Top 13 Service desk manager Jobs in Omaha Ne

Help Desk Specialist
Alliant Insurance Services —Omaha, NE
- $25.50 - $29.50 an hour
- Email
- Mid-level
- 1 year
- Associate's degree
Quick Apply
1d
Level 3 Systems Administrator
InfiNet Solutions —Omaha, NE
- $30 - $40 an hour
- Full-time
- Azure
- Research
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
IT Support Specialist
Omaha's Henry Doorly Zoo and Aquarium —Omaha, NE
- From $18.62 an hour
- Weekends as needed
- Background check
- Computer science
- Computer Science
2d
Manager, IT Support
Airlite Plastics Co. —Omaha, NE
- Full-time
- 5 years
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
BRUIN Consultant
Bellevue University —Bellevue, NE
- Multiple hires
- Computer literacy
- Basic math
- Research
Quick Apply
3d
Event Sales Manager - The Cottonwood Hotel
The Cottonwood Hotel —Omaha, NE
- Full-time
- CRM software
- Background check
- Pass drug screening
- Health insurance
- Dental insurance
Membership Sales Manager
The Cottonwood Hotel —Omaha, NE
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Network Engineer II
Carrier Access IT —Omaha, NE
- On call
- Computer science
- Computer Science
- Research
- Health savings account
- Disability insurance

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Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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Workplace Solutions - Quality Assurance Specialist (Service Desk)
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The QA Specialist will monitor inbound/outbound calls and written interactions (email/tickets) to evaluate professionalism, technical accuracy, customer service…
4d

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Help Desk Specialist

Alliant Insurance Services -
Omaha, NE

Quick Apply

Job Details

Full-time
$25.50 - $29.50 an hour
1 day ago

Qualifications

Desktop computer repair
Peripheral setup
Hardware maintenance
Computer hardware
Peripheral hardware support

Full Job Description

At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.
As one of the 5 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.

More information is available at www.alliant.com.

SUMMARY

Responsible for performing a variety of tasks including acquisition, installation, and maintenance of personal computers and software with local area network and wide area network connections; provides installation and support of equipment connected to centralized host systems; assists the user community in software problem resolution; establishes and maintains personal computer parts inventory for supplies and computer-related materials.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assists with technical support issues and responds to all problems in a timely, courteous manner;

Troubleshoots, isolates, documents, and resolves problems reported by users; organizes problem resolution based on type and severity of outage;

Informs users of progress and recommends a method to eliminate multiple calls on previously reported problems;

Identifies problem trends and makes recommendations to management in order to minimize ongoing issues;

Assists with hardware and software installations;

Builds and maintains PC systems; performs quality analysis and follow-up;

Assists with 1st and 2nd level support after normal business hours for all critical network systems;

Identifies and differentiates between hardware and software problems to assist with problem identification and resolution;

Initiates network troubleshooting and determination of appropriate escalation path;

Communicates accurate technical information to management, support staff and users;

Deploys and troubleshoots issues with VoIP Telephone system;

Resolves and works proactively on virus issues and initiatives;

Responds to a rapidly changing technical environment and the requirements of the user community;

Keeps current and knowledgeable on all corporate-approved software, as well as general technological advances;

Manages projects as assigned by the Helpdesk Manager;

Performs other duties as assigned

QUALIFICATIONS
EDUCATION / EXPERIENCE

Associate's Degree in computer technology or equivalent combination of education and experience

Two (2) or more years related work experience, minimum of 1 year experience in microcomputer hardware and peripherals repair and maintenance with previous exposure to Microsoft network environment

SKILLS

Excellent oral and written communication skills

Excellent customer service skills, including telephone and listening skills

Ability to work within a team and to foster teamwork

Good planning, organizational, and prioritization skills

Proficient in Microsoft Office products

#LI-DR2

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the "Apply" button.

Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.

Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to [email protected]

For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits

Quick Apply

Refine Your Search

service desk manager jobs in omaha ne

Help Desk Specialist

Level 3 Systems Administrator

IT Support Specialist

Manager, IT Support

BRUIN Consultant

Event Sales Manager - The Cottonwood Hotel

Membership Sales Manager

Network Engineer II

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