Job Overview

The Customer Service Member Support Rep serves as the frontline member advocate and primary point of contact for Detego Health members. This role assists members with routine questions regarding eligibility, benefits, claims, billing, provider networks, pharmacy benefits, and available member resources while delivering a professional, empathetic, and member-focused experience.

Customer Service Member Support Rep team members work within established procedures, workflows, and service standards to resolve routine inquiries, educate members regarding their coverage, accurately document interactions, and escalate complex or unresolved concerns as appropriate.

This is a non-clinical customer service position focused exclusively on health insurance navigation and member advocacy. Customer Service Member Support Reps do not provide medical advice, diagnose medical conditions, recommend treatments, interpret clinical information, or deliver healthcare services.

Duties

· Serve as the first point of contact for member inquiries via telephone, email, and other approved communication channels.

· Deliver a positive, professional, empathetic, and member-focused experience during every interaction.

· Verify member identity and protect confidential information in accordance with HIPAA and company privacy requirements.

· Educate members regarding eligibility, enrollment, benefits, claims, billing, provider networks, pharmacy benefits, prior authorizations, reimbursement programs, and available member resources.

· Research and resolve routine member inquiries using approved systems, knowledge bases, and internal resources.

· Accurately document all member interactions in Salesforce CRM and other required systems.

· Conduct outbound calls for follow-up, education, issue resolution, and member engagement as assigned.

· Escalate complex, sensitive, or unresolved issues to appropriate internal resources or higher-level Care Guides.

· Meet departmental standards for quality, productivity, average handle time, first call resolution, documentation accuracy, schedule adherence, attendance, and compliance.

· Participate in training, coaching, team meetings, and continuous improvement activities.

· Perform other related duties as assigned.

Skills

Customer Service

· Excellent customer service, communication, active listening, conflict resolution, and de-escalation skills.

· Ability to build rapport and provide an exceptional member experience.

Call Center

· Ability to work in a fast-paced, metrics-driven call center environment.

· Ability to handle consecutive inbound and outbound calls while balancing efficiency, quality, and accuracy.

Technical Skills

· Strong computer navigation skills and ability to work across multiple applications and monitors simultaneously.

· Strong documentation, data entry, and CRM/case management system skills.

· Ability to learn new software systems and internal processes quickly.

Health Insurance Knowledge

· Understanding of eligibility, enrollment, benefits, claims, provider networks, pharmacy benefits, deductibles, copayments, coinsurance, out-of-pocket maximums, prior authorization, and Explanation of Benefits.

· Ability to educate members about benefits without providing medical advice.

Critical Thinking

· Strong analytical and problem-solving skills.

· Sound judgment when handling confidential, sensitive, or escalated member information.

Work Environment

This is an in-office, member-facing health insurance customer service position in a fast-paced call center environment. Care Guides spend the majority of the workday assisting members by telephone while navigating multiple computer systems and documenting interactions.

This position does not provide healthcare services, medical advice, diagnosis, treatment recommendations, nursing services, or clinical decision-making.

Physical Requirements

· Ability to remain seated for extended periods.

· Frequent computer and headset use.

· Frequent keyboarding and viewing multiple monitors.

· Occasionally lift up to 15 pounds.

Equal Employment Opportunity / ADA Statement

Detego Health is an equal opportunity employer. The designation of essential functions and other duties is for compliance with the Americans with Disabilities Act and does not limit the duties, responsibilities, or qualifications for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role, absent undue hardship.

Pay: $20.00 - $22.00 per hour

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

patient access representative jobs in omaha ne

Customer Service Member Support Rep

Patient Access Representative / Medical Receptionist - Emergency (Casual/PRN, Day Shift)

Medical Receptionist - Patient Experience Specialist

Patient Access Representative FT and PRN

Patient Services Specialist

Patient Access Professional - Casual

Clinic Receptionist

Patient Access Representative / Medical Receptionist - Council Bluffs (9:30a - 6p)

Patient Access Coordinator

Medical Receptionist - Family Practice

Receptionist - Bergan Mercy Surgery Center

Medical Receptionist/Call Center

Administrative Assistant/Receptionist

Clinical Scheduler

Patient Access Professional I - Casual

Sr Patient Access Associate - Part Time Afternoons

Access Scheduler

Medical Lab Client Service Representative

Medical Receptionist

Medical Receptionist - Community Cardiology Care

I want to receive the latest job alert for patient access representative in omaha ne

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